Sernabatim Hotels

"Great Staff! Thank you Arsalan at the restaurant for your great service! Best reception at the front desk. Smooth airport transportation arrangement. Great Property! Beautiful rooms. "

"Should fix TV accessibility viewing from Beds in all rooms"

"This is an exceptional hotel! Amazing staff and beautiful grounds, and the sea view rooms are really stunning. "

"We had the best stay - property is amazing. The breakfast buffet was just mind blowing. Staff was incredible and we had a personal contact to arrange things for us. The beach at the hotel was beautiful with nice sand and plenty of lounge space. Goa is very spread out so having a nice hotel as a home base was key. "

"Great hotel, friendly staff and good food. Prices are extremely affordable. The one downside is that the hotel does not have a dedicated taxi service that offers fair pricing, as Goan taxi drivers rip you off. "

"Couldn’t get beds at the pool 1 day. Not many facilities by pool. Cleanliness very poor in pool toilet:shower "

"very nice staff and polite service by everyone. Thanks for making our stay comfortable and enjoyable. "

"Beach view from villa was obstructed. In general, the property was clean but looked dated,. The main pool area, in particular was kitschy and not commensurate with the star rating and per day charge (average of $700 per night). I had to ask for newspapers everyday and staff didn't ask if I wanted one delivered every morning . At dinner at one of the restaurants, cheese was added to our vegan pasta and another day, I had to remind the waiter 3 times to get me a beer. This last item is not something that can be controlled but there were too many families with unruly kids so if you are hoping for a quiet time, perhaps this is not the best option. "

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."