Hotel Guide - Serpentine Nature Refuge hotels in , Australia.

"Did not use pool"

"There was a big black stain on top sheet, so I tried turning it around - there was a lot of debris in my sheets. Obviously not clean sheets, ar all. I had issues with this the time before and the staff were great and moved us. The room was dirty as. Clean sheets are probably the only thing that’s really important to me. Won’t be going back this time. Usually stay in the city now. "

"We had a lovely stay at the Aquarius and the view from our room was breathtaking although we felt the hotel room looked a little tired. Staff were friendly and accomodating."

"I have to say that i felt so unwelcoming here this time. Like i was a hassle to deal with.. Maybe as i was not dressed in finery. And had been rather flustered trying to find a place to park my motorhome so i could check in. They seemed to really struggle with the bare niceties. Like i was not up to their standards.. I Struggled bringing my luggage in. Yet not 1 person from staff offered to help. They literally just watched me fumble doors open with my hands full.. On my departure, i had requested a late check out when i booked. And asked if it had been granted or not.. but received no replies at all. So i was late checking out. Male staff member was much friendlier than the female and actually brought the luggage trolley up for me. I did ask for it . And again, they stood behind the desk and proceeded to watch me make a fool out of myself trying to get through the doors with an over loaded trolley.. A gentleman who walked in saw me and instantly helped me squeeze out of rhe lobby door"

"Didn't swim"

"Fantastic hotel. Great location next to the Casino. Good dining options, rooms are extremely well appointed for business and pleasure. As someone who travels frequently for work, this is the best Property option in Townsville - only one of its calibre."

"Not the best place I've stayed at but not the worst. From the front of the property it looked terrible when we were there. Grass was all dead and very faded and tired looking. Pool area is really nice with plenty of seating. The room was mostly good apart from the room we were in had some kind of substance smeared on the wall below the vanity that didn't look great. Staff were nice but still not sure if I'd stay again. Definitely wasn't cheap considering it was a long way from being luxurious."

"All good conditions "

"No Breakfast menu "