Mandarin Oriental Hotel Group hotels in Southeastern United States, United States of America

"Staff were extremely helpful. Loved the shuttle service "

"10/10 best resort I’ve stayed in family oriented and friendly staff. Activities for all ages "

"Our daughter got sick before our stay and had to be hospitalized with a heart issue bought on by influenza. We tried cancelling our reservation 36 hours before check in and provided doctor notes and hospital receipts, but the staff would not allow us to cancel ( we prepaid). We tried calling 3-4 times and the front desk staff was obnoxious and the opposite of compassionate. They would either say someone would call us back or be snotty to us. We emailed management - because they would never get on the phone - and no one ever responded. Expedia was absolutely useless. So, we had to pay $1700 to not go to Miami. Funny how Hertz and Delta both were compassionate and easily allowed us to change our trip. This is a business that really doesn’t care about their customers. We were just looking to reschedule and they wouldn’t even listen. Buyer beware. "

"I took my family for there first trip and we really enjoyed it room was clean sadly the fan in the bathroom wasn't working but over all it was a very fun experience."

"Hallways were filthy obviously weren’t vacuumed garbage all over the floor, disgusting, Sandy, dirty room, floors, pill on the floors, broken door to balcony, ridiculous extra charges, pool not in use, charge for the breakfast again that I already paid, for that was supposed of been included, charge for parking ridiculous! only thing nice was the beach view being right on and little courtyard area. Nothing offered even after telling management. "

"Very clean. I would stay here again. The reason for 4 stars is there is a very strong perfume smell in the building and no laundry facility’s. Very comfortable beds. "

"Clean room, spacious, and friendly staff."

"Bartenders at pool bar were outstanding! "

"Room was exceptionally clean, staff was friendly, the complex was extremely hugh…we loved it and plus only minutes away from most major attractions. Definitely planning on going back soon! "