4/10 Poor
Janet
27 Mar 2024
Disliked: Amenities, property conditions & facilities
On the hotel site what was said about Grand Canyon Caverns Inn was not accurate! When I arrived and I asked about when I could visit the caverns and the clerk said they had been closed for 1 1/2 years due to needing a new elevator I was very surprised and upset! And I asked why did you guys advertise about the cavern's if they were closed and more specifically, closed for 1 1/2 years. Then I showed her the pictures from their site and asked about the waterfalls pictured. The clerk said that the waterfalls was an 8 mile hike. I commented then why not mention that on your site? I feel that it was completely inappropriate to list things to do in the area and not mentioning that the 1) caverns were closed and could not be toured and 2) to see the falls it would be an 8 mile hike. The clerk said I could go to the cavern gift shop and see pictures of it.. no…. I want to actually see them and do the tour as they had described on their site.
My issue is that I drove 2 hours out of my way to see the caverns and the falls just to arrive and the told the caverns were closed (for 1 1/2 years) and waterfalls a long hike. Very very disappointed in the description of things to do near the property! Not acceptable! Misrepresentation of facts to the customer! ESPECIALLY CONCERNING THE CAVERNS! They even had the cavern tour listed on their handout given to the customer when they arrived. Not right, take it off the handout and the website of it is not working and can’t be accessed!
Janet
Stayed 1 night in Mar 2024