Four Seasons hotels in Sierra de la Laguna, Baja California Sur

"Room was decent, bed very comfortable. Food was terrible- this isnt from an American or 'tourist' POV, I love Mexican food and habe eaten it my whole life- just no. This is the first time Ive been to an all-inclusive and could tell the alcohol was watered down. Pools were beautiful but overall the property was rough. You get what you pay for did not even apply here. I did get to relax though, get some sun, and slept great. "

"Staff were great "

"Room was nice, plenty big enough. More food options or restaurants would’ve been nice but the ones available are fine. We enjoyed the Asian one. Preferred pool was great "

"Amenities"

"Food was poor quality , the place had bad odors everywhere and was messy. Never go back to a Riu "

"Very clean Nice staff"

"Our room was older but very well maintained and serviced daily. The staff were incredibly helpful and we were not bothered by time share conversations beyond the initial questions regarding our interest. There dining options were excellent and we enjoyed every meal we had at the restaurants on site. The coffee shop is a really fun option! We love being able to swim in the ocean so that is the only downside to this property as it's located at a non-swim able beach area however it is across from the marina so you get all the upside of a beach front property in walking distance of downtown. "

"Dear Guest Relations, I am writing regarding our stay beginning March 2, 2026. We originally booked an Ocean Front Junior Suite with a king bed at RIU Palace Baja California. When we arrived at the front desk at RIU Palace Baja California, we were informed that our reservation was instead at RIU Palace Cabo San Lucas, which was not the hotel we intended to stay at or believed we had booked. We asked whether we could remain at RIU Palace Baja California. The front desk informed us that it would be possible but that we would need to pay an additional charge. Under protest, we agreed, as we had already arrived and did not want to relocate again. Unfortunately, the only room available was an Ocean View Junior Suite with twin beds, which is an inferior room type compared with the Ocean Front King Junior Suite we originally booked. In addition, we incurred $250.88 in extra charges plus taxi fees as a result of this change. Given that we paid more for a room that was a downgrade from our original booking, we believe some form of compensation or refund would be appropriate. We would appreciate your assistance in reviewing this situation and advising what can be done to resolve it fairly. Thank you for your time and attention. I look forward to your response. Sincerely,"

"Ocean view"