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Reviews of Relais degli Angeli

Relais degli Angeli
Via dei Montanini, 83, Siena

Reviews

9.8

Exceptional

Rating 10 - Excellent. 174 out of 202 reviews" "
Rating 8 - Good. 21 out of 202 reviews" "
Rating 6 - Okay. 5 out of 202 reviews" "
Rating 4 - Poor. 1 out of 202 reviews" "
Rating 2 - Terrible. 1 out of 202 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean. Breakfast was excellent.
Stayed 2 nights in Apr 2024
Response from Federica on 1 May 2024
Dear Guestthank you for leaving your feedback I'm glad to know how you appreciated your stay at Relais degli Angeli Hoping to welcome you again as soon as you can Regards from Siena, Federica Ciarmoli

10/10 Excellent

Laurie, napa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Julia and Federica could not have been kinder, the breakfast was wonderful and the property was beautiful. I highly recommend for a lovely stay.
Stayed 2 nights in Apr 2024
Response from Federica on 15 Apr 2024
Hello from Siena!-It was a real pleasure to have you here. Thank you for your words. We wish you all the best - Federica e Giulia

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent stay in Siena. A stone's throw from the Fortezza Medici and the Piazza with great eats nearby. The staff was friendly and helpful. Would definitely recommend!
Stayed 3 nights in Mar 2024
Response from Federica on 1 Apr 2024
Hello!Thank you so much for being here and for this nice review. I hope to see you again in Siena as soon as possible!with kindest regardsFederica

2/10 Terrible

Patricia A

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Your resort is beautiful, with luxurious accommodations and a fine breakfast buffet. Its location is in a convenient area of the city, But I did not enjoy my stay and in fact I chose to stay only one night instead of 2 nights which I had paid for. Your receptionist Federica was extremely rude and disrespectful. I have never experienced such behavior from anyone in Italy before and I will never stay nor recommend this hotel again. She messaged me several times on WhatsApp, prior to my arrival, regarding the parking and the hour at which I would arrive, I was busy traveling throughout the country, driving several hours from the south, and I did not receive each message, nor did I have the time to devote to that. I gave her an estimate of my arrival, but I did not see one of the messages regarding the parking garage address. Sometimes there is limited phone service while driving through the country. When we arrived, the receptionist Federica, was extremely unhappy because we didn’t park the car at the address she had sent. With all other interactions I had with her she was very disrespectful and rude. At one point slamming the door in my face after I asked her for an iron for my room. When you book a hotel in a different country, you may not always understand all the rules prior to your arrival, but she did not make this a very pleasant or easy experience for us. It’s called “accommodations” for a reason, and there was no accommodating from her.
Stayed 2 nights in Mar 2024
Response from Federica Ciarmoli on 14 Mar 2024
Good morning Mrs. Patricia, I'm Federica Ciarmoli, I'm very sorry but I'm sure we never saw each other unfortunately. I wasn't at work during your stay - and in any case it seems very strange to me what you say and I really don't think anyone on our staff can match what you wrote. That said, I don't think it's absolutely respectful to talk about someone if you're sure, but it doesn't matter. The messages we send only 3 and are useful for all our guests to understand well how to get to the parking lot, and are always very much appreciated. For everything else I can guarantee the utmost kindness and care of all the staff. I'm sorry but your opinion remains very strange and unpleasant. We are very sorry! Best regards, Federica

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful finding us dining options for Christmas Eve. The room was exquisite and the breakfast was excellent as well as the attentive breakfast staff.
Stayed 3 nights in Dec 2023
Response from Federica on 8 Apr 2024
Dear Guestthank you for leaving your feedback.I'm glad to know how you appreciated your stay with us! Hoping to welcome you again as soon as you canWarmest regards from Siena - Federica

