Casselberry Hotel Guide - Secret Lake Park hotels in Casselberry, United States of America.

"I checked in, went to my room and as soon as I walk in the bugs are walking around and there was such a strong smell of bleach in the whole room that I couldn’t breathe. I was with my son and we took our stuff went back in our car and to the office to let them know we couldn’t stay there due to the circumstances and to cancel our reservation and now I’m fighting to get my money back smh."

"The staff was extremely pleasant. The rooms were quiet and very clean. The beds were very comfortable. The free continental breakfast was amazing, especially the omlete station. The common areas are beautiful. The lake in front of the hotel has a wonderful walkway and park area. I only have one suggestion, upgrade the paper goods ( tissues, toilet paper and napkins). Everything else is high quality."

"Our stay at the Hilton was extremely disappointing! We had to have maintenance to the room three times to repair safe issues and light issues. On the final day of our stay the room was not serviced despite the room being vacant from 10am until 7:30pm. We called the front desk and it took about 10 minutes of letting the phone ring before it was answered. We were told there were other customers which was why it took so long to answer the phone. That was an outright lie as we had just come from the lobby not two minutes earlier and there were no customers in the lobby or at the front desk. The night manager, with whom we spoke, was rude and attempted to blame the room not being serviced on the fact that we had the privacy sign on our door until we departed that morning at 10am!! It seems reasonable that one would have the privacy sign on the door while the room is occupied yet customer service had the entire day from 10am to service the room which was not done!! I’m very disappointed with the service at this Hilton and the demeanor of the personnel and will certainly keep this in mind when seeking hotels in the future!!"

"Did not have the breakfast "

"The desk clerk deleted my reservation on Expedia and told me it had not gone through yet. I had to call Expedia and wait 90 minutes before getting pregnant with resolved."

"So cute and just the right size. Opted to stay here instead of a hotel and glad we did!"

"Quick stay buy great location."

"Location was near many places that included food, restaurants, shopping mall. The home was clean, stocked with necessities. "

"The property had many fun amenities and was very comfortable. The location was convenient and felt safe."