Sotuélamos Holidays

Breakfast is very good but it starts rather late, at 7 AM.

Very clean and great breakfast

I am an ambulatory wheelchair user and the hotel responded to my queries before the stay in a timely manner. We had a classic suite - it was very nice to have a proper sofa in the room and the bed was very comfortable. We didn't use the mini-kitchen facilities in the room as we ate breakfast on the terrace each morning but useful if you don't fancy going out. Breakfast was very tasty - each morning there was a bowl of pastries, juice, yogurt and fruit and then we chose from a menu - can thoroughly recommend the scrambled egg. Our days were made even brighter by Avril - a lovely cheerful, helpful waitress, who by the end of the week was anticipating our requests before we even made them. The pool is really just a little bigger than a hot tub, with jacuzzi bubbles and a fountain. I found it a little chilly (mid june) but it serves a purpose for cooling off and there are a few sunloungers to chill out on. We chose the hotel for its location - its not somewhere you would really go if you wanted to chill by the pool each day. The location of the hotel is brilliant - in the Placa de la Reina - virtually next door to the cathedral. There are a number of restaurants in the square and the atmosphere was really good at night. very vibrant. We ate regularly at Haus, and the Valencian Paella was delicious. We used the metro to travel from the airport, and to the beaches nearby. We had a fabulous holiday and would defiintely return to the same hotel if we visit again.

Staff across the board were very friendly and the receptionists were full of useful and helpful information. The location is perfect for stepping out in the old part of Valencia within 10-12 minutes stroll of many of the tourist sights. It was easy to walk around or if needed, take a bus or metro or tram for 2€ - buy a SUMA 10 trip Zone A ticket for 9€ (ours was even reduced 40% in June). You can share between two (tap twice) and makes it cheap to go a bit further eg the beach or return after a long hot walk along the old river The rooms were clean and well equipped with coffee machine, kettle, fridge, hob and basic cooking equipment if needed. As others mention the position of the TV was awkward parallel to the bed and you'll get mainly news channels in English other than Spanish ones. (One French , no German as far as I recall but may be wrong). You get 2 bottles of water each day, 2 coffee pods and tea bags (possibly could request extras). Bathrooms were clean and plenty of hot water for showers - body wash/shampoo plus hand soap and lotion. Breakfast was plentiful with a selection of hot food (including asparagus and broccoli), sausage, bacon, scrambled egg plus fresh fruit, cheese, tortilla, granola, yogurt, breads and pastries. Service was good with attentive staff. (Now I'd reluctantly suggest you skip the breakfast option to take advantage of the many bars at least once on your visit) Take advantage of their sister hotel for a quiet drink on the rooftop bar.

Everything about the hotel was good. The staff were friendly and helpful and the breakfast was good. The restaurant had a good menu we really enjoyed ourselves. The bedroom was a little outdated but very clean and caused us no issues at all with comfy beds. However we were told by Expedia we could pay on arrival at the hotel. I sent my share of the cost to my sister but was charged through my bank account in uk currency. My sister arrived at the hotel after we were charged and we were promised a refund after she paid in Euros. As promised I was refunded but in Euros which meant I lost £33 in the exchange. Expedia sent messages and I also spoke to a human who said we could pay at the hotel. Nobody has been able to help me before and after this problem. Very disappointing.