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Reviews of Maria Luisa by INTROVERT HOTELS

3 out of 5
Maria Luisa by INTROVERT HOTELS
29 bul. Knyaginya Maria Luiza, Sofia, Sofia City Province

Reviews

9.6

Exceptional

Rating 10 - Excellent. 41 out of 51 reviews" "
Rating 8 - Good. 9 out of 51 reviews" "
Rating 6 - Okay. 1 out of 51 reviews" "
Rating 4 - Poor. 0 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Troy

Liked: Cleanliness, property conditions & facilities
The keypad for the door codes is very sensitive. I had to retype the code several times before the door would open. The WiFi is very spotty. My connection would stop during work meetings. Otherwise the hotel is OK. Very convenient and walkable to all the major tourist sites.
Stayed 3 nights in May 2024
Response from MN on 21 May 2024
Dear Troy,Thank you for staying with us and sharing your impressions. We are in a process of changing our access system, so the door code issues will be resolved quite soon. Thank you for pointing out the issue with the internet, we will check it.We are glad you enjoyed our location and would be pleased to welcome you again soon!Kind regards,Martin

8/10 Good

Kiril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place, easy access to all the city by public transport, clean and quiet!
Stayed 1 night in May 2024
Response from MN on 15 May 2024
Dear Kiril,Thank you for appreciating our location and cleanliness, we would be glad to welcome you again soon!Kind regards,MartinGuest Experience Manager

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms in the Sofia city centre. This is a small hotel well designed, big rooms and friendly staff. The only suggestion I have is that the rooms are a little dark.
Stayed 3 nights in Apr 2024
Response from MN on 28 Apr 2024
Dear Juan,Thank you for choosing Introvert Maria Luisa for your recent stay in Sofia and sharing your recommendation! We will take it into consideration when we plan re-design of the property or should we work on new hotels!Kind regards,MartinGuest Experience Manager

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay. We had a rental and parking is tricky if you don't live there. Front desk went out of his way to help us and that definitely eased our stress with the parking situation. Room was clean, bed was super comfy and water pressure was good too! A great stay all around!!
Stayed 1 night in Apr 2024
Response from MN on 3 May 2024
Dear Jessie,Thank you for appreciating our team's efforts and hospitality, it a great reward to read a review like yours.We are glad you enjoyed your stay and hope to welcome you again at the Introvert Maria Luisa Hotel. Kind regards,MartinGuest Experience Manager

10/10 Excellent

Esma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it everything in the hotel
Stayed 4 nights in Apr 2024
Response from MN on 12 Apr 2024
Dear Esma,We are glad you enjoyed your stay and hope to welcome you again!Yours, MartinGuest Experience Manager

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel centrally located, the playstation and free drinks were a hit with my teenagers.
Stayed 1 night in Apr 2024
Response from MN on 12 Apr 2024
Dear Ian,Thank you for staying with us, we are glad our offer appealed to your children and we hope to welcome you again!

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Single traveler, was in a very central part of town, had a very large useful desk and excellent internet. Not fancy but clean and utilitarian Worked great for my trip
Stayed 2 nights in Mar 2024
Response from MN on 12 Apr 2024
Dear Paul,Thank you for reviewing your stay with us and we are glad to see we met your expectations, but next time we will try to exceed them.Kind regards,MartinGuest Experience Manager

10/10 Excellent

Mariyana, Val Caron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and pleasant place.
Stayed 1 night in Mar 2024
Response from MN on 9 Mar 2024
Thank you for appreciating our services, dear Mariyana!Kind regards,MartinGuest Experience Manager

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was fantastic. I even got a message from the staff checking on me when my flight got in late. The decor was funky and novel. The room was really clean. The location is super central. The codes make the hotel feel safe. One issue I had was with the flooring in the bathroom - this needs retile-ing ideally. There was also a hole near the extractor fan in the bathroom. Additionally, a kettle and tea etc in the room would have been nice rather than having to go to the lobby.
Stayed 2 nights in Feb 2024
Response from MN on 15 Feb 2024
Dear Scott, Thank you for being our guest and sharing your impressions and recommendations! I am glad to see you enjoyed our services and location. As for the tea kettles, I am afraid we had a different concept in mind initially, but we will have in mind your recommendation.Kind regards,MartinGuest Experience Manager

