Springfield Hotel Guide - Family Friendly Hotels in Springfield, Massachusetts

"Morning breakfast was limited and the same EVERY day."

"Restaurant has improved tremendously but breakfasts are now horrible: fake eggs, cold potatoes, and terrible coffee. And front desk is horrible. We requested late check out a day before, they told us to check back in next day. Had us call back 3 times checking back in the next day to ultimately be told they had let others check out late and we would have to pay 25 dollars for an extra hour. Why couldn't they have told us that the day before, if that was in fact the case. We also went down in person during breakfast to talk to front desk, waited a few minutes and no one ever came. We will not be going back."

"The room was clean, breakfast was hot and it was easy to park. "

"Easy access to surrounding areas"

"The staff was friendly enough, but the pool is disgusting, common spaces not cleaned, and breakfast poor. The rooms are dated but decently clean. Overall the place is not well cared for and not worth the cost."

"My room didn’t have any towels, and when I went to the front office, there was no one there for about 10 minutes. I had to wait, my towels were then given to me, but that was quite an inconvenience after a long day. Also, I questioned the cleanliness of my room because there was hair that wasn’t mine in quite a few places. "

"We found 3 bugs in our room- they weren’t bed bugs maybe some type of stink bug the very kind manager suggested. For the price we had to pay for grad weekend we shouldn’t have been forced to deal with dead bugs. The hotel is old, out dated and had a musty smell. The manager was so nice but that is about all I can say."

"Good!"

"The staff were great, very friendly and helpful. Our room was clean with everything we needed. The price was a bit high but that could of been because of the time of year and the day of the week."