Biei Hotel Guide. Hotels in Shirogane Onsen, Biei, Japan

"The staff was wonderful, especially the Korean gentleman who was at the front desk who spoke wonderful English. Everything about this place was wonderful and I would recommend it 100%. "

"Okay"

"Amazing hotel. Clean, friendly staff, delicious onsite restaurant, baby cot available, beautiful views, free parking, free laundry, free wine tasting. Highly recommend."

"Room is clean and staffs are helpful although better understanding of English would be welcome"

"About 10-minute ride on a bus to Kitanomine zone, not crowded, with 340 yen for round trip ticket which is offered by the hotel for guests. About 10-minute walk from the hotel to market places & restaurants. It is a quiet town. "

" Good"

"Check in was quick and easy. The staff was great. The Japanese style room was spacious. "

"The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel. "

"Friendly service and good hot natural onsen with nice, great assortment of dishes for dinner and breakfast buffet. The room is nice clean and bed is comfortable. very fast wifi. Everything went well and exceeded expectations"