Indian Wells Hotel Guide - Spa Esmeralda hotels in Indian Wells, United States of America.

"A great place to chill and rest after a month of exploring the Baja in a van."

"I stayed for 2 nights and it was the perfect location to stay to visit Death Valley. I had one of the patio rooms which was nice to sit outside the room to watch the sunset or have your meal or cup of coffee in the morning. Would definitely stay here again. "

"Clean property reasonably priced with professional and friendly staff "

"Expensive Coachella stay but hotel was nice."

"Overall this hotel was missing something. We had to ask for help with our bags when we clearly had a lot. We didn’t have slippers in our room but when we called for them they only brought one pair and were annoyed about it. The lighting is far too dark to do make up, even in the middle of the day. The pool is lovely and the beds are comfy although they are all packed in pretty close together. There’s no room service and you can’t even get some milk once the restaurant is closed. The spa was excellent. I had a very good massage with Elizabeth. I wouldn’t stay again, our room backed right on to the main road. Not great for almost £1,000 a night. It’s a very clean and pretty hotel and the restaurant was excellent although it had a limited menu. "

"For what it is, it’s an excellent value and the staff is extremely friendly. The free breakfast was great for the kids. "

"Family friendly hotel, great during Spring break! We will be returning as the amenities and the “beach” pool area was a hit with the kiddos. Be sure to pack pool floats as they’re allowed at the pool, just keep an eye out as there are no signs around the pool indicating the floats are not provided by the hotel. The breakfast buffet at CAVA was alright, but the chairs in the patio dining area could’ve been better cleaned. The staff was friendly and approachable overall, but no one was going out of their way to offer assistance or to inform us of additional services provided. We missed the Easter hunt as the event wasn’t heavily promoted. The only Easter related signage I noticed was for a $75 kid’s Easter basket. Other than that the hotel is clean, housekeeping does a good job at maintaining the rooms tidy. The room we stayed in was partially carpeted and given that this is a dog-friendly hotel I think that they could do without."

"The pool closes early on the weekdays. There were no clear instructions on how to access the main desk upon arrival. I was not aware of a $250 hold of funds. Overall, clean, quiet and secure facilities. Front desk was very polite. "

"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same). The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven. The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used.This was on a Monday and Tuesday, so not peak days. The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. "