Saybrook Hotels

"Breakfast was great. staff great. room clean,ready."

"The hot water in my shower didn't work. The breakfast was very sparse. There were no bannas or hot food"

"Parking was good, didn’t have breakfast "

"For $200 a night I don't expect perfection, but at the very least expect a clean room and a hotel that is in decent condition. The hotel itself is a little more beat up than other Holiday Inn Express sites I have stayed in. The manager was friendly and accommodating so absolutely no issues there. My main issue was the cleanliness of the room. Upon entry, room 111 was musty/stuffy and felt damp. The bed was clean but there were ants in the room that eventually made their way to the bed the next morning. There were greasy fingerprints on just about every hard surface, so it was clear the room had not been properly cleaned. The bathroom was also dirty, shower floor was nasty and there was hair on the shower wall and on the shampoo bottles (not ours..we hadn't used it yet). The breakfast was decent with a fair amount of options and the coffee was good. The room doors slam HARD and fast which did wake us up a couple times. There is no reason for a room door to slam that hard. Overall I would not recommend this hotel if you value a clean room and a good night's sleep. There are plenty of better options in the area. "

"Arrived for a four day stay and was not told there was no internet service ….apparently the manager maybe would look at it on Monday when we were leaving. I left my contact info and very disappointed since I am from Canada and had no USA data I am trying to contact them for compensation ….everything else okay but…."

"The shower was missing a door handle. There were long hairs in the shower and on the shower wall. The bathroom light was out so it was very dark in the bathroom. The A/C sounded like it was loud."

"I would recommend to any University of Illinois visitors."

"I stayed in this property over the weekend to visit my daughter at school. The property is about 15 minutes from campus so the location is good. I need to start this review explaining that the staff were very nice. This review is no reflection on Capital O First Heritage Inn's customer service. The room was clean, with the exception of the mattress. There were several things in the room that need attention including the heating unit, the mattress, the bed linens, and the sink faucet. The heating unit did not work, it blew out cold air when the heat setting and temp was chosen. The bed did not include a mattress pad or a blanket. The linens included a fitted sheet and a mismatched top sheet. the linens did not smell or feel fresh. the mattress had what looked like small wood shavings embedded in the divets of the mattress. The shavings were only found at the top of the mattress. I think they were from the installation of bolting the headboard to the wall. The mattress also had several holes in the top fabric, exposing the stuffing of the mattress. The sink faucet does not work properly. The water drips out very slowly."

"Breakfast was good. Hotel was clean and the staff were really friendly. "