Snack bar

Reviews of Hilton Garden Inn Silver Spring White Oak

3 out of 5
Hilton Garden Inn Silver Spring White Oak
2200 Broadbirch Dr, Silver Spring, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Winnie, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, easy to go around.
Stayed 1 night in May 2024
Response from Steve on 20 May 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visit to Silver Spring.We look forward to your return visit and are pleased that your stay with us was pleasant.

6/10 Okay

Liliana

Disliked: Property conditions & facilities
We didn’t have water today and the staff didn’t communicate. When I asked if they will give a compliment breakfast for the inconvenient they said no, just coffee
Stayed 1 night in May 2024
Response from Steve on 20 May 2024
We want to say thank you for having selected the Hilton Garden Inn during your recent visit to Maryland. We know that you have choices, and we are appreciative that you selected us. We apologize for the inconvenience with the water. We had to closed the restaurant also and was unable make coffee. The entire area was affectedWe look forward to your return, should your travels bring you back to Silver Spring, Maryland.

6/10 Okay

Donald

Business traveller
Liked: Cleanliness, staff & service
Breakfast was very good and so was the coffee. Plenty of places to go and get groceries and food. The rooms were clean and nice. The walls and floors are not that sound proof. You can hear clear conversations and every little thing that fell. Parking on back side Hilton allows the construction workers to park there who are working on the apartments nearby. Parking in front people use it for the shopping center next door. Only one elevator worked and the pool was out of order. The bar had the minimal and when given the food menu they pointed out several things they didn’t have to make with the description of the entre.
Stayed 2 nights in May 2024
Response from SteveR on 20 May 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visit to Silver Spring.We look forward to your return visit and are pleased that your stay with us was pleasant.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a fridge and microwave already in the room. The shower is a nice size as well.
Stayed 1 night in May 2024
Response from SteveR on 15 May 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home. We look forward to your visit

10/10 Excellent

Andrew

Travelled with family
Liked: Amenities, property conditions & facilities
The property was excellent. Friendly staff and check in was easy. Only issue was housekeeping showed up at 9am when check out is at 11. They knocked 3 times between 9 and 10:30.
Stayed 1 night in May 2024
Response from SteveR on 13 May 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We apologize for the early morning inconvenience.We look forward to your return visit and are pleased that your stay with us was pleasant.

10/10 Excellent

Vincent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the pool.
Stayed 1 night in Apr 2024
Response from SteveR on 29 Apr 2024
Thank you for choosing us and taking the time to evaluate your recent stay with us. We value you as a guest, and we do want you to know that our number one goal is to provide each and every one that walk through the doors of the Hilton Garden Inn Silver Spring with absolute hospitality. Our reward is your total satisfaction and wanting to return.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SteveR on 28 Apr 2024
Thank you for choosing the Hilton Garden Inn during your recent stay in Silver Spring. We value you as a guest, and we do want you to know that our number one goal is to provide you with absolute hospitality. Our reward is your total satisfaction and wanting to return to the Garden in Silver Spring.We look forward to your next visit.

8/10 Good

Asemare

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 2 nights in Apr 2024
Response from SteveR on 5 May 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

6/10 Okay

Lindsey, Alachua

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was clean and staff was friendly. Location is super convenient. However, in our short stay there was a spent shell casing in the parking lot when we arrived, a physical fight in the room next door, and then a separate incident involving the police outside the hotel so seems safety/security could be improved.
Stayed 5 nights in Apr 2024
Response from SteveR on 18 Apr 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home. As you have rate your experience, first and foremost, allow me to apologize on behalf of the hotel. We sincerely thank you for having selected the Hilton Garden Inn Silver Spring and we look forward to your return visit and once again our sincere apologies.

6/10 Okay

Joyce

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms have individually controlled A/C units which are quite loud!!! No pen or paper in the room... Snacks available for guests " convenience " were ridiculously expensive!
Stayed 2 nights in Apr 2024
Response from SteveR on 15 Apr 2024
Thank you for taking the time to evaluate your recent stay with us at the Hilton Garden Inn. I am sorry for the inconvenience you experienced with our air-conditioning. Be assured I will personally look into this, and humbly apologize that it was not resolved promptly.  Your comments are very valued, and we learn from them about those things we need to fine tune.Hope you had a pleasant trip home and that we will have the pleasure of your return visit.

10/10 Excellent

Monet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Steve R on 11 Apr 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was perfect 5 out of 5.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from SteveR on 9 Apr 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from SteveR on 2 Apr 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The housekeeper started knocking at the door at 8am and continued until 10 felt rushed to leave
Stayed 1 night in Mar 2024
Response from Steve R on 1 Apr 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home. As you have rate your experience, first and foremost, allow me to apologize on behalf of the hotel. We sincerely thank you for having selected the Hilton Garden Inn Silver Spring and we look forward to your return visit and once again our sincere apologies.

