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Reviews of The Morgan Resort Spa Village

4 out of 5
The Morgan Resort Spa Village
2 Beacon Hill Road, Simpson Bay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 816 out of 1153 reviews" "
Rating 8 - Good. 201 out of 1153 reviews" "
Rating 6 - Okay. 85 out of 1153 reviews" "
Rating 4 - Poor. 22 out of 1153 reviews" "
Rating 2 - Terrible. 29 out of 1153 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terryann

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed at the Morgan Resort for my birthday and it was truly an amazing experience. From the driver Ravi who picked me up at the airport, the young lady who checked me in, the lady who assisted in decorating my room, to the spa staff everyone was very kind and welcoming. I would definitely recommend and stay again, the drinks & food was very tasty. I received a relaxation massage and that was immaculate. 10/10

10/10 Excellent

Leandro, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff.
Stayed 2 nights in Apr 2024

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more choices on menu 7 days same food.
Stayed 7 nights in Apr 2024

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Leandro, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort experience. Friendly staff and good dinning options.
Stayed 2 nights in Apr 2024
Response from MW on 29 Apr 2024
Thank you for your feedback! Looking forward to your next stay with us!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
People were “making love” in the hot tub. The concierge can improve, they were not bad but they were almost indifferent. The hotel is nice and the staff were definitely attentive when we made a request of any kind. I would go again (hopefully no one is “making love” in the hot tub this time.)
Stayed 3 nights in Apr 2024
Response from MW on 28 Apr 2024
Dear Paul. Thank you for your feedback, as we are always striving to enhance our serviced. Also, we will make sure to patrol around that area a bit more often! ;) Looking forward to welcoming you back in the near future!

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and i love the pool. I would visit again.
Stayed 4 nights in Apr 2024
Response from Joseph U. on 28 Apr 2024
Thank you for your words, happy to hear you enjoyed it and waiting to welcome you back to the property.

10/10 Excellent

MARY PATRICIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a couple days before going on a boat trip. Service and overall experience was wonderful! The pool is beautiful & chairs are the best! Look for Winston at the swim up bar! 😁
Stayed 2 nights in Apr 2024
Response from Joseph U. on 28 Apr 2024
Great to hear you enjoyed your time at the resort, have an amazing day.

10/10 Excellent

Gerlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, clean, safe, walking distance to beach/restaurants and friendly staff. Definitely coming back again!
Stayed 4 nights in Apr 2024
Response from Ozzy on 27 Apr 2024
Thank you, your feedback is very important to us.

8/10 Good

Tarah

Liked: Staff & service
Stayed 7 nights in Apr 2024

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall, the resort was decent. The beds was too hard and uncomfortable for my likings. Not enough activities but it was quiet and serene. I dod enjoy the spa and food accommodations.
Stayed 3 nights in Apr 2024
Response from MW on 26 Apr 2024
Thank you for your feedback! We do have activities like yoga, blackjack, ping pong, water aerobics, volleyball and more. Hope to see you again in the future!

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ozzy on 27 Apr 2024
Thank you, your feedback is very important to us

10/10 Excellent

Clevis

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband loved it so beautiful 10/10
Stayed 4 nights in Apr 2024
Response from Joseph U. on 25 Apr 2024
Thank you for your words, glad to know you enjoyed our property

6/10 Okay

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from MW on 26 Apr 2024
Thank you for your rating! Feel free to let us know your feedback as we are always striving to enhance our services!

8/10 Good

BreLonda

Liked: Cleanliness, amenities
The property was beautiful. Close to a lot of things that are walkable. The staff was my less favorite (front desk only). Asked to receive two services, never got them! Unfriendly & not welcoming, especially male staff.
Stayed 3 nights in Apr 2024
Response from MW on 24 Apr 2024
Dear BreLonda, Thank you for your feedback as we are always striving to enhance our services. We are happy to hear that you enjoyed all other aspects of your stay and looking forward to welcoming you back to see the improvements we made!

