Smiley Hotels

"Very clean hotel and room, I pretty much only slept there but it was pleasant"

"This place looks NOTHING like the pictures. It's very run down and looks like low income people are living here full time. When we arrived there was no one at the front desk and the door was locked. A small, aggressive dog was locked in the front office and was barking like crazy. Called number on the door several times for service and was unable to reach anyone. Eventually an employee walked up to the front and asked if we were here to check in, to which I replied "yes" and then she informs us there are no rooms available due to a "plumbing" issue. We booked this room months in advance to attend an event in town which is 100% non-refundable for any reason. She acted as if she had zero care in the world and dismissed us. We drove over 3 hours to be turned away incredibly frustrated, hurt and disappointed. Very bad look for Cannon Inn and the town of Gonzales, TX"

"Great property "

"It’s a lovely boutique hotel that has historic origins but has been fitted out very nicely now as a hotel. The attached Italian restaurant is excellent - we had two meals there and thoroughly enjoyed each. There is no staff to deal with - a lady came from the restaurant to let us our room key and we never saw anyone then. Lots of history in the area - 20 minutes to Shiner and the Spoetzel brewery for the tours there. 10 minutes from the Ottine Mineral Springs Spa. We’ve recommended it to friends travelling soon to the area."

"I asked for a room and they gave me whatever they wanted and no option of refund. It’s like they are poor and they really need the money. "

"Fresh and people very friendly"

"Ac didn’t work, the room looked like it hadn’t been cleaned in a while!! No tv unless you paid for Netflix. The room had NO trashcan anywhere!"

"The staff was friendly and the place was quiet. However, the hotel, the Halls, the stairs, the rooms, the kitchen were filthy. When I checked in on Thursday my room smelled a little funny, but not too bad. Friday morning I killed a cockroach in the bathroom. Oh well, you know things happen. By Saturday and Sunday I had killed five cockroaches in my room. When I went down for breakfast on Sunday morning I saw cockroaches on the walls of the dining room. I can't believe that this got an eight rating. I won't be staying here again, I just hope I'm not taking any critters home with me! I hope Expedia updates their rating on this hotel and puts it at about a 5 or less. I'm serious this place was filthy. Why did I stay? Because I didn't have a lot of choices in this little town."

"This place was so clean and cool. The staff was very welcoming, and conducted in a professional manner. I well be staying there again."