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Reviews of Econo Lodge Sioux Falls Empire Mall

2 out of 5
Econo Lodge Sioux Falls Empire Mall
3500 Gateway Boulevard, Sioux Falls, SD

Reviews

7.0

Good

Rating 10 - Excellent. 128 out of 442 reviews" "
Rating 8 - Good. 109 out of 442 reviews" "
Rating 6 - Okay. 90 out of 442 reviews" "
Rating 4 - Poor. 54 out of 442 reviews" "
Rating 2 - Terrible. 61 out of 442 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Economy hotel, no thrills, but it's nice
Staff was really nice. Rooms are spacious. Good value and convenient to many stores/restaurants, etc. Rooms for clean.
Stayed 1 night in Oct 2022

2/10 Terrible

Aaron

Stayed 1 night in Sep 2022

4/10 Poor

Haley

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Ingee

Liked: Staff & service
Disliked: Cleanliness
The staff and room were nice, but the tub was partially filled with dirty water. And there was a piece of cardboard between the fitted sheet and mattress of my bed.
Stayed 1 night in Sep 2022

2/10 Terrible

Gayleen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean room
Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Kristi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Did not like all the mold on bathroom ceiling and ceiling coming apart. Food left in microwave that was VERY moldy. Just a horrble experience. Do have photos if neccesary.
Stayed 1 night in Sep 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2022

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Helena

Stayed 1 night in Sep 2022

4/10 Poor

HEATHER

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly. We were on the 2nd floor and with no elevator and steps were pretty steep.
Stayed 1 night in Aug 2022

2/10 Terrible

Rosemary

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower handle holder broken so had to drape cord around handle on side of wall because if I turned off shower to use soap it would take time to warm the water. Weak toilet flush would not dispose of immediately and could not flush again but toilet tank did not refill until after a few minutes. Would have to go back and flush again. Filthy way to dispose of waste products. Definitely will not stay at this facility again or any other econo lodges elsewhere. I have stayed at serveral hotels and by far this is the worst. Now understand why the rates are so low because that is the only thing that brings the customers to that site. Would rather pay more in the future. This was the first time that I have stayed and an econo lodge.
Stayed 1 night in Sep 2022

2/10 Terrible

Maria jose

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2022

6/10 Okay

Joan Susie

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The floors in our room were filthy dirty. The breakfast ran out of food at 8:30. No one to restock. When some one did come 9am she took out garbage. Coffee was out too. People poured cereal only to discover no milk. No one found at front desk. At least 15 to people left without food. Very sad for one family. Kids all had sad faces
Stayed 1 night in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very helpful and treated me a person and not a thing
Stayed 1 night in Sep 2022

2/10 Terrible

Roger

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillow case had hair on it and it looked dirty. The hallways smelled like marijuana. The bedding looked dirty.
Stayed 1 night in Aug 2022

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Not clean
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Below average
It served as a place to get a few hours of sleep before continuing on our journey! Smelled of smoke, floors were dirty and sticky in our room. Didn’t shower because it looked dirty.
Stayed 1 night in Aug 2022

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
It would have been alot better if our room was actually clean...it stunk horrible like someone pissed all over the room...our supposed clean towels had stains everywhere and our bedding looked like it was never washed...the smell alone was bad enough to wanna go find a new hotel...and had they not told us we wouldnt get a refund we most def would have done that....in all the hotels ive stayed in this was by far the worst
Stayed 1 night in Aug 2022

2/10 Terrible

Aaron

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, public hair all over bathroom, fridge full of previous person's food, mold, stains on the sheets...I could go on. I left photos with the front desk when I checked out. She stated managers would follow up with us. That never happened.
Stayed 1 night in Aug 2022

8/10 Good

Sinthia

Travelled with family, Travelled with pets
Liked: Staff & service
Even though this May not be a five star hotel the staff are excellent and do their very best to make you a comfortable as they can. There were only minor inconveniences that aren’t even worth mentioning. I would stay there again.
Stayed 1 night in Aug 2022

