Mombasa Hotel Guide. Hotels in Shanzu, Mombasa, Kenya

"A+"

"Everything was in order…services from the staff were awesome ! I loved my stay there"

"We were allocated a very spacious room with 2 4 poster beds . Also had a sunny balcony on the mornings Rooms were cleans every day with fresh towels and free bottles of water supplied "

"The rooms were very clean, the staff was very friendly. I did have to ask a 2nd time for an iron but other than that everything was phenomenal!! It is also important to know that this particular property is alcohol free (there is no bar on the HOTEL premises). However if you walk to the beach, there is a bar/restaurant there. I will be coming back to this property AGAIN "

"Very nice resort on the sand beach, booked all inclusive package, highly recommend "

"Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!"

"Bar well stocked, all frendly and helpful staff. Options of swimming pools..."

"Yes"

"The staff were fantastic right across the hotel. Look forward to bringing my next group here in 2026"