10/10 Excellent

Katherine, Rancho Mirage

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The diamond suite was outstanding! The breakfast was excellent. The staff was very kind and helpful. Very clean and comfortable.
Stayed 2 nights in Jan 2024
Response from Federica on 8 Apr 2024
Dear Guest, grazie mille for your review and for underling our work!It is very important for us knowing that it has been appreciated. Hope to see you soon!Best regards - Federica

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a central location.
Response from Federica on 14 Mar 2024
Dear GuestThank you so much for your review. We are happy that it was a good stayKindest regardsFederica

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful and the breakfast in the morning was great! I would definitely stay here again, everything within walking distance.
Stayed 2 nights in Nov 2023
Response from Flaminia Masoni on 17 Nov 2023
Dear Angelica, thank you for leaving your feedback.I'm glad to know how you appreciated your stay with us! Hoping to welcome you again as soon as you canWarmest regards from SienaFlaminia

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
The position was in the old town walking distance to all the sights. Staff were friendly and very helpfull. Our accomodation was perfect. There is a small lift or lots of stairs. Breakfast was good. Close to bus stop.15 euro by taxi from train station. Great recommendations for dinner. Will defiantly stay there next time we are in Siena.
Stayed 6 nights in Oct 2023
Response from Giulia Bucci on 9 Nov 2023
Dear Guest, thank you for yur feedback!It is very imèportant for us knowing that you enjoyed your stay with us!Hope to see you again

10/10 Excellent

Amanda-Abundio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room were gorgeous! We loved the beautiful decor. Room was very spacious and comfortable. Loved the amenities included. The breakfasts were superb!!! Best we’ve had on our trip. Thank you for a fabulous stay!
Stayed 2 nights in Oct 2023
Response from Federica on 2 Nov 2023
Hello! Thanks for your review. I'm really happy that it was a nice stay for you and hope to see you again here soon!Greetings from SienaFederica Ciarmoli

10/10 Excellent

Nathan

Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The accommodations and service were outstanding. I would stay here again and would recommend this hotel to others.
Stayed 3 nights in Oct 2023
Response from Flaminia Masoni on 16 Oct 2023
Dear Nathan thank you so much for your review.I'm glad to know how you appreciated your stay with usHoping to welcome you again as soon as you canWarmest resgardsFlaminia Masoni

6/10 Okay

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
We had unusual circumstances…
This Hotel is beautiful and in a great location. The staff were very friendly and Check-in was easy. the car drop off situation went very smoothly. Unfortunately as beautiful as our room was it was off the breakfast terrace and during our stay there was a large group of very loud people as well as street noise (6am garbage collection and street cleaning) and regular traffic which became an issue. To make matters worse, the shower in our room broke the first time we tried to use it. Flaminia was quick to call a serviceman and it was “fixed” by the time we got back from dinner. The next morning however, housekeeping broke the shower again. Another call to the serviceman. It needed a part which would not come until possibly the next day. We were told the shower was usable but to use caution, when we tried, we could not get any hot water. The solution was to shower in a bathroom down the hall from our room. Between the noise and the shower issue it was just an unpleasant stay. The hotel was very accommodating and gave us partial credit for the two nights we did stay. They also offered to move us to another one of their properties as there were no rooms available at the Relais, but then we would have had to pack up all our stuff. At that point we just decided to head on to our next destination. My suggestion if you stay here…don’t get a room off the the terrace…obviously the shower situation was an accidental accidental occurrence that they tried to make right.
Stayed 3 nights in Oct 2023
Response from Federica on 6 Oct 2023
Dear,You don't know how sorry we are for what happened!! Unfortunately for these unexpected events there are technical times that do not depend on us, although we really do our best to resolve them and make our guests feel good. Usually, having only 8 rooms and suites, we never have groups, and this group of friends was unfortunately very noisy. Normally our terrace is busiest during breakfast, but then it is a very relaxing place: you can really believe it!!Thank you for your understanding and once again our sincere apologies.With kindest regardsFederica Ciarmoli

