Kenzi Hotels hotels in Souss-Massa-Draa, Morocco

"Excellent staff and very clean rooms. "

"We booked a 4 night stay in Agadir for our wedding anniversary. We emailed the hotel for our airport transfer which they kindly arranged without any issues. Mr Houcine called us personally the day before our travel to reassure us that all was ok. On arrival to Agadir airport, our driver was on time, warm & welcoming. A lovely start! We arrived at Sofitel & was greeted with genuine warmth by Mr Houcine & his team. Fatima was helpful, answered any questions we had & showed us to our lovely room which was perfect for the two of us, not too big, not too small with a good sized balcony. It was very clean & comfortable & met our expectations. The hotel sits on a large beautiful space & the grounds are very well maintained & calming. A superb place to unwind & relax. All the staff & security were attentive, professional & friendly. They represented well & are a credit to the Sofitel brand. The restaurants & food are of a high standard with a good variety of quality food. The prices are very reasonable with good portion sizes. We also had the pleasure of using Thalassa Sea & Spa. The team & therapists were so nice, welcoming & were very informative. The facilities were excellent, very clean & hygienic. We were blown away by the level of service, attention & kindness we received, when to our surprise, our room was decorated to wish us a Happy Anniversary - a truly lovely gesture which made our day even more special, thank you! It was a real pleasure to stay at this wonderful hotel. "

"After reading some other reviews we were concerned about our holiday. However anything we had read was completely unfounded. We had a fabulous stay here and would highly recommend. The staff are friendly and helpful and reception were extremely on the ball when we did have a small issue and it was rectified immediately. The whole place appeared spotless and our room was maintained with no complaints whatsoever. The food and drinks were in abundance with lots of choice. If we were to hopefully provide constructive critisicm we would maybe suggest to update towels and bathrobes - whilst perfectly adequate they are well used and becoming a little too worn out just to maintain the “look” of the hotel. Also maybe open up a little more outdoor seating for the restaurants and whilst we ate outside all the time which was our choice and was great, it did look a little crowded inside, or maybe swop Alfredo and al a carte restaurant over ? The animation team seems to be busy but we did not participate - our choice. The sunbeds were plentiful and the leather sofas made great chill out seating - fantastic idea. Would highly recommend this hotel for a relaxing stay away"

"Excellent service "

"Todo fantástico! Aunque deben mejorar el uso de reposeras y colchones"

"Really enjoyed the stay"

"Excellent stay! Parking is included. Highly recommend!"

"J'ai réservé pour mes parents ils ont Trop aimé l'hôtel tout était excellent le service les commodités le personnel qui sont plus que adorables chaleureux et bienveillants ... merci pour tout et votre agréable hôtel sera ma destination unique quand je compte venir à agadir... chapeau bas..merci"

"The staff are fantastic the pool guys are just so professional and always smiling. The outdoor pool and gardens are wonderful. I had a very peaceful stay. "