Shangri-La Hotels and Resorts hotels in Shenzhen, Guangdong

"Second stay at this hotel. Wish there’s a pedestrian crossing with escalators to reach hotel from the railway & metro stations. The street in front of hotel is always busy & chaotic. Pedestrian walk in front of hotel is broken, busy & not even. Very convenient walk from back of hotel to restaurants & shops. Staff was friendly; room is clean & smells fresh. We had a room high enough to see the big square leading to metro & rail station. We enjoyed the stay."

"Incredible breakfast incredible service. I love the views from the hotel and super close to everything in the electronics manufacturing District. The staff spoke decent English too."

"Muy bueno"

"Location: Very centric, convenient. Next to a metro station and a 5-minute walk to Dongmen Street. Breakfast: It's decent, not a huge variety but it's ok. The only recommendation that I have is to purchase food warming trays for the hot food as many items were on the cold side. Coffee is good, but they also give you some complimentary coffee/tea vouchers plus 3 coupons for 50% off on drinks to be used at the coffee shop in the lobby area. Laundry: Huge plus and it's complimentary! There are 3 "smart" washers (one doesn't need to add detergent to the load as it does so automatically), and 3 dryers. There is also a steamer/iron in the laundry room. Staff: The staff (from the top down) are fantastic and very customer-centric. They speak only Mandarin and some Cantonese, but they try their best to answer any question/query/request one may have by using a translation app. We met Alex (duty manager) by chance and he answered all our queries in a pleasant manner. I asked one of the staff to show me how to use the steamer and even when she didn't know much, she went to get someone who did to assist me. I requested a taxi to go to the airport the day before, and the taxi came on time. Those are a few examples of the great customer service we got during our stay. Clean room: Rooms are perhaps on the small side, but are clean and modern. There is an automatic night light which comes in handy when waking up in the middle of the night to use the toilet. The bathrooms all well equip"

"Staff are cordial and friendly. Breakfast was amazing room very clean and spacious. Will be back again"

"Great hotel in a very convenient location for the Sea World bars and restaurants:-) "

"Amazing breakfast"

"Room was nice good view and spacious but very damp all the towels felt cold, damp and wet. Breakfast selection was small and food mostly cold and u appetizing and the club room was unimpressed and not worth the money. Gym was relocated due to renovation and not very practical. Staff was ok. Will not stay here again. "

"Can’t get a good coffee."