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, clean, hot showers, friendly staff. Room was very nice.
Response from Flaminia Masoni on 2 Oct 2023
Dear Sam, thank you very much for sharing your experience at Relais degli Angeli.Hoping to welcome you again as soon as you canRegardsFlaminia Masoni

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was good, arranged a vale service to drop our car. The room was noisy from the crowd on the street, there’s no conditioner. After 8pm there is no reception and we had to self check in but it was very straightforward and customer service was in touch late ours. Room was very large and nice.
Stayed 1 night in Sep 2023
Response from Federica on 3 Oct 2023
Dear mrs Natalia,Thank you for your review, but we wanted to tell you that the air conditioner is just under the window! Maybe unfortunately since we weren't here we didn't have the opportunity to point it out to you. All our eight rooms have air conditioning! We are very sorry for the late check in but it is very clear information that we give to our guests and we always try to be there for them. We hope to see you soon!!Greetings from SienaFederica

10/10 Excellent

Ike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the historic district, with shops and restaurants right out the door. It is in a renovated building with an add on elevator (quite small). The reception floor also has a nice terrace and serves a wonderful breakfast.
Stayed 1 night in Sep 2023
Response from Giulia Bucci on 10 Sept 2023
Dear Guest, grazie mille for your review!Hope to see you again best regards

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was absolutely beautiful! Italian fairytale! Loved having our own private access to the terrace but would prefer a view. The terrace only looks over a street with a parking lot. But the staff were wonderful, very friendly and accommodating. I’m
Stayed 1 night in Aug 2023
Response from Giulia on 23 Aug 2023
Dear Guest, thank you so much for the review!We are pleased that you liked the Junior Suite Rubino.Relais degli Angeli is located inside the city centre, just behind the bus station (not a parking) and it is very difficult to have a beautiful view in the middle of the city :)Hope to see you again very soon!best regards

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Amazing hotel!!! The staff went over the top in helping us get organized. Very comfortable too.
Stayed 1 night in Aug 2023
Response from Giulia on 23 Aug 2023
Dear Guest, grazie mille for your review and for underling our work!It is very important for us knowing that it has been appreciated.Hope to see you soon! :)

10/10 Excellent

Juan Carlos

Stayed 1 night in Aug 2023
Response from Giulia on 23 Aug 2023
Dear Guest, thank you very much for your feedback!Hope to see you soon:)

10/10 Excellent

Hilmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Giulia on 23 Aug 2023
Dear Guest, thank you very much for your feedback!Hope to see you soon:)

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel amazing staff we will be back! Grazie
Stayed 1 night in Jul 2023
Response from Flaminia Masoni on 25 Jul 2023
Dear SebastianWe are glad to know how you appreciated your stay with us!Hoping to welcome you again as soon as you canRegardsFlaminia

10/10 Excellent

Myriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice ambiance
Stayed 3 nights in Jul 2023
Response from Federica Ciarmoli on 20 Jul 2023
Dear mrs MyriamThank you so much for your review, it was a pleasure to meet you!Best regardsFederica Ciarmoli

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
This must be the nicest hotel in Siena. I’ve been fortunate enough to live here and stay at several hotels and Airbnbs here, and this far outweighs any of them, including the Grand Hotel Continental. You may think I’m easily pleased but I’m not, I’m very fussy but I honestly can’t fault this gorgeous little hotel!
Stayed 1 night in Jul 2023
Response from Flaminia Masoni on 18 Jul 2023
Dear Guest,thank you so much for this review!I'm glad to know how you appreciated your stay with us!Looking forward to welcome you again as soon as you can,Regards from all the staffFlaminia Masoni

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful property. Quiet. Delicious breakfast. Staff was helpful with restaurant recommendations and transportation. A close walk to the main square in Siena
Stayed 3 nights in Jun 2023
Response from Federica on 26 Jun 2023
HelloI am very happy to have met you and I hope to see you soon with us in Siena!Take careBest regardsFederica Ciarmoli

