Deluxe Room, 2 Queen Beds

Reviews of Sand Castle Inn

2 out of 5
Sand Castle Inn
1011 La Salle Ave, Seaside, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1002 reviews" "
Rating 8 - Good. 318 out of 1002 reviews" "
Rating 6 - Okay. 125 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ron

Liked: Cleanliness, staff & service
All was fine
Stayed 1 night in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Ron, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

6/10 Okay

Paul, Fresno

Travelled with partner
Disliked: Staff & service, amenities
Middle of nowhere, only fast food close by, charged extra for early check in even though rooms were ready and available
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Paul, we sincerely apologize if our location did not meet your expectations, and we understand your concerns regarding the limited dining options nearby. Regarding the early check-in fee, we regret any inconvenience caused and assure you that our policies are in place to ensure fair treatment for all guests. Your feedback is valuable to us, and we'll take it into consideration as we strive to enhance the overall vacation experience.Kind regards,Customer Care Team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Steven, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

10/10 Excellent

Igor, Roseville

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked to stay here, close to the beach, other places.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Apr 2024
Dear Igor, thank you for letting us know you had a great stay at the Sand Castle Inn Seaside. We're glad our location and our proximity to the beach was perfectly convenient for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 Excellent

LEOPOLDO, Livingston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying hear again plain and simple
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Leopoldo, thank you for letting us know you had a great stay at Sand Castle Inn Seaside. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work .
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear David, thank you for letting us know you had a great stay at Sand Castle Inn Seaside. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 Excellent

Marcella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Marcella, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, peaceful space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

4/10 Poor

paula, Sunnyvale

Was given a 2nd story room. I booked 4 mos. ago & expected a prime room. When I asked I got a 1st floor room. I turned on the TV. There was no signal. I waited 45 min for correction. I tried to call front desk. Phone broken. Called on cell. Mgr came, moved some wires & fixed TV. Couldn’t fix phone. Sent another worker who brought a replacement phone. It didn’t work. Offered to move me. I didn’t want to re-pack.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Paula, we apologize for the inconvenience you experienced during your recent stay. It's disappointing to hear about the issues with your room, including the faulty TV signal and broken phone. We understand how frustrating it must have been to have these technical difficulties. We apologize for the inconvenience caused and we'll ensure that your feedback is addressed with our maintenance team to prevent similar issues from occurring in the future. We hope that despite these challenges, you were still able to enjoy your stay. We'd love the opportunity to welcome you back for a more seamless experience at Sand Castle Inn Seaside.Kind regards,Customer Care Team

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
A/c didnt work. Rusty shower bar, had stuff in trash can from previous tenant.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Brian, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Kind regards,Customer Care Team

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a balcony which was such a nice addition! The staff was very friendly and super helpful!
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Hi Barbara, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy, especially your admiration for the balcony unit. We hope to host you again on a much-deserved holiday at Sand Castle Inn Seaside with the finest of our amenities and resources!Kind regards,Customer Care Team

10/10 Excellent

Rosanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for overnight stay near Monterey. Quiet and clean.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Rosanne, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quiet room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay, our hospitality, and the value offered. We look forward to serving you an unbeaten Sand Castle Inn guest experience on your next visit to Seaside.Kind regards,Customer Care Team

10/10 Excellent

Elsa, Sherman Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Elsa, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Covered the basics. The blanket could have been a bit more substantial for a better night's sleep, but it did the job.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear Sarah, thank you for staying with us and for taking the time to share your feedback. We're pleased to hear that you enjoyed the spaciousness of your room. We apologize if the blanket did not provide the level of comfort you desired for a good night's sleep. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our amenities for future guests. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay.Kind regards,Customer Care Team

8/10 Good

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service
It was good. The floor was really dusty and dirty. Other than that, it was a nice room.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Jan, thank you for sharing your feedback with us. We're glad to hear that you had a good experience during your stay. However, we apologize for the cleanliness issues you encountered with the dusty and dirty floor. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of this standard during your visit. Rest assured, your comments will be shared with our housekeeping team for immediate attention to ensure that all areas of the room are thoroughly cleaned. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards,Customer Care Team

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quaint. Friendly staff. Close to restaurants, walking distance to Costco, Target, Panera, Marshall's, Ross, World Market. Very quiet even though it is sitauted between two main thoroughfares. Just minutes from the beach
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Daniel, thank you for letting us know you had a great stay at Sand Castle Inn Seaside. We're glad our clean, quaint, and convenient accommodations were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 Excellent

