Shallowater Hotels

"Staff was quick to answer questions"

"I never was able to get a room on the property. They canceled my reservation without notify me."

"Switch for the fan/light did not work in our room. Candy cough drop was stuck on the side of bed. "

"The best part of the property is the lobby. The rooms themselves felt older and worn. The greatest regret of our stay was eating breakfast at the hotel restaurant. Waited 15 minutes for a staff member to even notice we were waiting to be seated. We asked for a high chair which never came, were offered water which never came, and had to physically leave the table to search for someone to ask for the bill - literally no staff member came close to our table after the food arrived. In the end, I had to go back to the room with my 1 year old and 3 year old while my husband waited for the bill to finally arrive because the kids were losing it and there was no end in sight. Food was pricey and super basic. We could have had a much better experience at half the price at any Lubbock breakfast restaurant. "

"SoI Have stayed at this hotel 3 times before this. Was always satisfied but this time it was horrible. The staff was rude when checking in. My room did not seem very well cleaned. My bed was so noisy that every time you moved it made a horrible noise. I was so disappointed this time around. It has been a few months since I stayed last but it has really went down hill. I won’t be staying there again. The happy hour was still good. And the pool and hot tub was on. But again very bad experience this time."

"Rooms are always clean and they are very helpful staff"

"We don’t come for perfection by any means. We keep returning for the incredible staff and the overall atmosphere and welcome feeling! Thanks for another great overnight trip for “tech-out”! Ŧ ♥️"

"Clean, comfortable, quiet room. Enjoyable stay overall with no problems. Will stay at this property again and have no problem recommending it."

"The rooms were very old looking. Furniture was old. The door would not lock unless you slammed it several times. "