We chose this property as other people had positive experiences. Unfortunately, we did not have a pleasant time staying here. We arrived on a Sunday. The location was good and there is parking nearby if you're driving, however you have to inform the property in advance to reserve limited spots (this was not clear when booking). No lift in the building and unfortunately unlike other visitors, nobody was there to help us with 2 big luggages up 4 floors. Check-in was easy over an intercom, the man said he would greet us in 30 minutes but never showed up. Internet was not working, again said he would fix it but never did. We booked a room with city view but that was not the case, do not bother paying extra for this. Entrance to the property smelled awful but that might be out of the owner's control. The cleaning staff was polite which was a breathe of fresh air. Finally as a Silver member we were entitled to a bottle of wine but we never received it. Overall, an unenjoyable experience during tourist off season, one can only imagine how disappointing it will be during peak season.