6/10 Okay

Arthur

Liked: Cleanliness, staff & service
The room was clean but missing some of the basics you see when entering hotel room. There were no cups in bathroom as you usually see. There was a bar of wrapped soap by the sink but no tray to put it in so I put it on a towel. There was one tissue in the tissue box. I enjoyed the room as it has nice glass walk in shower which is great and so much cleaner than bath tubs with shower curtains which I hate. The wall heater was very soft and quiet unlike most. Room was clean. Just needs some attention to housekeeping and necessities. But I will stay there again.
Stayed 1 night in Mar 2024
Response from Steve R on 30 Mar 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. As you have related your experience, allow me to apologize on behalf of the hotel.  This certainly is not how we wish to be remembered. We hope that you will give us the opportunity to welcome you back to Hilton Garden Inn and replace a negative first impression with a more positive one.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Steve R on 30 Mar 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

10/10 Excellent

Thoai

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from SteveR on 26 Mar 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, facility was clean. Some areas of breakfast buffet could be improved eg potatoes were hard, sausages over-cooked. The fruit was fresh :)
Stayed 1 night in Mar 2024
Response from SteveR on 26 Mar 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful professional, pleasant welcoming at entry!!!
Stayed 1 night in Mar 2024
Response from Steve R on 16 Mar 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

8/10 Good

sergio, Laveen

Liked: Cleanliness, staff & service, property conditions & facilities
Ok overall
Stayed 1 night in Mar 2024
Response from Steve R on 13 Mar 2024
Thanks for staying at the Hilton Garden Inn. We also thank you for taking the time to let us know about your experience, but more importantly we look forward to welcoming you back to the White Oak area.

10/10 Excellent

Lourdensky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SteveR on 6 Mar 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

2/10 Terrible

CYNTHIA

Stayed 2 nights in Sep 2023
Response from SteveR on 21 Mar 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. As you have rate your experience, allow me to apologize on behalf of the hotel.  This certainly is not how we wish to be remembered. We hope that you will give us the opportunity to welcome you back to the Crowne and replace a negative first impression with a more positive one.

10/10 Excellent

Thoai

Stayed 1 night in Feb 2024
Response from Steve R on 27 Feb 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was a perfect 5 out of 5.

10/10 Excellent

Devin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in clean professional appearance
Stayed 1 night in Feb 2024
Response from Steve R on 21 Feb 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home.We look forward to your early return.

10/10 Excellent

Rajan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am having a great stay.
Stayed 1 night in Feb 2024
Response from Steve R on 17 Feb 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. We look forward to your next visit.

6/10 Okay

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Steve R on 17 Feb 2024
Thank you for taking the time to evaluate your recent stay with us at the Hilton Garden Inn.We look forward to the day we can say welcome back.

10/10 Excellent

moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good !!
Stayed 1 night in Feb 2024
Response from Steve R on 17 Feb 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect 5 out of 5.

6/10 Okay

Stanley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Steve R on 17 Feb 2024
Thank you for choosing us and taking the time to evaluate your recent stay with us.We look forward to your next visit.

8/10 Good

Marjorie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Steve R on 17 Feb 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home.We sincerely thank you for having selected the Hilton Garden Inn Silver Spring and we look forward to your return visit and once again our sincere apologies.

2/10 Terrible

sheily

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The front desk lady rolled her eyes and had a big attitude when I’d ask her simple questions.
Stayed 3 nights in Jan 2024
Response from Steve R on 17 Feb 2024
First, thank you for taking the time to advise us of your recent experience while staying at the Hilton Garden Inn. What you highlight simply should not have ever happened, and rest assured that I have addressed this with our entire team, to assure this does not happen to any guest in the future.We look forward to your return visit and our sincere apologies.

10/10 Excellent

Sherrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This trip was excellent. The staff was friendly and the room was very clean. I threw my card in the self check out early in the morning. Everything was fine until I realized I forgot my cell phone in my room. I was on my way to a meeting. I quickly came back to the hotel and asked the front desk to activate my room again. It was another person at the desk from when I left earlier. Turns out my name wasn’t on the room I stayed in. After pleading with the front desk to let me back to the room she eventually did. I was able to retrieve my cell phone after awhile. However they made me late to get to my meeting. Never found out if I if I had a room there but I probably will stay again soon.
Stayed 1 night in Jan 2024
Response from Steve R on 17 Feb 2024
Thank you for choosing the Hilton Garden Inn during your recent stay in Silver Spring. We value you as a guest, and we do want you to know that our number one goal is to provide you with absolute hospitality. Our reward is your total satisfaction and wanting to return to the Garden in Silver Spring.