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. The air conditioning in the room could be better adjusted. Couldn’t get to desired temperature.
Stayed 3 nights in Apr 2024
Response from Front Office on 23 Apr 2024
Thank you for your rating! Your feedback is invaluable to us, as it allows us to identify areas for improvement and ensures that we can better serve our guests in the future.We would love to welcome you back one day!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a beautiful property with spectacular views of the ocean. It is a brief 5 minute walk from Maho Beach (the world famous airplane beach). The staff is friendly and very helpful. We love St. Maarten and we love this resort.
Stayed 9 nights in Apr 2024
Response from Ozz on 26 Apr 2024
Thank you, your feedback is very important to us.

6/10 Okay

Keri

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Adrienne on 23 Apr 2024
We regret to see that we were unable to meet your expectations. Please accept our sincere apologies for any inconvenience you may have had. Feel free reach out to us and provide us with your feedback as we are always striving to enhance our services!

10/10 Excellent

brentnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff was amazing. The location is also a plus because it’s walkable and there’s many good restaurants around.
Stayed 4 nights in Apr 2024
Response from Joseph Ubiera. on 19 Apr 2024
Thank you for your feedback and kind words, glad to know you enjoyed your stay on our property, awaiting to welcome you again on property.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing luxury style resort. Beautiful views, immaculate, easy access to airport and best beaches. Staff were very attentive and welcoming. I didnt want to leave, cant wait to be back
Stayed 3 nights in Apr 2024
Response from Trishelle.R on 19 Apr 2024
Thank you for your rating! We would love to welcome you back one day!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Trishelle.R on 19 Apr 2024
Thank you for your rating! We would love to welcome you back one day!

10/10 Excellent

kenisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool view looking over the ocean that was beautiful 😍 I loved the restaurant SALT had entertainment with the live band every night.
Stayed 3 nights in Apr 2024
Response from MW on 18 Apr 2024
Thank you for your great comments!

10/10 Excellent

Angela Nicole, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from MW on 18 Apr 2024
Thank you for your rating!

10/10 Excellent

Elodie

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Trishelle.R on 15 Apr 2024
Thank you for your rating! We would love to welcome you back one day!

10/10 Excellent

Yasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in St. Maarten. Came for a friend’s birthday. We had an amazing time. The staff is very friendly. House keeping was attentive. Food and drinks on the resort were good and also in surrounding areas. Highly recommend. Will be back very soon!!!!!
Stayed 4 nights in Apr 2024
Response from Joseph U. on 16 Apr 2024
Thank you for your response, glad to know we made your stay memorable, hope to welcome you back on property soon.

8/10 Good

Isis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Quiet
Stayed 3 nights in Apr 2024
Response from Ozz on 13 Apr 2024
Thank you, your feedback is very important to us.

8/10 Good

Tania M

Travelled with group
Liked: Amenities
Disliked: Staff & service
Overall was ok… pool was beautiful. Service of concierge and staff by pool sucked. Waited for drinks and tried to book something through hotel and they couldn’t be bothered to even talk to me . Rooms are clean and views from room are great.
Stayed 4 nights in Apr 2024
Response from MW on 18 Apr 2024
Dear Tania M, thank you for your feedback. Please accept our sincere apologies for any inconvenience you experienced. We appreciate you sharing this as we are always striving to enhance our services. Hoping you will choose us again in the future for a much improved experience you so well deserve!

6/10 Okay

Kreso

Travelled with partner
Front desk staff wasn’t friendly and some guests received a complimentary drink and we did not. The bathroom sink was clogged and shower pressure was poor. The rest of the staff was very friendly.
Stayed 4 nights in Apr 2024
Response from MW on 18 Apr 2024
Dear Kreso, thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced. We like to thank you for bringing this to our attention as we are always striving to enhance our services. Certainly hope you will give us another chance in the future for a great experience you very well deserve!

10/10 Excellent

Freddy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool overlooking the ocean was amazing. Great friendly helpful staff
Stayed 1 night in Apr 2024
Response from Trishelle.R on 12 Apr 2024
Thank you for your rating! We would love to welcome you back one day!

10/10 Excellent

Deyanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All i could say is 10/10!!, Ben, Aliyah , Daniel and all the other staff are AMAZING, they took care of me and my bestfriend very well. Any questions we had about the island or just even the resort or any activities around the area they made sure we had all the information we needed. I highly recommend the Morgan resort when visiting st Maarten !!!
Stayed 4 nights in Apr 2024
Response from MW on 12 Apr 2024
Thank you so much for your rating and kind words!! We will make sure to share with our staff and can't wait to welcome you back one day!

