Serra Ricco Holidays

Overall, our stay was enjoyable. The location of the hotel was good for transport and main areas of Genoa. The area was not the quietest and was quite sketcy. Breakfast was fresh but not vast. Staff were friendly and the room was of good size for 3 people.

I'm traveling to Italian 6 cities in three weeks and the Melià has been an absolute highlight. The staff is friendly, helpful and attentive. The room was perfect and we had a lovely balcony overlooking Genoa. It was conveniently located, so we could walk to the Piazza (and opera house!), Antico Port, shopping areas and we were 2 minutes from the church where Christopher Columbus was baptized. HIGHLY RECOMMEND that property for your stay in Genoa, one of Italy's underrated gems.

I was very disappointed with my stay at this hotel. There was hardly any staff available, and no one was there to assist us properly. We even had to carry all our luggage upstairs ourselves, as there was no staff to help. The room was extremely dirty — especially the floor. It was so unclean that I had to ask for slippers just to be able to walk inside the room. Instead of bringing them to my room, I was told to go down to the reception and collect them myself. This is not the level of service I expect from a hotel of this standard. Very disappointing experience overall.

Great breakfast,clean and good service by the staff

The staff were helpful The bath tub was an accident waiting to happen. There were no guard rails in our bath and we nearly fell each time we took a shower The bath is lovely, an old style but dangerous