10/10 Excellent

Allen, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MN on 12 Feb 2024
Thank you, dear Allen!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff and a good location
Good location, close to main sights and easy to reach. The receptionists were all professional and helpful. I booked a economy room but got a free upgrade to a nicer room. The room and bathroom were very clean. Comfortable bed. Eco friendly shampoo dispensers. Never seen before at such a hotel but they provide free (non alcoholic) drinks at the reception area. (Soft drinks, water, hot drinks) There's a small roof terrace and a simple fitness room. Would definitely come back to this hotel.
Stayed 1 night in Feb 2024
Response from MN on 10 Feb 2024
Dear Brent, Thank you for being our guest and sharing your detailed review! We are all very glad to see you enjoyed your stay and appreciated all the details including our eco-friendly amenities, complimentary drinks and last, but not least - our team! We would all be glad to welcome you again as a returning visitor!Kind regards,Martin Guest Experience Manager

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MN on 15 Jan 2024
Thank you, dear Annette!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was amazing and we would definitely stay again.
Stayed 1 night in Dec 2023
Response from MN on 26 Dec 2023
Dear Donald,Thank you for appreciating our hospitality and we hope to welcome you again really soon!Kind regards,Martin Guest Experience Manager

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from MN on 5 Dec 2023
Thank you, dear Brenda!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at reception were lovely and showed understanding of an old fellow who struggled with modern techkowlogy
Stayed 3 nights in Nov 2023
Response from MN on 30 Nov 2023
Dear John,Thank you for the kind appreciation of our services!Kind regards,MartinGuest Experience Manager

10/10 Excellent

Samuil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Very clean rooms and friendly staff
Stayed 1 night in Nov 2023
Response from MN on 6 Nov 2023
Thank you for appreciating our services, dear Samuil!We hope to welcome you again soon!Kind regards,MartinGuest Experience Manager

10/10 Excellent

Estephany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect play to stay during my visit with my toddler. Hotel staff is awesome! Hotel has an elevator, easy access to Metro, busses and taxis. Center location for most of Bulgaria’s main attractions. Free coffee, tea & soft drinks. Convenient walk to MANY restaurants & places to explore including a mosque across the street and a museum. Nightlife not far either & hotel was great with helping us book tours. They accommodated a late check out(it was available during our stay) and this let us sleep in. Lockers were super helpful because we were able to leave our bags there while we explored a little more before heading to the airport. Airport by taxy is only about 10-15 euro (25/30 min drive) This hotel was perfect for us! Great rates great service No complaints! Rooms are clean & spacious. Thank you staff for making our 4 day stay with you awesome. Oh and for always responding to me via what’s app, you’re all so helpful & great.
Stayed 4 nights in Oct 2023
Response from MN on 29 Oct 2023
Dear Estephany,On behalf of the entire team, thank you for the wonderful feedback and the kind appreciation of our services! We are very glad to see you enjoyed all aspects of our product and felt taken care of! We hope to welcome you again soon!Kind regards,Martin Guest Experience Manager

10/10 Excellent

Tanya

Stayed 3 nights in Oct 2023
Response from MN on 29 Oct 2023
Thank you, dear Tanya!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and modern. The staff were very friendly and helpful and gave helpful travel and tourism advice.
Stayed 1 night in Oct 2023
Response from MN on 26 Oct 2023
Dear Henry,Thank you for the kind words of appreciation, we are very glad to see you enjoyed our services!Kind regards,MartinGuest Experience Manager

10/10 Excellent

Thamakrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Great location. Staffs are nice and friendly. Nice place to stay.
Stayed 2 nights in Sep 2023
Response from MN on 9 Oct 2023
Thank you for staying with us and sharing your positive reviews, dear Thamakrit!We hope to welcome you again soon!Yours sincerely,Martin Guest Experience Manager

10/10 Excellent

Galen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff! Good coffee!
Stayed 7 nights in Sep 2023
Response from Martin on 28 Sept 2023
Dear Galen,Thank you for appreciating our services and coffee!Kind regards,MartinGuest Experience Manager

6/10 Okay

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Introvert and attentive
We chose this hotel due to its proximity to the bus hub and central Sofia. It was mid range which we expected. The front desk was always very helpful. This is a nice functional hotel.it is a short walk to the main Sofia street.
Stayed 2 nights in Sep 2023
Response from Martin on 28 Sept 2023
Dear Trevor,Thank you for staying with us and sharing your feedback. We are glad to see you enjoyed your stay and hope to welcome you again.Kind regards,MartinGuest Experience Manager

10/10 Excellent

Abbas Abdul Hussein, København n

Liked: Cleanliness, staff & service, property conditions & facilities
Alt var perfekt
Stayed 5 nights in Apr 2024
Response from MN on 24 Apr 2024
Dear Mr. Hussein,Thank you for the wonderful feedback, we are honoured to see you enjoyed your stay and look forward to welcome you again!Kind regards,MartinGuest Experience Manager

8/10 Good

Rika

Liked: Cleanliness
Stayed 8 nights in Apr 2024
Response from MN on 12 Apr 2024
Thank you, dear Rika!

