Serraval Hotels

"Booked in Jan for April stay. Asked for rooms with good view. Got back alley view of boarded windows and so much pigeon poop we had to keep the windows closed in the too-hot room for fear of disease. Air conditioning did nothing. Toilet seat was broken in both rooms. Room had 3 Kleenex in the box. Next day room was partially serviced, still no Kleenex. Breakfast first morning buffet was pretty much empty. Male attendant was kind of rude in telling us he wasn’t bringing more food. He was sure willing to take our money though. Stayed here in 2006 and 2009; would have rated 5 stars both times. Way downhill, won’t be back. "

"Nice, clean small hotel at the center of Annecy, front desk close at 6 pm, so you have to self-check in by the machine at the main gate by first and last name. Parking has to be reserved, but not to hard to find street or off site parking for a reasonable price."

"Tout était irréprochable du début à la fin, depuis notre arrivée jusqu’à notre départ. L’accueil chaleureux des hôtesses et du maître d’hôtel, la qualité du service ainsi que la diversité du petit déjeuner ont pleinement contribué à rendre notre séjour très agréable. Nous reviendrons !"

"Great location and practical hotel "

"The pool was clean and the sauna in a barrel outside was awesome. Relaxing stay, family friendly including the restaurant and just an hour away from Val Thorens or Maribel with pricing that’s extremely reasonable compared to being on the mountain. "

"Clean and spacious "

"This place is a scam! The staff told us breakfast was included and then charged us $85. When I spoke with the manager she said she couldn't confirm what her staff said so there is nothing she could do. The pictures of the pool and spa online are completely misleading. It is gross. We walked in and walked right back out. DO NOT STAY HERE!"

"Great location near train and bus station. Staff was very friendly and helpful. Clean and comfortable room."

"Magnificent views of the lake. Clean spacious rooms. Very friendly staff. The walk to town along the lake shore is fantastic "