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Reviews of Hampton Inn Spring Hill, TN

2.5 out of 5
Hampton Inn Spring Hill, TN
2052 Crossings Boulevard, Spring Hill, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 291 out of 430 reviews" "
Rating 8 - Good. 93 out of 430 reviews" "
Rating 6 - Okay. 19 out of 430 reviews" "
Rating 4 - Poor. 14 out of 430 reviews" "
Rating 2 - Terrible. 13 out of 430 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were friendly and helpful. Breakfast was delicious and had a great variety. My grandchilgren loved the pool
Stayed 2 nights in Apr 2024
Response from Rebecca T., GM on 3 May 2024
Thank you so much for the amazing review! We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, good breakfast, and front desk staff was very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Rebecca T., GM on 29 Apr 2024
Thank you for the awesome review!

6/10 Okay

William

Stayed 1 night in Apr 2024

10/10 Excellent

brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Positive- Staff, location, and cleanliness is great. Negative- thin walls- A person on the next floor had real heavy feet. I could hear every step.
Stayed 1 night in Apr 2024
Response from Rebecca T., GM on 8 Apr 2024
Thank you for leaving us a review. We are happy you had a positive experience with our team but are sorry about the noise disturbances you experienced. Please let us know you'd prefer a top floor room next time you stay - we want every experience to be an excellent one. Again, thank you for your feedback and we hope to see you again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rebecca T., GM on 8 Apr 2024
Thank you for leaving us a review!

10/10 Excellent

Sadonia, Nashville

Business traveller
staff always nice clean and helpful. Enjoy my stay every time.
Stayed 1 night in Mar 2024
Response from Rebecca T., GM on 8 Apr 2024
Thank you so much for the amazing review!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Rebecca T., GM on 2 Apr 2024
Thank you for leaving us such a great review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
All was good.
Stayed 1 night in Mar 2024
Response from Rebecca T., GM on 1 Apr 2024
Thank you so much for the awesome review!

4/10 Poor

Colleen

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only problem with this hotel is that they don’t tell you there is a $75 pet fee! What? When you click pet friendly, the entire fee for the hotel should show up. It was a surprise fee. Never in a million years would have stayed there knowing that. Had to have my sister-in-law come get our dog. Hotels NEED to say if there will be an additional fee when you book.
Stayed 1 night in Mar 2024
Response from Rebecca T., GM on 1 Apr 2024
Thank you for your feedback. Please know that the fee is listed on our website under the pet friendly section. I do apologize for any misunderstanding and inconvenience this may have caused. If there is anything else I can do for you, please feel free to reach out to me directly at the hotel.

10/10 Excellent

Wes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, beds were comfortable and it was quiet. It was a good halfway stopping point….lots of restaurants in walking distance too!
Stayed 1 night in Mar 2024
Response from Rebecca T., GM on 26 Mar 2024
Thank you for the amazing review! We hope you keep us in mind on your future travels!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was informative and friendly when we checked in. The quack challenge was cute for my 10 year old. The hotel was in the perfect location to shopping and restaurants. It was a busy night of travelers from spring breakers to a group working in the area for spectrum. The walls are a bit thin but pretty typical for Hampton hotels. Not a fan of the barn door bathrooms. Definitely a lack of privacy when you are sharing with other adults. Overall, id stay again if I was in the area!
Response from Rebecca T., GM on 25 Mar 2024
Thank you for leaving us a review!

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great from the moment we checked in. The young man that checked us in was very helpful in showing me how to change my address in the Hilton Rewards app, as we had moved since our last stay. Our room was wonderful and the bed, pillows and bed were wonderful. The only thing that was odd is that the TV was to the right of the bed so you had to sit at an angle to watch it. The only down was the shower was HOT, couldn't get it to be cool. Oh and the breakfast and coffee was wonderful.
Stayed 1 night in Mar 2024
Response from Rebecca T., GM on 22 Mar 2024
Thank you so much for the amazing review! We are happy you enjoyed your stay. Also, thank you for letting us know about the shower temp - we will let maintenance know so that it can be corrected. We hope to see you again soon!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Very nice staff especially the man behind the desk that came and got my TV working. We would definitely come back and stay again
Stayed 1 night in Mar 2024
Response from Rebecca T., GM on 18 Mar 2024
Thank you so much for the amazing review! We are so happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Jeanie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rebecca T., GM on 11 Mar 2024
Thank you for the amazing review!

10/10 Excellent

Valarie

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in, cleanliness of the room!
Stayed 2 nights in Mar 2024
Response from Rebecca T., GM on 11 Mar 2024
Thank you for leaving us an amazing review! We are so happy to hear you enjoyed your stay with us!

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility.
Stayed 1 night in Feb 2024
Response from Rebecca T., GM on 8 Mar 2024
Thank you so much for the awesome review!!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Rebecca T., GM on 25 Mar 2024
Thank you so much for the awesome review!

10/10 Excellent

Colt

Stayed 1 night in Mar 2024
Response from Rebecca T., GM on 22 Mar 2024
Thank you so much for the awesome review!

10/10 Excellent

Daniella

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality of service, accommodation, hygiene products and great location.
Stayed 1 night in Feb 2024
Response from Rebecca T., GM on 21 Feb 2024
Thank you for leaving us an amazing review! We are so happy you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, everything was clean, & the breakfast was great.
Stayed 1 night in Feb 2024
Response from Rebecca T., GM on 20 Feb 2024
Thank you for leaving us such a wonderful review! We are all happy to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Feb 2024
Response from Rebecca T., GM on 12 Feb 2024
Thank you for the awesome review!

