Sousel Holidays

Room is very small but everything was clean. Staff was friendly.

We loved our stay here. The hotel is located right off the designer shopping district. We had a short walk from the metro( albeit uphill ) to the hotel. We had a spacious suite with a view of the city. Its a leisurely 15m walk to the city center where restaurants and shopping abound. This week-long trip coincided with my wife's birthday The day of her birthday we planned to get a bottle of wine on our walk back to the hotel, but the stores were closed. Imagine our surprise when, upon returning to our room, we found waiting for us champagne on ice, sparkling water, and something under a silver platter, which I declined to tamper with. I called the front desk to inform them of the apparent mistake, only to find out they research which guests will be experiencing a birthday during their stay, and send them a surprise! I now felt safe to uncover the dish (red velvet layer cake) and opened the envelope recognizing my wife's birthday, and thanking us for choosing their hotel. Best stay ever!

Beautiful Hotel, centrally located! The guided tour of the Roman ruins was the highlight of the stay!

5 staff superb customer service

Had such a great stay here! Huge thanks to the staff and management for such a warm welcome from the moment we arrived. Everyone was genuinely friendly and always happy to help with anything. We were even checked in early at no extra charge, which was a really nice touch after travelling. The complimentary bottled water and port wine were a lovely surprise too. Location is spot on, couldn’t have asked for better. Overall just a superb experience. It honestly makes me want to come back to Lisbon again and this will definitely be my first choice to stay… unless it somehow becomes way too expensive! Highly recommend.