Iridian

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 26 Mar 2024
Dear Iridian, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Sand Castle Inn guest experience on your next visit to Seaside.Kind regards,Customer Care Team

8/10 Good

desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, super clean. Great deal for an overnight while traveling.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Dear Donna, it's our absolute pleasure to know you loved your stay with us at the Sand Castle Inn Seaside. We strive to provide excellent value to our guests through our favorable location and top-notch facilities. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Seaside.Kind regards,Customer Care Team

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean! Great location
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Dear Erik, we are happy to have hosted and served you exceptionally well at the Sand Castle Inn Seaside. Thank you for your kind words about our excellent location. We are glad you found your room nice and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Seaside, with our facilities running at their best.Kind regards,Customer Care Team

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Tiffany

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This owners were so polite. Easy check in. Safe and very clean! Absolutely would stay again!!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Tiffany, we are happy to have hosted you and served you well at Sand Castle Inn Seaside. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our quick check-in, safe facilities, and polite services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care Team

10/10 Excellent

Claudia

Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Claudia, we are happy to have hosted you and served you well at the Sand Castle Inn Seaside. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care Team

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 1 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Michelle

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Check in was quick and easy. Property was clean and well kept. Easy to get to Monterey area
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 29 Feb 2024
Dear Michelle, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and convenient accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our quick and easy check-in services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

10/10 Excellent

Sadie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, we will definitely go back. The rooms were very clean and smelled nice upon entry. I like the soaps they provide as well. Check in was quick and painless. Room was incredibly affordable too which was great because the room was very luxurious. I think I read that it was newly renovated. The only thing I could complain about is that the shower heat was very low. We couldn’t get it past “warm” so we had quick coldish showers. It was also stuck on shower so no baths. There were also no grippies on the floor in the bath so my toddler fell a few times because of it, but that is all. The stay was fantastic and I plan to stay here again. Also, it’s across from a Tesla dealership, but near a lot of restaurants.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Dear Sadie, thank you for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you had a great stay and found our rooms clean, luxurious, and newly renovated. Your compliments about our check-in process and friendly staff are truly appreciated. We apologize for any inconvenience caused by the low shower heat and the lack of grippies in the bath; rest assured, we'll address these concerns promptly to ensure the safety and comfort of our guests. We're delighted that you plan to stay with us again, and we look forward to welcoming you back soon!Kind regards,Customer Care Team

4/10 Poor

Rob

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
This property is an average budget friendly place that says it's dog friendly. It is not dog friendly. We spent more in hidden fees for the two dogs than we did in the room. On top of that they have no space set up for the pets to be at all. This place did not command the fees paid.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Rob, we apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and welcoming environment for all of our guests, including those with pets, is important to us; we regret that we fell short of your expectations in this regard. Your feedback regarding our pet policy and amenities is valuable to us, and we will certainly take it into consideration as we strive to improve the quality of our dog-friendly facilities and services. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Kind regards,Customer Care Team

10/10 Excellent

Gokul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, good checkin experience
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Dear Gokul, it's our absolute pleasure to know you loved your stay with us at the Sand Castle Inn Seaside. We strive to provide excellent value to our guests through our lovely rooms and pleasant check-in service. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Seaside.Kind regards,Customer Care Team

6/10 Okay

Elainna

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Nekiyah

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Neal

I wanted to check in early and was told I needed to pay an additional fee. There were no other guests on site and all of the rooms had not been used the previous day. After waiting 2 hours I was given my room key.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 9 Feb 2024
Dear Neal, we apologize for the inconvenience you experienced during check-in. Our aim is to provide a seamless and accommodating experience for all our guests, and we regret falling short of meeting your expectations on this occasion. We understand the importance of early check-in, especially when circumstances allow. We apologize for any miscommunication regarding additional fees. Your feedback will be shared with our team to ensure better coordination and clarity in such situations. We regret that your visit to our hotel was not as fruitful as we wished, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Kind regards,Customer Care Team

8/10 Good

Toshi

Liked: Amenities
Shampoo and lotion are there to yse
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Dear Toshi, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Sand Castle Inn Seaside. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with the provided toiletries makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Kind regards,Customer Care Team

10/10 Excellent

Shelly

Travelled with family
Good stay. Clean rooms, comfy beds, hot shower, nice staff.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 7 Feb 2024
Dear Shelly, we are pleased that you thoroughly enjoyed your time at Sand Castle Inn Seaside. We appreciate you letting us know how satisfied you were with our rooms, beds, shower facility, and staff team. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Seaside.Kind regards,Customer Care Team

