Mombasa Hotel Guide. Hotels in Shanzu, Mombasa, Kenya

"Clean rooms, well air conditioned, and great service. We were impressed. "

"I reslly enjoyed my stay , thank you all so much "

"The owner baited and switch pricing leading to higher bills .Unpleasant smell especially in the kitchen and bathrooms. Uncomfortable beds dust linens we felt unsafe ."

"Lovely place to stay. It is a little old and could use some renovations. The AC is quite old but it works you just have to be patient. The internet isn’t strong enough in the room but someone sorted out our TV when we complained and we could stream movies. Housekeeping is amazing and the hotel has commendable hygiene standards. We got our beddings and towels changed daily. Our room was also cleaned and common areas were kept clean. The food is amazing. Special thanks to Chef Anne who took time to chat with us. She was lovely. I especially really enjoyed that there was lots of options on every meal. They have some amazing waiters like Elizabeth, Methu, Johnstone, Ian, and a young lady that mostly served us when we were in the beach area. However, part of their waiters could use more training on customer service especially those that were working the breakfast shift on Sunday 7th Dec and Wed 10th Dec. One lady was particularly very rude and disinterested. Generally, it was a good experience we enjoyed our stay and might consider coming back. "

"This stay was literally beyond comprehension. From the moment i stepped into the facility their grace and compassion exceeded expectations it was for my 55th birthday and super memorable. Imagine with me the sunrising upon the edge of the earth 🌎 I walked on the white sands preceding the Indian Ocean with no shoes or socks seeing another run on the beach following suit May i say Madame Anne in guest relations superseded my previous words putting together help for making a garment of special materials from the west negotiator administrator facilitator she was the fire of a consummate artificer of business expertise. This is a must visit place and come highly recommended. "

"First, the place had a different name than what was advertised, when we finally got to the property, the attendant was dressed very dirty with sagging pants showing his underwear. He didn't even asked who we are or for any ID's. The room was at the 4th floor, the elevator doesn't work and the hallways are not lit. The sliding and front doors and windows are mostly not working and locks are not working. It was very unsafe, dirty and I left as soon as I got another reservation to another hotel. Customers beware of this fraudulent dangerous place."

"The staff were fantastic right across the hotel. Look forward to bringing my next group here in 2026"