Sernabatim Hotel Guide - Beach Hotels in Sernabatim, Colva

"Beach view from villa was obstructed. In general, the property was clean but looked dated,. The main pool area, in particular was kitschy and not commensurate with the star rating and per day charge (average of $700 per night). I had to ask for newspapers everyday and staff didn't ask if I wanted one delivered every morning . At dinner at one of the restaurants, cheese was added to our vegan pasta and another day, I had to remind the waiter 3 times to get me a beer. This last item is not something that can be controlled but there were too many families with unruly kids so if you are hoping for a quiet time, perhaps this is not the best option. "

"The property and surrounding grounds are beautiful. I would not stay there again though. We arrived quite late at night and were disappointed when we arrived at our room as the bed sheets were damp and the room was very underwhelming for a 5 star hotel. By this time it was too late and we were exhausted so spent the night sleeping with damp sheets. We were contacted by the “butler service” which was really just a generic WhatsApp and they take a long time to respond. However once we raised our concerns about this another member of staff took over and was much more helpful. Our biggest frustration was that the property is advertised as having 3 pools but we were told we weren’t allowed to use the adults only pool as it was for the most expensive rooms only. On the first day we were unable to get a lounger at the pool we were allowed to use. The experiences the hotel offers are eye wateringly expensive. There was a mix up which I take some responsibility for where I had booked a dining experience for my wife’s birthday under the impression it was £150 only to find out hours before that it was £1,500 and when I said I didn’t want to continue with it I was told I would have to pay 20% cancellation fee however no cancellation fee was ever mentioned in the booking of the experience. There was also no way the experience could ever be worth £1,500. The staff are very nice but there is a clear agenda to get as much money out of the guests as possible and everything has a price."

"Friendly staff"

"A bit dated and food at the Azul restaurant not great. Nice landscaping and environs. "

"Beautiful resort with outstanding service and great food. "

"Clean, spacious room, friendly and attentive staff. The pool was temperature controlled and newly renovated. We had an excellent time here! The breakfast was excellent and the variety on offer was exceptional."

"We didn't get the room we'd requested and paid for. We were very disappointed with the room we got. Bathrooms and rooms definitely need to be renovated. Over rated as a 5 star hotel. Only positive was the good staff they have. "

"Very clean room and premises. Polite and helpful staff everywhere. "

"Safe room' "