Sierra Helada Natural Park Holidays

We just left Rome and our Hotel was in very nice neighborhood close to Metro line B Bologna which is 9 min walk from hotel to connect us to city center. Beds were very comfortable we had 3 twin bed room with 2 long closets for all three of our clothes nice medium size bathroom and staff at front desk GREAT CREW

Staff were nice and this place was close to everything! Loved it!

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

The hotel is very close to the Vatican. St. Peter's Basilica is just a 5-8 minute walk away. Unfortunately, the hotel is undergoing renovations and has several issues. We experienced annoying noises, no hot water in the shower, and very inattentive staff. Breakfast was the best part of our stay. They should inform guests about the renovations so they can make an informed decision when choosing a hotel.