Meeting facility
Check availability

Reviews of Sam's Town Hotel & Casino, Shreveport

3.5 out of 5
Sam's Town Hotel & Casino, Shreveport
315 Clyde Fant Parkway, Shreveport, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 719 out of 1431 reviews" "
Rating 8 - Good. 325 out of 1431 reviews" "
Rating 6 - Okay. 173 out of 1431 reviews" "
Rating 4 - Poor. 121 out of 1431 reviews" "
Rating 2 - Terrible. 93 out of 1431 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Carmelita

Travelled with family
Off my list for future stays
Stayed 1 night in Mar 2024

2/10 Terrible

Steve

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is dedicated to the casino. Don’t waist your time at any restaurant, i had to wait 2 hours for my food. I ordered a salad. Also all elevator trash cans are filled with gunk. Empty bags but the can itself is gross. Just stay at a Hilton!
Stayed 2 nights in May 2024
Response from Sam's Town on 20 May 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Limited food choices but not expensive. Casino was much smaller than expected but hotel room was superb.
Stayed 1 night in May 2024
Response from Sam's Town on 17 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

2/10 Terrible

Gerald

Liked: Cleanliness, staff & service
I got charged twice for this stay.
Stayed 1 night in Apr 2024
Response from Sam's Town on 14 May 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

8/10 Good

Kimberly

Stayed 1 night in May 2024
Response from Sam's Town on 14 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

10/10 Excellent

Tyra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I love the stay the table in my room was crack and the fridge kept making a noise but the view and employees were great
Stayed 2 nights in May 2024
Response from Sam's Town on 14 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

10/10 Excellent

Steven, Chandler

Travelled with family
Love the stay. Had s vintage feel to the room. Nice and clean room and a view of the river that I didn’t expect. Live entertainment and a Fan Duel Sportsbook lounge in the lobby. I would definitely stay there again.
Stayed 1 night in May 2024
Response from Sam's Town on 14 May 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sam's Town on 14 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

10/10 Excellent

Mary, Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for business travel.
Stayed 1 night in May 2024
Response from Sam's Town Hotel Staff on 9 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

4/10 Poor

Delilah

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Dirty bed linens
Stayed 2 nights in May 2024
Response from Sam's Town Hotel Staff on 9 May 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

4/10 Poor

Chris

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Sam's Town Hotel Staff on 9 May 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Excellent

ERIC FORREST

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just always like how clean the property and friendly people.
Stayed 3 nights in May 2024
Response from Sam's Town on 6 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great place to stay
Stayed 4 nights in Apr 2024
Response from Sam's Town on 6 May 2024
We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sam's Town on 6 May 2024
We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

10/10 Excellent

Lakesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean..i will be back!!
Stayed 1 night in May 2024
Response from Sam's Town on 6 May 2024
We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

8/10 Good

David

Stayed 1 night in May 2024
Response from Sam's Town on 6 May 2024
We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam's Town on 6 May 2024
We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Despite the ups and downs of my stay, I must highlight the exceptional service I received from the staff at the deli and Smoky Jones. Their attention to detail truly elevated my experience. However, I encountered a significant setback at the front desk, where further training is clearly needed. My sister and I had booked two rooms to rest during our childhood home renovation. Unfortunately, a simple request to retrieve my key from my room turned into a humiliating ordeal. Despite explaining my predicament, the guest receptionist, Monica, insisted I come down in person, disregarding my lack of presentability. This unnecessary inconvenience left me feeling mortified and embarrassed. Such lapses in customer service overshadow the positives of my stay, making it unlikely for me to return in the future.
Stayed 1 night in Apr 2024
Response from Sam's Town on 6 May 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
casino was fun
Stayed 1 night in Apr 2024
Response from Sam's Town on 1 May 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

10/10 Excellent

Carrie

Stayed 1 night in Apr 2024
Response from Sam's Town on 20 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

2/10 Terrible

Lisa

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No valet service. Rooms were old and even though I paid extra for VIP I ended up with a regular room. Staff assured me they were sold out but they were not. No washer n dryer on site.
Stayed 3 nights in Apr 2024
Response from Sam's Town on 1 May 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and outdated. Musty and smelly. You can tell when you walk in that it’s dated and hasn’t changed since the 90’s.
Stayed 2 nights in Apr 2024
Response from Sam's Town on 29 Apr 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

6/10 Okay

LaConnia

Travelled with partner
Housekeeping didn’t stop to clean room When asked for towels we were told to come down to the front desk to get them
Stayed 2 nights in Apr 2024
Response from Sam's Town on 29 Apr 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

6/10 Okay

Henrieko

Stayed 1 night in Apr 2024
Response from Sam's Town on 20 May 2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

10/10 Excellent

Garrett

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying downtown seemed safer & cleaner than staying in the outskirts.
Stayed 1 night in Apr 2024
Response from Sam's Town Hotel Staff on 24 Apr 2024
Hi Garrett,Thank you for sharing your wonderful experience with us! We eagerly look forward to seeing you again soon to provide more excellent service!