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff was warm and welcoming.
Stayed 2 nights in Jun 2023
Response from Federica on 26 Jun 2023
HelloI am very happy to have met you and thank you so much for your review!!Greetings from SienaFederica Ciarmoli

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Flaminia Masoni on 21 Jun 2023
Dear Alicia thank you for your review!I'm glad to know how you appreciated your stay at Relais degli Angeliregards

10/10 Excellent

Sigmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was probably the most amazing place we have ever stayed! Absolutely gorgeous rooms! Great service! Wonderful breakfast.
Stayed 3 nights in May 2023
Response from Giulia Bucci on 5 Jun 2023
Dear Guest, grazie mille for such a positive feedback!We are very happy to hera that Relais degli Angeli has been so special for you..Hoping to have you as our guests again in the next future, we send you our best regards

6/10 Okay

Cheri, Irvine

Travelled with family
Liked: Cleanliness
Stayed 1 night in May 2023
Response from Flaminia Masoni on 31 May 2023
Dear CheriThank you for leaving your feedback regardsFlaminia Masoni

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2023
Response from Flaminia Masoni on 22 May 2023
Thank you!! Hoping to welcome you as soon as you canRegards

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Flaminia Masoni on 15 May 2023
Thank you so muchRegardsFlaminia Masoni

10/10 Excellent

John

Liked: Cleanliness, staff & service
Excellent
Stayed 2 nights in May 2023
Response from Giulia Bucci on 12 May 2023
Dear Guest, thank you for your positive feedback!See you next time :)kindest regards

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in Siena
Beautiful hotel
Stayed 3 nights in Apr 2023
Response from Federica on 11 Apr 2023
Hello!many thanks! We are really happy that you had a good time with us. We hope to see you as soon as possibleall the bestFederica Ciarmoli

10/10 Excellent

Lizeth

Stayed 1 night in Apr 2023
Response from Giulia on 4 May 2023
Dear Guest, thank you for reviewing us with the maximum score!We are glad you enjoyed your stay at Relais degli Angeli! Kindest regards

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Giulia on 4 May 2023
Dear Guest, thank you for reviewing us with the maximum score!We are glad you enjoyed your stay at Relais degli Angeli! Kindest regards

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Federica on 11 Apr 2023
Many thanks for your score!! We hope to see you soon in Siena! Kindest regardsFederica Ciarmoli

10/10 Excellent

Scott, Hayward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was magnificent. We stayed in a suite that was beyond belief. I have recommended the hotel to my family to stay during their next trip.
Stayed 1 night in Mar 2023
Response from Flaminia Masoni on 1 Apr 2023
Dear Scott, I'm glad to know how you appreciated your stay at Relais degli AngeliHoping to welcome you and your family as soon as you canWarmest regardsFlaminia Masoni

10/10 Excellent

Ali

Stayed 1 night in Mar 2023
Response from Federica on 11 Apr 2023
Hello!thank you so much for your review! We are really happy that you had a good time with us. I hope to see you as soon as possibleBest regardsFederica Ciarmoli

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great boutique hotel . beautiful property and rooms . fanstactic amenities an super big and comfortable room . staff always willing to help
Stayed 2 nights in Feb 2023
Response from Federica on 5 Mar 2023
Dear Guest, thank you very much for this review! We hope to see you soon hereAll the bestFederica

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcome and helpful host
Stayed 4 nights in Feb 2023
Response from Fra on 21 Feb 2023
Dear Guest Christopher , thank you very much for your reviewKindest regards Francesca

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous rooms, amazingly hospitable staff — would stay here again in a heartbeat!
Stayed 2 nights in Sep 2022
Response from Francesca on 4 Oct 2022
Dear Gloria, thank you for leaving your review :)! We are glad to know that you appreciated your stay with us. Looking forward to welcome you at your next trip to Siena Kind Regards,

10/10 Excellent

Gianni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Francesca on 10 Sept 2022
Dear Guest, Thank you so much for giving us the maximum score! We are so happy that you enjoyed your stay at Relais degli Angeli and we hope to have the pleasure of welcoming you back to Siena! Kindest regards.

