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"Food was great, the staff was great, no bell hop or assistance with luggage, the rooms, bathrooms, buses are very out dated. But would not recommend unless you want a castle experience. "

"Rooms were updated years ago and could use a refresh, our bathroom door was broken, the stairs for access were cracked and one was dangerous but not marked out of service. The grab and go area is nice and convenient for people on the go "

"I booked this hotel because of the multiple hot tubs that they listed. I even called the property before booking to make sure that the hot tubs were in working condition. Of course, only one whole hot tub was open and it was freezing cold. There were lots of people at the pool that day and everyone was frustrated! Also upon arriving, I noticed our room was a little warm, but we set the air conditioning and left to go exploring and did not come back until past 9 PM. The room was still warm and we noticed that in the middle of the night the thermostat reset back up to a higher temperature. I told them about this the next day and had to ask multiple times for someone to come fix the air conditioning. I was also told upon leaving by the manager Rajiv that I would receive one night refund and then they never gave it! They won't return any calls or help resolve the issue. Completely ridiculous as a Hilton member, I am so disappointed."

"Menu has room for improvements"

"We were in town for a concert with our teen daughter and her teenage friends. They loved the experience at the Hard Rock Hotel. The decor made them feel like it was a rock & roll weekend. The only small issue was the parking but we got it worked out. We would stay again. "

"Clean room and amazing amenities. Barely any staff to help. "

"Amazing Staff!"

"Great place for kids. Lots to do right at the resort, no need to leave, but great attractions nearby. Main pool was great, but get there early and grab some chairs. Signage was not great, took a day or two to get our bearings. Also only one location to get decent coffee and the line was LONG. Restaurant schedules were confusing as one was closed, and the other one served the same menu, then the next day the other was closed. If the6 opened a coffee kiosk in each of the housing ares they’d make a fortune. Overall a great experience, the kids loved it!"

"Great Hotel"