"We were celebrating our 50th wedding anniversary and got one of their most expensive rooms on the 1st floor. It was very spacious and the balcony was wonderful. It was large with an umbrella and great views. The problem started 10 minutes after we were in the room when there was a roach running on the floor and one in the bed. We caught the one in the bed and took it to the front desk. Needless to say we were upset and all we were told by the manage is that it happens and they would send someone up to roach bomb the room. We went back to the room for a few minutes and then went back to the desk and asked for a room change which they hesitantly offered. The next day we asked the front desk for any type of basic compensation ( a bottle of champagne or dinner credit at their restaurant or something similar). We were told that they did all they needed to do by changing our room (which we had to request ourselves). We spent a lot of money and tried to have a special 50th celebration but it was interrupted by roaches and rudeness. The hotel is in a great location and if this incident hadnt occurred I would rate it a 5 star."
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