4/10 Poor
John, Spokane
Travelled with partner
25 Apr 2024
All staff we encountered were very rude. We were told they had no rooms even though we had made a reservation. They told me to cancel it even though a refund would not be available.
Staff then said they did have rooms but they were being saved for “other arriving guests”. We had just arrived on a different flight and had an overnight layover. After going back and forth for 20 minutes and showing them our confirmed booking, they reluctantly took us to a clean room.
The room also had no hot water in the sink or shower.
John
Stayed 1 night in Apr 2024