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Reviews of Hotel Britannia

3 out of 5
Hotel Britannia
Via Capo, 72, Sorrento, NA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 100 out of 174 reviews" "
Rating 8 - Good. 58 out of 174 reviews" "
Rating 6 - Okay. 12 out of 174 reviews" "
Rating 4 - Poor. 3 out of 174 reviews" "
Rating 2 - Terrible. 1 out of 174 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Randy, East Rockaway

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice boutique family run Hotel, the hotel was clean and the staff was very friendly! Rooms are large and traditional to the area, views of the city and ocean are insanely good! There is a Rooftop deck with a Hot Tub and a patio which we took tons of pictures. The hotel is walkable to the city, but there is also a bus that stops in front!!! Family of 5 would definitely recommend!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Rhys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Britannia. The hotel was very clean and had everything we needed and more. The staff were excellent. If we had any questions about the area and where to go, they were happy to help and provide recommendations. They made our stay comfortable! The location was great as well as the hotel was directly in front of a bus stop to get to the town centre of Sorrento. There were no complaints. Would certainly stay here again if we were to come back to Sorrento!
Stayed 5 nights in Apr 2024

10/10 Excellent

brianna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience during our stay at hotel Britannia. The staff was always pleasant and helpful they went out of their way to ensure we enjoyed our stay truly memorable experience. We traveled with our 8 month old baby Enzo received so much love from the staff. The hotel was clean, breakfast was delicious and the views from the hotel are truly incredible! Especially from the terrace. They assisted with booking tours and great restaurant recommendations! You must stay at this hotel if you visit Sorrento! You will not regret it! Our special gratitude to Giuseppe and his dad they truly made our trip to Sorrento unforgettable!
Stayed 3 nights in Apr 2024

8/10 Good

Annette

Liked: Staff & service, amenities, property conditions & facilities
All members of the staff were fantastic, very clean and tidy, good breakfast. Only downside were very very thin towels…
Stayed 4 nights in Apr 2024

10/10 Excellent

Aly

Liked: Staff & service, property conditions & facilities
The front desk staff is amazing. So pleasant and smiling. I would recommend staying here. It’s 20 minute walk to downtown but I never got sick of it bc the view was incredible.
Stayed 6 nights in Oct 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for our short stay. They have a wonderful breakfast. Staff was amazing and so helpful. Short walk to the center. Would definitely stay here again.
Stayed 4 nights in Aug 2023

10/10 Excellent

G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly and helpful. Recommended great swimming grotto. Bus stop is convenient located in front of hotel, although we were able walk into town center for dinner. (Road is busy) Serves a great Buffett breakfast. The rooftop terrace views and hot tub is a perfect place to relax.
Stayed 2 nights in Oct 2023

4/10 Poor

leila

Disliked: Staff & service, property conditions & facilities
You can hear other rooms even moving in their room. No fan in the washroom!! Washroom window open which makes night sleep hard because of the noise. There was no new toilet paper in the room when we got there!! After room service they did not add a new toilet paper or shampoo Towels quality awful Breakfast was descent No sidewalk around the hotel so not a safe commute to the city center You can find better places for the price
Stayed 2 nights in Aug 2023

8/10 Good

Gayle

Travelled with family
Liked: Amenities
The Hotel Brittania was just what we needed for our stay near Sorrento. It was conveniently located on a bus route (city center of Sorrento is about 1.5 miles away), and there is an excellent restaurant within easy walking distance of the hotel. The front desk staff was exemplary! Great bar service, and a nice terrace where you can enjoy your drinks. The rooms are a bit basic but the bathroom was fine and the beds were comfortable.
Stayed 3 nights in Aug 2023

8/10 Good

Prit

Travelled with family
Nice basic hotel but staff were great. The only downside was NO SWIMMING POOL only a jacuzzi. Taxi fares were an absolute JOKE to no fault of the hotel ( VERY VERY EXPENSIVE!!!!!!!!! )
Stayed 3 nights in Aug 2023

10/10 Excellent

Atara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Staff was incredibly helpful. While it was no frills everything was clean and neat.
Stayed 2 nights in Aug 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area and proximity to all main attraction.
Stayed 3 nights in Jul 2023

10/10 Excellent

Tayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Victoria

Stayed 4 nights in May 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Jun 2023

10/10 Excellent

Gerry

Stayed 2 nights in May 2023

10/10 Excellent

ALLAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel based on other reviews, the building is situated on the hill about 10-15mins walk from Sorrento town, Stefano and the crew are most accomodating and very friendly and will even help arrange trips to Amalfi, Positano and Capri. On top of the hotel are sunbeds and a jacuzzi and great view of Vesuvius. The free breakfast buffet was great. In the evenings it is nice to sit in the lemon garden by the bar. Overall this hotel is superb value and should I return Sorrento I would defininately stay here again :-)

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice on all shift Nice breakfast
Stayed 2 nights in May 2023

10/10 Excellent

ian

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lovely hotel about a mile from centre of sorrento. Clean and well kept. Staff very helpful. Bus stop right outside hotel. If walking from the hotel there is no path close by. You have to walk on the road for a short distance on a busy road. Continental breakfast is good. No kettles in rooms for making hot drinks
Stayed 4 nights in May 2023

