Cleveland Hotel Guide - Southpark Mall hotels in Cleveland, United States of America.

"Excellent location. Super clean and quiet. Staff helpful and friendly "

"DO NOT STAY HERE. I was here May 8 to May 10 2026 and regret every second of it. They charged me twice for my room and would not refund me. AVOID AVOID AVOID. Room had lots of damage, shower wouldn’t drain. Toilet was on its last legs. Do not recommend staying here. Go anywhere else"

"We arrived at the hotel about 10 o’clock at night and left at 5:30 AM the next morning. So we did not experience a lot of the amenities available at the hotel, but what we did see and experience was excellent, especially for the price. "

"There were multiple tenants that appear to live in the motel with pets and sitting the the doorways smoking and and other things. Did not feel safe nor did I feel comfortable staying there"

"Our stay was terrible. We were on the second floor and there mice in the room!!! Just awful!!"

"Staff was friendly and helpful. Breakfast was good."

"I wish there was complimentary breakfast."

"The lift was not working ..:. Be checked in at 1:30 in the afternoon, and they gave us the top most player. Floor asking us to pick up Bags and go over there. We believe this was done because we are from India because we saw people checking in later and getting lower floors There was no shower gel in the bathroom. We have to wait 15 minutes to get the same. Later, the flush broke and nobody came to repair even after multiple reminders"

"The room was fine for the price. It is a little outdated and the walls were scuffed up/paint was chipping. I didn't use the kitchen so I can't speak on that. Things seemed clean enough, but certainly not great. During my second night the fire alarm in the building went off. Another guest had burnt food, and smoke was seeping out of their door. The alarm continued for a good 30-40 minutes. The staff did not respond to this, and it took other guests calling the fire department to get someone to come out. The entire floor smelled like smoke for the rest of the night - I even noticed it on my belongings upon returning home. During check out the next morning, the staff did not even acknowledge this or apologize for the inconvenience. I wasn't expecting a refund, and understand the situation was out of their control, but due to their overall lack of concern, I wouldn't stay here again. "