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from SteveR on 21 Mar 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this Hilton Garden before. It is convenient to family we visit while there. The facility is a bit older and could use a few updates: lamps with usb ports would be great, SMART TV so I could access my Netflix and such. Also most other Hilton Hotels have the electronic key, check in, room controls, security feature of using key to travel in the elevator but this one does not. Not deal breaker and we will definitely stay there again. The friendliness of staff, awesome bar area and excellent breakfast offset the negatives, to us anyway.
Stayed 3 nights in Jan 2024
Response from Steve R on 17 Feb 2024
Thank you, Thank you. We appreciate your feedback and look forward to your early return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hitel
Hotel was nice staff very pleasant and helpful breakfast was not worth the money
Stayed 1 night in Jan 2024
Response from Steve R on 17 Feb 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visit to Silver Spring.We look forward to your return visit and are pleased that your stay with us was pleasant.

10/10 Excellent

Swaty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and easy to find.
Stayed 2 nights in Jan 2024
Response from Steve R on 17 Feb 2024
Thank you for selecting the Hilton Garden Inn in Silver Spring. We look forward to your return, should your travels bring you back to Silver Spring, Maryland.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly, nice breakfast and nice location
Stayed 1 night in Jan 2024
Response from Steve R on 17 Feb 2024
Thank you for staying with us during your recent visit to Silver Spring. We look forward to your return, should your travels bring you back to Silver Spring, Maryland.

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay with many food and shopping options in the area. Friendly staff.
Stayed 3 nights in Jan 2024
Response from Steve R on 17 Feb 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home.We look forward to seeing you in the future/

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steve R on 17 Feb 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

6/10 Okay

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise in the hallways of the 2nd floor as late as 11am.
Stayed 2 nights in Jan 2024
Response from Steve R on 17 Feb 2024
We truly appreciate your kind appraisal, and we look forward to your next visit.

8/10 Good

Elizabeth

Stayed 3 nights in Jan 2024
Response from Steve R on 17 Feb 2024
We want to say thank you for having selected the Hilton Garden Inn during your recent visit to Maryland. We know that you have choices, and we are appreciative that you selected us. Our desire is to ensure that through our service and Hospitality that every guest is predisposed to return, and we certainly hope to have occasion to welcome you back to the HiltonGarden Inn Silver Spring. We look forward to your return, should your travels bring you back to Silver Spring, Maryland.

10/10 Excellent

Jill

Stayed 3 nights in Jan 2024
Response from Steve R on 17 Feb 2024
Thank you for choosing us and taking the time to evaluate your recent stay with us. We look forever to the day we can say welcome back.

10/10 Excellent

jeffrey

Business traveller
Liked: Amenities
Clean fa ility and hospitable staff.
Stayed 1 night in Jan 2024
Response from Steve R on 17 Feb 2024
We would like to express our genuine appreciation to you for taking the time to provide us your feedback. We are delighted to know that your stay was a perfect 5 out of 5. We look forward to the day when we can welcome you once again.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We continue to book this hotel
My Fiancé and I 3rd time staying there. Love the cleanliness and niceness of their King size room. Staff is very friendly and accommodating
Stayed 1 night in Jan 2024
Response from Steve R on 17 Feb 2024
First, thank you for your loyalty and for being a valued and regular guest of our hotel and for sharing your recent experience with us.

8/10 Good

Yetunde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Steve R on 17 Feb 2024
We would like to thank you for your recent visit to the Hilton Garden Inn. It was truly a pleasure to know that you enjoyed our hotel. We look forward to your next visit.

10/10 Excellent

Lorenzo

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist are super friendly
Stayed 1 night in Dec 2023
Response from Steve R on 17 Feb 2024
Thank you for taking the time to write such a pleasant review of our hotel and its staff. We are truly happy to know that you enjoyed our hotel.

8/10 Good

Robert

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Steve R on 17 Feb 2024
Thank you for taking the time to let us know of your wonderful visit. we hope you will visit again soon.

10/10 Excellent

Ken

Stayed 1 night in Dec 2023
Response from Steve R on 17 Feb 2024
We appreciate you taking the time to share with everyone how much you enjoyed the Hilton Garden Inn. Thank you for choosing us. We look forward to your next visit.

8/10 Good

Yetunde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Steve R on 17 Feb 2024
Thank you for taking the time to appraise us of your recent stay and experience at the Hilton Garden Inn. I am glad that you enjoy our hotel.

8/10 Good

Cornelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Steve R on 17 Feb 2024
Thank you for taking the time to evaluate your recent stay with us at the Hilton Garden Inn.We sincerely look forward to your return.

8/10 Good

Yetunde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Steve R on 17 Feb 2024
I would like to thank you for taking the time to appraise us of your recent Stay at the Hilton Garden Inn. We look forward to your next visit.