8/10 Good

Lydia

Stayed 4 nights in Apr 2024

10/10 Excellent

Sharisma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from MW on 12 Apr 2024
Thank you for your rating!!

10/10 Excellent

Shana gaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from MW on 12 Apr 2024
Thank you for your rating! Hope to welcome you back in the near future!

10/10 Excellent

Jacques

Stayed 4 nights in Apr 2024
Response from MW on 29 Apr 2024
Thank you for your rating!! Hope to welcoming you back in the near future!

10/10 Excellent

Family

Stayed 5 nights in Apr 2024
Response from MW on 28 Apr 2024
Thank you!

10/10 Excellent

Schalanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ozz on 9 Apr 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Schalanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Ozz on 8 Apr 2024
Thank you, your feedback is very important to us.

2/10 Terrible

James

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water, unable to fix and no concern from anyone in management.
Stayed 1 night in Apr 2024
Response from MW on 10 Apr 2024
Dear Mr. Frame, please accept our sincere apologies. We like to thank you for giving us the opportunity to resolve this for you!

10/10 Excellent

Tashae

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!!
Stayed 3 nights in Apr 2024
Response from Ozz on 7 Apr 2024
Thank you, your feedback is very important to us.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Hotel rooms and property were nice. Service is extremely slow and water and power left often throughout the trip.
Stayed 4 nights in Apr 2024
Response from Joseph U. on 10 Apr 2024
Thank you for your feedback

10/10 Excellent

Aimee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with amazing views and very friendly staff. Very accommodating
Stayed 1 night in Mar 2024
Response from Ozz on 5 Apr 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Christopher, Willemstad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ozz on 5 Apr 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Sonji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has such a gorgeous pool. The location and amenities are great. Will stay again.
Stayed 5 nights in Mar 2024
Response from Front desk on 4 Apr 2024
Thank you for your feedback, looking forward to welcoming you back to our property.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MW on 10 Apr 2024
Thank you for your rating!

6/10 Okay

Jahmorla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What stood out to me the most was the service I received from Joseph at the front desk. Joseph if you should ever read this, you are a gem. You made our three night stay ran as smooth as you could and you went above and beyond to ensure my family and I had a great stay and for that I say thank you. My dislikes were, no much options to choose from for meals, there aren’t any microwaves or kitchen areas in the rooms so everything you need has to be ordered from their restaurant causing you to spend excess. Wasn’t an issue for me but I’d you are seeking a quiet space here isn’t for you because it’s close to the airport and you’ll hear the airplanes coming and going throughout the day. Overall it was a good experience. I did enjoyed the view and the kid’s friendly pool.
Stayed 3 nights in Mar 2024
Response from MW on 4 Apr 2024
Thank you for your feedback! Joseph has been commended and we definitely hope to welcome you back in the future!

10/10 Excellent

Verdine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is located in the center of the popular tourist attractions. They have great service and staff are helpful. Beautiful views.
Stayed 2 nights in Mar 2024
Response from candice cancino, general manager on 2 Apr 2024
thank you!

8/10 Good

Comfort

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 5 nights in Feb 2024
Response from Trishelle.R on 2 Apr 2024
Thank you for your rating! We would love to welcome you back one day!

10/10 Excellent

Elaine

Stayed 5 nights in Mar 2024
Response from Aaron on 21 Apr 2024
Thank you for staying with us !

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Morgan is a beautiful and clean resort. Staff is excellent, especially the valets. I wish there were hooks in the bathroom. There was nowhere to hang towels. Would have also liked robes. Other than those two minor issues, we loved it!
Stayed 7 nights in Mar 2024
Response from Ozz on 1 Apr 2024
Thank you, your feedback is very important to us.

8/10 Good

william p

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey beautiful hotel great restaurant all the food was great. For some reason you were not able to charge everything to your room you needed to have your credit card with you even at the pool, which was a major inconvenience
Stayed 7 nights in Mar 2024
Response from Ozzy on 1 Apr 2024
Thank you, your feedback is very important to us.