Serwest Holidays

Staff were nice and this place was close to everything! Loved it!

We just left Rome and our Hotel was in very nice neighborhood close to Metro line B Bologna which is 9 min walk from hotel to connect us to city center. Beds were very comfortable we had 3 twin bed room with 2 long closets for all three of our clothes nice medium size bathroom and staff at front desk GREAT CREW

Clean Hotel, reception was very welcoming. Rogelyn at breakfast was an excellent part of the team making sure we have a wonderful experience at breakfast and Joshua at the roof top bar was very knowledgeable on his job and gave us drinks recommendations. Thank you CC Palace Hotel for the wonderful stay in Rome.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.