Smiths Gully Hotels

"Easy communication, gave me an upgraded room, worth the price. "

"Room was clean and tidy - every member of staff was happy and must helpful at all times- customer service was outstanding- I will always return when visiting Melbourne. "

"Clean friendly staff"

"The food was really very good and the staff were lovely. "

"We had a great stay here. The staff were excellent and so helpful. The location was great. Right next to a huge shopping centre and next to the station so really easy to get in to Central Melbourne and all surrounding areas. Would definitely stay again. "

"Staff were friendly,"

"Hotel is heritage listed building and is exquisitely decorated with antiques and decor true to its era. We were looking for a place to stay for a family celebration, where we could have dinner and stay the night without travelling anywhere and booked elenors restaurant as well as 4 rooms. Two weeks before our stay they closed the restaurant and cancelled our booking, which meant we had to drive to a nearby restaurant for dinner. It was disappointing and no real reason was given. It took 2 phone calls (via AI answering service) to find out any information. We found the whole hotel is very light on for staff, the pool is in total disrepair which lead us to believe there are budget issues and cost cutting. The rooms are very large and lovely but the air-conditioning is not fit for purpose. We slept with the balcony doors open at night to cool the room down and it was below 30.degrees during the day. Overall it's a lovely historic property but in need of some TLC and additional real life (not AI) staff."

"Great staff and hotel. "

"Clean Rooms and Very good Staffs "