10/10 Excellent

Julie

Liked: Staff & service, amenities, property conditions & facilities
Lovely and cool designed rooms. Free soft drinks and coffee :)
Stayed 2 nights in Mar 2024
Response from MN on 13 Mar 2024
Dear Julie,Thank you for the kind review and for praising our interior and free drinks. You are welcome anytime again as a repeat guest.Kind regards,MartinGuest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MN on 10 Feb 2024
Thank you, dear Anonymous guest!

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bäst för digitala resenärer
Centralt och väldigt digital, samt suveränt hjälpsam personal
Stayed 2 nights in Feb 2024
Response from MN on 5 Feb 2024
Dear Joaquin,Thank you for appreciating our services and concept, we are glad to see you enjoyed your stay and hope we will welcome you again soon!Yours sincerely,MartinGuest Experience Manager

10/10 Excellent

CHIAWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MN on 5 Feb 2024
Dear CHIAWEI,Thank you for staying with us and sharing your appreciation! We hope to welcome you again soon!Kind regards,MartinGuest Experience Manager

10/10 Excellent

Hüseyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oda çok temizliği mükemmelsi, konumu Sofia’da eşsiz bir yerdeydi. Ayrıca kahve ikramları ve luggage store olması süperdi.
Stayed 1 night in Jan 2024
Response from MN on 30 Jan 2024
Dear Hüseyin, Thank you for sharing your feedback and appreciating our location and services! We are very glad to see you enjoyed your stay and would be glad to host you again soon!Yours sincerely,MartinGuest Experience Manager

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel eccellente al centro di Sofia
Hotel molto accogliente, centrale, vicino alla metro. I principali monumenti sono raggiungibili a piedi. Staff cordiale, bevande e caffè sempre disponibili gratis. Veramente eccezionale.
Stayed 3 nights in Jan 2024
Response from MN on 1 Feb 2024
Dear Pasquale, Thank you for being our guest and sharing your positive impressions! It is a reward to see you enjoyed our services and location and we hope to welcome you again!Yours sincerely,MartinGuest Experience Manager

10/10 Excellent

NURDAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciated!
The place was very good decorated, modernistic old apartment. The staff was friendly, easy to communicate. Room is comfy. You can find free coffee stop downstairs. It is very easy to walk into city, cathedrals and museums from the hotel - like 15 mins. Also if you have car, you will find parking places on the paralel streets easily after working hours. The hotel and around were safe enough. My sister and I are appreciated!
Stayed 1 night in Jan 2024
Response from MN on 28 Jan 2024
Dear Nurdan,It was a pleasure having you as a guest and seeing you enjoyed our services and location!Kind regards,MartinGuest Experience Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Bell hotel in zona centrale vicino alla fermata serdika ottimo il servizio clienti
Stayed 1 night in Jan 2024
Response from MN on 15 Jan 2024
Dear Andrea,Thank you for the wonderful review, appreciating our services and location! We hope to welcome you again soon!Kind regards,Martin Guest Experience Manager

10/10 Excellent

Shunsuke

Liked: Cleanliness, staff & service, property conditions & facilities
鍵が番号入力なので、治安良し。ソフトドリンク飲み放題なので水を買う必要なし。スタッフもフレンドリー。冷蔵庫あり。すぐそばにスーパーがあるが、レストランはあまりない。
Stayed 2 nights in Dec 2023
Response from MN on 26 Dec 2023
Dear Shunsuke,Thank you for staying with us and sharing your detailed feedback! Our hotel is in a central location, so there are actually lots of different restaurants nearby, our hosts could recommend you some next time!Kind regards,MartinGuest Experience Manager

10/10 Excellent

Meltem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Sofia Hotel
Sincerity, interest, smiling face, helpful employees, a hotel in the center. They gave me more than I asked for. I always want to come. perfect and more. You can choose without hesitation. I would like to thank each and every employee individually. smart hotel and friendly employees. You are amazing. thank you again and again
Stayed 2 nights in Dec 2023
Response from MN on 17 Dec 2023
Dear Meltem,On behalf of our entire team - it was a pleasure to be your host and thank you for the appreciation of our services! You are always welcome as a very special guest!Kind regards,Martin NedGuest Experience Manager

8/10 Good

mete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from MN on 16 Nov 2023
Dear Mete,Thank you for being our guest and sharing your review!