Spring Terrace Hotels

"Yes"

"Booked this last minute after a 5hr motorcycle ride. Checked in and changed and left to meet family for dinner. Returned late and showered late and found the bathroom ceiling covered in black mould with mould spores along the architraves, not just one of two patches but multiple spores. The toilet bowl was also filthy towards the rim like its never been cleaned. Like ceiling or door trims. Was only staying 1 night so nothing i could do at midnight. Advised reception at checkout. Emailed management requesting a refund to hold them accountable for the motels poor hygiene standard. Was met with excuses and i should have told them at midnight, well im not sure what would have been at midnight let alone having someone come and clean the bathroom then. Was offered $50 compensation after being offered less then accused of finding excuses to get a refund. So this review is left to warn others to book elsewhere and as i told managment, its clearly not about money, but holding them accountable for the motels horrible hygiene standards. I wonder what else isnt cleaned properly???"

"Good central location. Nice clean room but the street noise was a bit disturbing. The restaurant right next door was excellent both for dinner and breakfast. "

"Breakfast is eaten at the club, but the hotel charges more than the club. Recommend not including breakfast."

"The breakfast items were good and parking is easy"

"Location excellent. Close to restaurants and Cook Park and easy walk to town. Staff welcoming. Bed comfortable. Ground floor apartment was spacious, but very dark, and no aspect and couldn’t open windows other than bathroom window so for us felt very claustrophobic. Reception decor is fabulous, not really reflective of the rest of the property. Breakfast pack was ok. I was under the impression when advertised that it was a proper continental breakfast. "

"Excellent staff"

"Very clean room and good staff"

"Bar was not stocked except for milk which was good. Parking was easy but not secure."