6/10 Okay

mengyin

Travelled with group
Liked: Staff & service
The public transportation is very poor. There is no restaurant near by. No sideways to walk in a very busy st. It is dangerous to walk.
Stayed 3 nights in May 2023

10/10 Excellent

Jeri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great to work with. Very friendly and helpful. The breakfast every morning was fresh and so flavorful. Rooms were clean and views were great.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic hotel, very clean, very very helpful staff, the man that runs the hotel is so helpful when you are trying to organise your day. Breakfast is fantastic. The hot tub on the terrace whilst looking at Mt Vesuvius is the icing on the cake. Would come back in a heartbeat
Stayed 3 nights in Apr 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service
Very nice folks. Very clean and only a 10 min walk to main square area with shopping & restaurants. Would recommend to all family & friends
Stayed 5 nights in Sep 2022

10/10 Excellent

Jen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Friendly and helpful. Terrace had a beautiful view and it's in easy walking distance to the town centre.
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Probably the nicest staff & customer service I’ve ever experienced. They were so kind & always giving recommendations for good food or things to do and I could tell they genuinely cared and wanted us to have a good time. The walk up and down was a bit worrisome at times because there’s a portion without a sidewalk and cars will go flying down the roads.
Stayed 3 nights in Aug 2022

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice amenities, friendly and helpful staff. Great place to stay!
Stayed 2 nights in Aug 2022

8/10 Good

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and welcoming. The property is very clean. Breakfast was good. Very convenient location with a bus stop just in front of the hotel. 10 min walk to Sorrento although risky with a portion of the way with no sidewalk.
Stayed 3 nights in Aug 2022

10/10 Excellent

Antonio

Stayed 4 nights in Jul 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Shannon R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. Breakfast was very good and filling. Room was very basic but had a beautiful sea view and of Mt Vesuvius. We took a bus from the train station to the hotel. It's on a busy road and you must let the driver know where to stop as there are not regular bus stops. The pink building on the left is easy to spot. The hotel assisted us in booking a professional boat trip to Amalfi and Positano that turned out really nice, 55 euros each. We much preferred this over the road or public ferries to Amalfi. The captain was personable and gave a great tour and we had plenty of time in each town.
Stayed 2 nights in Aug 2022

10/10 Excellent

Bisrat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent. Liked the outdoor space and including our balcony. Beautiful view. Did not like that we had to ask for an iron. The bus stop is right at the hotel. There is no sidewalk so walking to and from a nearby restaurant felt unsafe. The jacuzzi closes way too early so we were never able to use it.
Stayed 5 nights in Jul 2022

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very appreciative of our stay at Hotel Britannia. After being stranded in a city 60 K from Sorrento Britannia staff found a cab who would pick us up and deliver us to the hotel.
Stayed 3 nights in Jul 2022

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the hotel is unmatched. Truly amazing employees that are helpful and knowledgeable about the area. Giuseppe in particular was very very kind. I loved my stay at Britannia in Sorrento and feel quite grateful for my experience.
Stayed 3 nights in Jul 2022

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Very clean and staff was friendly and helpful.
Stayed 2 nights in Jul 2022

10/10 Excellent

Tomas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful!! Breakfast was great. Front desk helped me plan excursions and trips in the short time I was staying there. They were very insightful. Can’t really think of any reasons not to stay here! Will definitely stay here again when I come back to Sorrento.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner and staff very helpfull and hotel very clean would stay again
Stayed 8 nights in May 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from check-in to check-out. The location was great. Only a fifteen-minute walk into Sorrento for great restaurants and shopping. Stefano and Giuseppe were very nice and helpful. I highly recommend anyone to stay here!
Stayed 2 nights in May 2022

10/10 Excellent

Lisa, elgin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was truly exceptional. (I have never written a review and travel frequently but Stefano and company were so amazing I felt morally obligated).
Stayed 2 nights in Jul 2021
Response from stefano on 18 Aug 2021
Wow ! what a review !!! Thanks a lot for your kind words... Hope to see you in the future Kind regards Stefano

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff are very friendly and helpful. Hotel was clean and neat. May have to give attention to the condition of showers.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service arranging dinner out and trip to Capri. Great sundeck and breakfast!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the staff was outstanding. Room was large and clean. Transportation to and from was easy. Nearby restaurants. No view. Bed was too hard.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This hotel is fabulous. It is a quaint hotel with excellent staff and service. Our room had a beautiful view of the sea. It is a perfect location and is walking distance to downtown where there are many shops and restaurants. They arrange and offer tours including ones to Capri and Amalfi Coast by boat where a van picks you up and returns you to the hotel. Would definitely recommend this hotel.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Smadar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best value for your money
This Hotel feels like home. the hospitality and service is more than you can expect. the hotel condition is excellent and the location is the best. all our requests and needs were full filled in the most pleasant way. we received some very good recommendations which made our trip so wonderful. we will surely come back and we already recommended to our friends and family:)
Stayed 5 nights in Sep 2019

10/10 Excellent

SANJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and stay
Amazing location, good room size and comfy beds. Brekkie was good enough, boiled eggs, toast, cereal etc The bus stop is right outside the hotel but to be honest, it’s only a 15min walk into Sorrento so no need to take the bus. Highly recommend it
Stayed 3 nights in Sep 2019