10/10 Excellent

Cherrie Jude

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms look renovated, which makes it cleaner and inviting. The check-in process was great, and they accepted cats (for a $45 fee), which was lovely! The three things I'd recommend is an extra blanket in the room, a bag for the ice bucket, and and in room 114 the front part of the AC vents rattles loudly. Otherwise, Id stay here again. The location is also good as its close to stores and restaurants.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Dear Cherrie, thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you found our renovated rooms clean and inviting. We also appreciate your compliments on our check-in process, convenient location, and pet-friendly policy. Your suggestions regarding additional amenities have been duly noted, and we will discuss them with our administrative team as we strive to enhance the quality of our guest experience. We apologize for any inconvenience caused by the noisy AC vent and assure you that we will have our maintenance team look into this issue right away. It's wonderful to know that you would consider staying with us again, and we look forward to welcoming you back soon!Kind regards,Customer Care Team

8/10 Good

Basem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were allowed to get into our room few hours before check in time.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Basem, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our hospitality delights us; we're glad our early check-in option impressed you greatly. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Seaside in advance, and we'll book a perfect room for your vacation. Kind regards,Customer Care Team

6/10 Okay

Michael

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Only noise from traffic
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Jerry, thank you for taking the time to share your feedback. We're delighted to hear that you had a very good experience during your stay. We understand that noise from traffic can be a concern, and we appreciate your understanding. If you decide to stay with us again, please feel free to let us know your preferences, and we'll do our best to accommodate them. Your comfort is our priority, and we look forward to hosting you on your next visit.Kind regards,Customer Care Team

10/10 Excellent

Andrew, Spring Branch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accessible room well laid out
Stayed 1 night in Jan 2024
Response from Customer Care Team on 6 Feb 2024
Dear Andrew, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

6/10 Okay

david

Not an appealing place
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear David, thank you for sharing your thoughts with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously, and we would appreciate more information about the aspects that you found unappealing so that we can handle and improve upon them. We aim to provide a comfortable and enjoyable stay for all our guests, and your input is valuable to us. If you could provide specific details about your concerns, it would assist us in making the necessary improvements. We value your feedback and hope to have the opportunity to enhance your experience in the future.Kind regards,Customer Care Team

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay at this place, great service, clean rooms. I think you have a broken bed in room 5. Makes knocking noise when you lay in it. We will stay again! We love this place.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear Guest, thank you for your loyalty and continued positive experiences with us. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide clean accommodation facilities and courteous services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We appreciate your feedback about the broken bed in room 5 and will address this issue immediately. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

10/10 Excellent

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central property, easy to get to. Staff was very nice and responsive.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Chase, it's our absolute pleasure to know you loved your stay with us at the Sand Castle Inn Seaside. We strive to provide excellent value to our guests through our easily accessible property, convenient location, and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Seaside.Kind regards,Customer Care Team

8/10 Good

Leslie

Stayed 1 night in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Leslie, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

10/10 Excellent

Esmeralda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sergio

Stayed 1 night in Jan 2024
Response from Customer Care Team on 7 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Kendric

Liked: Staff & service
Response from Customer Care Team on 19 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Frank

Stayed 1 night in Jan 2024
Response from Customer Care Team on 18 Jan 2024
Dear Frank, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Kind regards,Customer Care Team

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bare bones but fine for an overnight stay, which was all I needed. Clean, easy to fine, solo room was spacious.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 18 Jan 2024
Dear John, we thank you for honestly rating our hotel and services. Our main objective is to provide clean, spacious, convenient accommodations for our guests, and I'm glad we succeeded in doing this for you. While we have noted your description of our amenities as "bare bones" and passed it on to our management for improvement, we sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Sand Castle Inn guest experience on your next visit to Seaside.Kind regards,Customer Care Team

4/10 Poor

Joshua

There was a very obnoxious neighbor beside our room that was banging on the desks and furniture and was very obviously on drugs , kept yelling and screaming at nobody
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Joshua, we sincerely apologize for the disruptive experience you had due to the presence of an obnoxious guest in the neighboring room during your stay. Such behavior is unacceptable, and we regret the impact it had on your overall experience. We assure you our team is addressing the situation to prevent any recurrence, as your comfort and safety are our top priorities. Should you choose to stay with us again, we are committed to providing you with a more pleasant and peaceful environment.Kind regards,Customer Care Team

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Hey Angelina, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Sand Castle Inn Seaside!Kind regards,Customer Care Team