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"Great location, staff are very helpful, Ramazan and Burak were very professional and helped us a lot. Thanks "

"Konaklama 3 yıldızlı otele göre oldukça yerinde Hilton kat bakımı ve kahvaltı servisinde hissettiriyor. Tek tavsiyem resepsiyondaki arkadaşların daha güler yüzlü hizmet vermesi olacaktır. Muhakkak gelen herkesi karşılamak oldukça zordur özellikle de günümüz şartlarında ancak benim ufak önerim bu olacaktır :)"

"Good staff, excellent dooman and manager Only thing wrong was that the pool was closed (seasonal)"

"The hotel has everything you need as a tourist. It’s very clean and the staff are very helpful."

"The staff was friendly, and the breakfast included an excellent selection."

"The hotel is beautiful and historical however there was only warm water available for showering at 9pm, water was freezing cold or luke warm. The hotel advertisement states they have a laundry service, when I asked the receptionist she advised they did not have a laundry service. We also had to ask for clean towels and the bed to be changed and room to be cleaned. The room which was the Presidential suite 316 was cold on arrival, radiators not on for the duration of our stay, there was air con unit for heating however wasn’t very effective. The porter was very helpful and an asset to the hotel, unfortunately I wouldn’t stay there again. "

"This was my first trip to Mardin and I was extremely pleased with this hotel. The room was spacious, comfortable and quiet. The breakfast buffet was superb. The location was good. We were able to park our car at the hotel, which was a plus given how crowded and narrow the old city's streets are. I would recommend this hotel without hesitation. "

"Extremely friendly and helpful family : all of them! Very stylish and comfortable rooms. It was very cold in Mardin but the room was always warm. Breakfast is very tasty and always fresh. Thank you! "

"The facility is very clean, beautifully furnished, staff is very professional, incredibly helpful and efficient. The fitness center and the spa are excellent. It is somewhat out of the old city but it is quiet. If I visit Urfa again I will stay in this hotel. "