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"Had a very pleasant stay. The hotel is very clean (a little bit dated in places) and I had a wonderful time. Customer service was more than excellent. Lots of care taken with me in the Spa by Beth and Kirsty, top notch waiting on service by Lydia in the restaurant, and a big shout out to Rhiannon in the café bar!"

"Very convenient location with westquay mall cross the road "

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Clean modern room, with excellent lighting and storage systems"

"Clean. Lovely staff really good breakfast included"

"Only stayed one night but were made most welcome by the friendly staff. Would return again."

"Evening meal waitress was fantastic. Bit of mould in the bathroom. Room was hotter than the sun when we arrived! "

"Good functional and convenient "

"Room was clean, shower plenty of hot water at all times. Lift out of order (these things happen!!), the stairs probably were better for me anyway!! One night stay to see band, 1865 club - only 20 min walk away, ideal for somewhere to crash. Station only 10 min away. Have stayed before and will stay again. "