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"Good"

"Lovely second stay at the Nautilux. We stayed in a patio hot tub room again, with half board, which suited us perfectly. The staff are all great, exceptionally friendly and professional. The hotel is one of the cleanest we have ever stayed in. There wasn’t much in the way of evening entertainment, but that suited us. The food was always freshly prepared, and delicious. The indoor spa is excellent and we enjoyed the steam room and sauna and a treatment. We also did palates and boot camp which was great too. One of the very best hotels we have stayed in!"

"Good "

"The property is beautiful and the staff is very welcoming and friendly. I do not think the property is at 5 stars as the finishings in the room and attention to detail seemed rushed. Our phone and air were not working, the phone was fixed but we got tired about asking for help with the air as the room gets very muggy because there is not ventilation and a lot of windows. "

"It would be hard to top the Kydon hotel for its excellent location, its attention to detail, and its phenomenal staff. A simply wonderful hotel."

"Excellent property, overall the staff are very kind and supportive. Excellent breakfast. The transportation from the hotel to Chania is definitely very helpful. We would go back for sure. "

"The property was very clean and the staff was excellent very helpful. We ate at the restaurant for dinner 2 nights the wait staff was awesome. Great place. "

"Staff were beyond helpful and nice. Beautiful hotel for those looking for a luxury feel and top location "

"We had a good stay overall, with a few things worth noting. The staff were excellent. Petros handled a leak in our room brilliantly and upgraded us to a suite while it was fixed. The bar staff were also very attentive and friendly. The main downside was the spa setup. For a hotel marketed as a 5* hotel and spa, it was disappointing that all facilities come at an extra cost. The sauna and jacuzzi require a private booking (30 minutes, €25–30 per person). The jacuzzi was also only lukewarm and only seemed to heat up towards the end, which goes very quickly. It was also a shame the indoor spa pool was closed. I understand this is no longer advertised, but it would have made a big difference, especially in bad weather. That said, the massages were excellent and worth the €50–60 per person. The hotel is a mix of old and new. The older side shows wear, with stains on couches and cushions, but the beds were comfortable and housekeeping was great. The suite was lovely. I would recommend paying extra for newer rooms in the spa building. Breakfast had nice touches like local honey, also given as a check-out gift, but vegetarian options were limited. Indoor seating can be tight in colder months. Overall, great service but not quite a 5* spa experience."