10/10 Excellent

Rajdeep

Stayed 1 night in Jul 2022
Response from Francesca on 9 Sept 2022
Dear Guest Rajdeep thank you for your 10 points!You have been fantastic guests!! we hope to see you soon at Relais degli Angeli. we wish you the best

10/10 Excellent

Yee Foou

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Francesca on 9 Sept 2022
Dear Guest, thank you for leaving your review on Hotel.com! We are glad to know that you appreciated your stay at Relais degli Angeli. Looking forward to welcome you at your next trip to Siena Kind Regards

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of four (my husband and I plus our 18 and 15 year olds) stayed here for two nights in August in the apartment unit. It was so beautiful (better even than the pictures) and had everything we needed! The staff was so friendly and lovely and the breakfasts on the patio in the mornings were great! It was within walking distance of all the sights and we would highly recommend this hotel!
Stayed 2 nights in Aug 2022
Response from Flaminia Masoni on 31 Aug 2022
Dear Teresa, thank you for leaving a feedback of Relais degli Angeli!I'm glad to know how you appreciated your stay!The apartment have all comforts of a house, but also all services of the relais! Hoping to welcome you and your family againWarmest regards,Flaminia Masoni

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning apartment and exceptional service.
Stayed 2 nights in Aug 2022
Response from Francesca on 27 Aug 2022
Thank you Mr Toddthe words of appreciation for the apartment and for the service make us happy and give us reason to always aim for the bestthanks again and we will be glad to welcome you back to the Relais degli Angeli Siena

10/10 Excellent

John, Toronto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was beautiful and spacious and the staff were extremely helpful. Because we stayed in the apartment there was a laundry machine which made things very convenient.
Stayed 4 nights in Jul 2022
Response from Francesca on 22 Jul 2022
thank you Mr. John for the review we are happy that you had a good time in the Apartment we like it so much for all the comfort (washing machine, wardrobes,living room:)) we hope to welcome you in the future

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Really well done restoration of an old property. The rooms were huge and the bathroom was very modern. The breakfest was excellent and the staff very nice. The wifi was a bit slow but it’s a minor afterthought.
Stayed 1 night in Jun 2022
Response from Flaminia Masoni on 5 Jul 2022
Dear Joshua, thank you for leaving your feedback about your stay at relais degli Angeli! I'm glad to know how you appreciated the Relais Hoping to welcome you as soon as you can regards from Siena,

10/10 Excellent

Lisa

Stayed 1 night in Jun 2022
Response from Francesca on 2 Jul 2022
WOW ! 10 points ...thank you very much :) we look forward to welcoming you again next time at Relais degli Angeli <3

8/10 Good

Janice

Stayed 2 nights in Jun 2022
Response from Francesca on 29 Jun 2022
Thank you for leaving your vote, we hope that in the future we can reach 10 !

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous fully equipped apartment in heart of Sien
Lovely apartment in heart of Siena. Full kitchen living area bedroom bathroom. We could live here full time. Courteous and helpful staff.
Stayed 1 night in Jun 2022
Response from Flaminia Masoni on 21 Jun 2022
Thank you for your review! We are glad to know how you appreciated the Apartment! Hoping to welcome you again Regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel
What a great stay we had in this fantastic little boutique hotel. Our room was perfect for us, large, spacious and inclusive of a kitchen, dining table and living/lounge room. The hotel is also perfectly positioned to explore Siena.
Stayed 3 nights in May 2022
Response from Francesca on 12 May 2022
Dear Guest Karen, we thank you very much for leaving us with such positive feedback! It is a great pleasure for us to know that you enjoyed yout stay and we renew the invitation to come back to be our guests the next time you decide to visit Siena. Greetings from all the staff