Serrato Holidays

Unfortunately, our stay at this all-inclusive resort was extremely disappointing and fell well below the standard we expected. The food was not good at all and was very basic. The selection was limited and seemed almost exactly the same every day. Overall, the food was below the standard I would expect from an all-inclusive resort. The pool area was poorly designed and lacked basic facilities. Like nowhere to put your drinks, phones or personal belongings. Everything had to be left on the floor. There was also no convenient place to put things when getting in and out of the pool. This was very inconvenient. The drinks were honestly the worst I have ever tasted at an all-inclusive resort. The quality was extremely poor! The resort is advertised as being on the beach, but there is nothing specifically provided for the resort’s guests on the beach. The beach is public, and if you want a sunbed, you have to pay extra. This was very misleading and disappointing for an all-inclusive holiday. The room was very basic and certainly did not feel like the standard we expected. There were cracks in the walls and the blinds were ripped, which made the room feel poorly maintained. One of the most frustrating thing was the towel policy. If your pool towel became wet, you could not exchange it for a clean, dry one until after 5pm. This is completely impractical for an all-inclusive resort. Nothing was delivered to the room. When we requested something, we were simply told to go a get it !!

This hotel was a hidden gem. I thought my kids would hate it, but they loved it. The staff, the amenities, etc. The hotel was great, and the staff was even better. Please don't pass up the opportunity to stay. And please go to Mijas. An absolute gem.