Souss-Massa National Park

This is a nice hotel in a good position. Unfortunately the first room I was allocated was next to major building works (which I was not pre warned of). When the water then went off the next day and did not come back by the evening, I had to move rooms, the room I was moved to had a leak from the bathroom above. Some of the team were unprofessional and even rude in handling these matters. I understand these things happen, it’s always how it is dealt with that matters. The manager Lara is great and when she became involved the service improved. The food is quite basic and repetitive and not always clearly labelled. The entertainment team were great, always bright and bubbly and put on a good show. They also weren’t too pushy. Were it not for the issues I had, which are unfortunate, I would give a higher rating.

Warm and hospitable staff

Cleanliness. Cleaning all day long! Recently renovated. Friendly staff