6/10 Okay

Christopher, Blaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking.
Stayed 4 nights in Apr 2024
Response from Sam's Town Hotel Staff on 24 Apr 2024
Hi Christopher, Thank you for the rating. It's always our goal to provide excellent experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room uograde was wonderful. The Desk Clerk & all employees we delt with were extremely friendly & accommodating. Huge Hotel...23 floors on the Red River. No Valet parking available. Free Garage parking. Bell Captains available. Would stay there again.
Stayed 1 night in Apr 2024
Response from Nick G. on 23 Apr 2024
Hi Terry,Thank you for sharing your wonderful experience with us! We eagerly look forward to seeing you again soon to provide more excellent service!

10/10 Excellent

Brittney

Stayed 1 night in Feb 2024
Response from Sam's Town on 14 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

10/10 Excellent

daewon

Stayed 1 night in Apr 2024
Response from Sam's Town on 14 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

10/10 Excellent

Kimberly, Hughes Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam's Town on 14 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

6/10 Okay

Kristi

Travelled with partner
Liked: Staff & service
Staff was very nice. Slots were fun
Stayed 2 nights in Apr 2024
Response from Nick G. on 23 Apr 2024
Hi Kristi,Thank you for the rating. It's always our goal to provide excellent experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it was kid friendly, and up on the 18th floor looking at the river was very nice and enjoyable
Stayed 2 nights in Apr 2024
Response from Sam's Town on 22 Apr 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

4/10 Poor

Troy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed in the 19th floor and water from bathroom came out brown, bed was so hard a board would have been more comfortable and had to leave at 4 a.m. inability to sleep on mattress
Stayed 1 night in Apr 2024
Response from Sam's Town on 22 Apr 2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

8/10 Good

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fun little property. I will say, when they say you are on a paddle boat for the casino, you are but you won’t know it haha. There are a lot of restaurant options, but most are only open on a few certain days and they did have entertainment during the weekend. Overall a nice place and front desk was very helpful.
Stayed 1 night in Apr 2024
Response from Sam's Town on 22 Apr 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 4 nights in Apr 2024
Response from Sam's Town on 22 Apr 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Sam's Town on 14 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

8/10 Good

Laura M

Travelled with family
Liked: Cleanliness, staff & service
I enjoyed playing the slots.
Stayed 2 nights in Apr 2024
Response from Sam's Town on 22 Apr 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

10/10 Excellent

Rita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hadn't been to Shreveport in 20 years and was pleasantly surprised how well they have improved all the hotel/casinos. Sam's Town was very clean, the gaming was fun and the food was great. The highway system was very confusing but it wasn't bad enough for me not to want to return for another visit. Would highly recommend a stay.
Stayed 2 nights in Apr 2024
Response from Sam's Town on 22 Apr 2024
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay often and never have issues. Love staying when I’m in town for work
Stayed 3 nights in Apr 2024
Response from Sam's Town on 19 Apr 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Spacious and clean room
Stayed 1 night in Apr 2024
Response from Sam's Town on 6 May 2024
We appreciate you taking the time to share your rating, and we hope to welcome you back in the future for a five-star experience.

10/10 Excellent

Velma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Sam's Town Hotel Staff on 18 Apr 2024
Thank you so much for the positive review! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

2/10 Terrible

Sherry

Disliked: Cleanliness, amenities
Dirty
Stayed 1 night in Apr 2024
Response from Sam's Town on 16 Apr 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

10/10 Excellent

Marjorie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms! Very large and very affordable! I highly recommend and would stay here again!
Stayed 1 night in Apr 2024
Response from Sam's Town Hotel Staff on 15 Apr 2024
Thank you so much for the positive review! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Would stay again
Stayed 2 nights in Mar 2024
Response from Sam's Town Hotel Staff on 15 Apr 2024
We appreciate you taking the time to check out our property! We can't wait to have you back for another fantastic experience real soon.

10/10 Excellent

JerrryandCathy

Stayed 2 nights in Apr 2024
Response from Sam's Town on 1 May 2024
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.

6/10 Okay

Ashley

Liked: Staff & service
Room could’ve been cleaner. Found a candy wrapper. Otherwise it was ok. The A/C control did not work. It was on the fritz. No microwave in rooms. King bed was comfortable though. The staff were the only good part. Excellent service, especially the lady at the front desk. She was very nice.
Stayed 1 night in Apr 2024
Response from Sam's Town on 11 Apr 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

8/10 Good

Neil

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam's Town on 11 Apr 2024
We appreciate you taking the time to check out our property! We can't wait to have you back for another fantastic experience real soon.

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Front desk staff were really friendly
Stayed 1 night in Apr 2024
Response from Sam's Town on 11 Apr 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

6/10 Okay

Cheria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is clean and convenient. Unfortunately, it has had horrible water pressure during previous recent visits. Water literally cuts back mid shower and later blasts out shower head shortly after. Some restaurants and the spa are only open on specific days. The front desk clerks are amazingly accommodating and helpful. Rooms are always clean, but dated. Even with the noted concerns I would still recommend this property. It’s clean, safe, good location and sometimes reasonably priced
Stayed 1 night in Apr 2024
Response from Sam's Town on 8 Apr 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and out.
Stayed 1 night in Apr 2024
Response from Sam's Town on 8 Apr 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.