Serrano Hotel Guide - Hotels with Pool in Serrano, Carpignano Salentino

"Excellent hotel. Very well located, great breakfast included, spacious parking, friendly personnel. "

"Beautiful location! "

"We really enjoyed our stay here, the staff were very welcoming and friendly throughout our stay. We don’t usually choose half board but we are glad we did! The first night there was a buffet in the garden, of local food, this was the best buffet I have ever had, everything was so fresh and tasty and there was lots of vegetarian choice. We ate off the a la carte menu our other 2 nights, which again was amazing food, with lots of choice, as was breakfast. The pool area is lovely and the hotel is only a 10 minute drive to the lovely town of Otranto. We had a standard room, the only criticism is the bathroom could do with a bit of an update, the shower wasn’t great with poor pressure if you had it on warm. There was live music and dancing one night and we enjoyed the tour of the underground Oil Mill and Olive Oil Tasting which was provided by the hotel. "

" This is not a Grand hotel in the sense of the Danieli or Excelsior, however, that is probably because they choose not to have a restaurant, even though they put out a sumptuous breakfast and have a commercial kitchen and plenty of staff. Our room had filthy old green carpeting, but we noticed in the long hallway that some rooms have modern wood flooring, which is much more sanitary I don't know why we weren't given the upgrade since we are hotel gold members. The only other issue was the parking which we tried to reserve well in advance, but was unavailable, which was disappointing since we have a brand new Mercedes-Benz . The staff was very pleasant and the bathroom was spacious and had the best shower of our trip. Overall, it was good value for the money and it's probably one of the better hotels in Lecce."

"Everything was excelent unless 2 items, one was the bathtub drain, was not working properly and it was a hole on the blanket for all my stay."

"My first impressions were that this is a well- appointed and sophisticated resort. The design is beautiful, but be aware that the entire resort is terraced off into multiple levels, so there is lots of stairs. However, there are some strategically located elevators for those that have trouble navigating flights of stairs. My stay was during the first weekend of October 2024 and little did I know, that this is already considered the “off-season“. While that means more affordable lodging rates, it also means a muted vibe and a reduced level of services I’d expect in a 4-star resort. Moreover, the resort is situated outside of town and a visit to the seafront, restaurants , and shops meant a 15 to 20 minute walk. While the resort does have a shuttle van, it was not in operation to transport guests to/from the seafront or the train station (I walked a mile/1.6 km with luggage from the station on check-in day). Uber was not available and no local buses were running in October. The on-site restaurant was mediocre, with the exception of the breakfast which was great! There are 2 tiny bars, but a full-service lounge is needed. But despite these criticisms for the resort as a whole, I must say that ALL of the staff I interacted with during my stay was friendly, professional and accommodating. They exhibited pride in what they did for guests. Overall, I would still recommend a stay here. But be sure to ask a lot of questions about seasonal services before you book or visit. "