8/10 Good

Vallery

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Very nice quiet hotel, vert clean.
Stayed 1 night in Feb 2024
Response from Rebecca T., GM on 5 Feb 2024
Thank you so much for leaving us a review!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Staff very friendly. Breakfast area was clean and well stocked. Ladies were constantly cleaning the area and restocking.
Stayed 2 nights in Jan 2024
Response from Rebecca T., GM on 22 Jan 2024
Thank you so much for leaving us a review! We are happy to hear that you enjoyed your stay and I know the team will appreciate your kind words!

10/10 Excellent

Leland

Stayed 4 nights in Jan 2024
Response from Rebecca T., GM on 16 Jan 2024
Thank you so much for leaving us a review! We are happy to hear that you enjoyed your stay and hope to see you again.

10/10 Excellent

Halle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rebecca T., GM on 8 Jan 2024
Thank you for the amazing review!

8/10 Good

Debbie

Liked: Cleanliness
We’ve stayed here several times and everything is always perfect!
Stayed 1 night in Dec 2023
Response from Rebecca T., GM on 5 Feb 2024
Thank you for leaving us such a wonderful review!

8/10 Good

Joseph

Stayed 1 night in Jan 2024
Response from Rebecca T., GM on 8 Jan 2024
Thank you for leaving us a review!

8/10 Good

Dennis

Stayed 3 nights in Dec 2023
Response from Rebecca T., GM on 1 Jan 2024
Thanks for leaving us a review!

8/10 Good

Dove

Stayed 1 night in Dec 2023
Response from Rebecca T., GM on 1 Jan 2024
Thank you for your review!

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rebecca T., GM on 1 Jan 2024
Thank you so much for the awesome review!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Clean, comfy and great breakfast, will definately stay here again
Stayed 3 nights in Dec 2023
Response from Rebecca T., GM on 22 Dec 2023
Thank you so much for leaving us an awesome review! We look forward to seeing you again!

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and located within walking distance of many great places to eat and drink
Stayed 1 night in Dec 2023
Response from Rebecca T., GM on 20 Dec 2023
Thank you so much for the amazing review! We hope to be of service to you again soon!

10/10 Excellent

Gladis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff service was not explained for understanding of payment. We were not happy people about that problem.
Stayed 1 night in Dec 2023
Response from Rebecca T., GM on 12 Dec 2023
Good morning! Thank you for taking the time to leave us a review. I wanted to apologize for the confusion regarding payment at check in. We have discussed this with our team to ensure it was an isolated event. If there is anything else we can do for you, please feel free to reach out to us directly. Again, thank you for leaving us a review.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Dec 2023
Response from Rebecca T., GM on 11 Dec 2023
Thank you so much for the awesome review!

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hampton was very well maintained and the staff was very friendly and courteous. Breakfast bar had many different options every day and very clean. I would recommend it.
Stayed 3 nights in Nov 2023
Response from Rebecca T., GM on 30 Nov 2023
Thank you so much for the amazing review! We are happy you enjoyed your stay and are thrilled to hear you would recommend us. We hope to see you again!

10/10 Excellent

jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Rebecca T., GM on 20 Nov 2023
Thanks for the amazing review!

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rebecca T., GM on 10 Nov 2023
Thank you for leaving us a review!

2/10 Terrible

Goldie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible front desk service.
We waited 40 min in the lobby to get checked in. Brandy was at the front desk but she didn’t know how to use the system and then when we asked if there’s a manager she respond by saying “check in is at 3pm” really now? We had a late flight and we just arrived. We plan on visiting TN often and this is NOT a hotel we revisit again.
Stayed 1 night in Nov 2023
Response from Rebecca T., GM on 7 Nov 2023
Good morning. I wanted to thank you for your feedback and apologize for the issues you experienced. Please know your comments will be addressed. We do have a new system - our team is trying their best to become familiar with it and I'm sure this is an isolated event. Again, thank you for letting us know. If there is anything else I can do for you, please let me know.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff; very clean room, hallways, and dining area
Stayed 1 night in Nov 2023
Response from Rebecca T., GM on 6 Nov 2023
Thank you so much for the awesome review! We hope to see you again soon!

10/10 Excellent

Tim S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Rebecca T., GM on 23 Oct 2023
Thank you for the review!

10/10 Excellent

Ronald, Vienna

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from Rebecca T., GM on 9 Oct 2023
Thank you so much for the awesome review!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Rebecca T., GM on 26 Sept 2023
Thank you so much for your review! We are happy you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk in shower and dog friendly.
Stayed 2 nights in Sep 2023
Response from Rebecca T., GM on 18 Sept 2023
Thank you so much for the review! We are glad you enjoyed our walk in showers! We are so happy you chose to stay with us during your travels.

8/10 Good

Steely

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it but I am a smoker and there wasnt anywhere for smokers to hangout except at the very frint of th hotel. I paid just like everyone else and should be able to enjoy the outside patio just like those who do not. I am sick of being made to feel like a pariah because I smoke.
Stayed 3 nights in Aug 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Aug 2023
Response from Rebecca T., GM on 14 Aug 2023
Thank you so much for the awesome review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant, no hassle trip.
Stayed 2 nights in Aug 2023
Response from Rebecca T., GM on 7 Aug 2023
Thank you so much for leaving us an awesome review!

8/10 Good

Erin, Huntington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean, convenient to what we were doing and located in a mall area.
Stayed 2 nights in May 2023
Response from Rebecca T., GM on 31 Jul 2023
Thank you for the awesome review!

4/10 Poor

Omar

Stayed 1 night in Jul 2023
Response from Rebecca T., GM on 31 Jul 2023
Thank you for the review. We are so sorry for the inconvenience upon your arrival. If there is anything else we can do for you, please feel free to reach out to us directly at the hotel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rebecca T., GM on 18 Jul 2023
Thank you for the awesome review!