The service at this hotel was beyond any expectation I could imagine. Each evening, they made dinner reservations for us at AMAZING restaurants which made us feel like we were getting a true local experience. On the final day, as we were leaving to catch our train, no taxis were available (even though the lovely woman at the front desk called constantly), she even gave up her OWN CAR and asked another employee to drive us to the station himself to make sure we made it in time for the train. ABOVE and BEYOND. And that's in addition to the unbelievable views from our room and the courtyard. I can't wait to go back, they absolutely made Siena one of my favorite vacation/relaxation spots ever.