4/10 Poor

Kaitlin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Adrienne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience! Not worth $180!!!!!
Even though this is a 2 star hotel, our room was absolutely disgusting. We arrived around 9:30pm after 12 hours of driving. At first, I didn't believe anyone was at the front desk and stood there waiting for someone to show up for about 10 minutes. Finally,a front desk attendant who was hidden in the office behind the front desk emerged. After checking into our room, we went and grabbed some food and were looking forward to taking showers and going to bed. We realized that there was ONE towel in the room and my husband had to go to the front desk to get more. After looking at the shower, none of us used it. It didn't look like it had been cleaned in quite a while. It actually looked like someone had urinated in it and it was left that way. On his way to bed, my husband noticed his socks were wet. We assumed, some water got on the floor when we brushed our teeth. When we got up the next morning after getting almost ZERO sleep due to the ridiculous amount of noise that was allowed, we realized that the pipe to the sink had leaked all over the floor in front of the sink. It also leaked through the wall separating the sink from the bedroom and my husband's duffel bag with ALL of his clothes in it that was on the floor next to the bed got completely soaked. As my family packed up, I went to speak to the front desk attendant about our experience. She took my info, needless to say I haven't heard from the manager. This room cost almost $180. RIDICULOUS!
Stayed 1 night in Aug 2022

4/10 Poor

Mickel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was supposed to get 2 beds and all they had was 1 queen size. While taking a shower, the water did not drain properly and came up to my ankles.
Stayed 1 night in Aug 2022

6/10 Okay

Niome

Stayed 1 night in Aug 2022

4/10 Poor

Colette

Travelled with family
Disliked: Staff & service, property conditions & facilities
It angered me that I could not contact the front desk to report noisy gathering outside my room late at night.
Stayed 1 night in Aug 2022

8/10 Good

carlos

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
the bathroom floor is dirty
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
Room was not clean. -floors were not swept and dirty with garbage from the people before -bedding wasn’t changed -shower had a leak and ran all night -toilet wouldn’t flush properly, at all. -breakfast was GOOD though.
Stayed 1 night in Aug 2022

4/10 Poor

bryan, louisburg

Travelled with family
Disliked: Staff & service
overall, not what it appeared on the website - biggest complaint. we tried to have the clerk let us put the charge on a non-business credit card - she would not let us credit my business card and charge our debit card. a very simple request. plus - she was rude about it and tossed my card back at me after she said no. not cool
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Floor in our room was very dirty and tacky…could’ve used a good scrubbing. Our socks and feet were black after walking around for a while. Staff was very friendly and tried to be accommodating. Front desk said they were short staffed. Breakfast was very good.
Stayed 1 night in Aug 2022

6/10 Okay

Taylor

Stayed 1 night in Aug 2022

8/10 Good

James b

Stayed 1 night in Aug 2022

4/10 Poor

Deeksha

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room needed some minor repairs. Floor tile chiped. Light fixure not working by bed Other tenants party at 2am.
Stayed 1 night in Aug 2022

6/10 Okay

Timothy

It was okay.
Stayed 1 night in Aug 2022

10/10 Excellent

Barry

Stayed 1 night in Aug 2022

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Moldy
Stayed 1 night in Aug 2022

10/10 Excellent

Salena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Ruth

Stayed 1 night in Jul 2022

4/10 Poor

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in room. Extremely high water pressure. Electrical plugins/boxes unsafe coming off of walls. Felt dirty. Front desk staff unprofessional. Poorly ran establishment.
Stayed 1 night in Jul 2022

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Maria, Eagan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a quick stop during our travels… I’d love to go back.
Stayed 1 night in Jun 2022

2/10 Terrible

Annette

Stayed 1 night in Jul 2022

6/10 Okay

Dennis

Disliked: Property conditions & facilities
Dated motel. Adequate, but not great.
Stayed 1 night in Jul 2022

10/10 Excellent

Shabtai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality
Clen and freindly.
Stayed 1 night in Jul 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Nice place at a reasonable price.
Stayed 1 night in Jul 2022