Ottawa Hotel Guide - Spruce Maze hotels in Ottawa, Canada.

"I had a great stay at this Ottawa hotel. The hospitality from check-in to check-out was excellent and the staff were friendly and helpful throughout my visit. The room was clean, comfortable, and well maintained. Breakfast was also a highlight with lots of choice and everything tasted very good. Overall, it was a very pleasant stay and I would definitely return in fact every time I come to this area I visit this hotel; this would be 6th visit in 5 years. Highly recommend !"

"Good"

"Yes, all were in good condition "

"Everything was ok. My only gripe was there wasn’t any bottled water in the fridge or on the table also no hand cream or lotion. I think those things are standards "

"Everything was perfect"

"Had a great stay, was a great location. ."

"Very good restaurant and service! "

"Perfect "

"was one of the worst hotel experiences I’ve had. I woke up in the morning to a very strong smell of urine coming from the bed. After checking, it became clear the urine was actually coming from the mattress itself and soaking up through the sheets. The mattress was clearly contaminated and the bedding had not been properly cleaned or checked before the room was given to a guest. Unfortunately, I only discovered this after sleeping in the bed the entire night, meaning I unknowingly slept in urine. I took photos and a video clearly showing the liquid soaking up through the sheets from the mattress. What makes this even more frustrating is how the situation has been handled. When I checked out, I specifically asked to speak with a manager and was told someone would contact me. I also sent an email with the photos and video documenting the issue. Despite that, no manager has reached out to me at all. Sleeping in a contaminated bed is completely unacceptable and a serious hygiene issue. The lack of response from management afterward is just as concerning. I hope the property takes this seriously, both in addressing the cleanliness standards and in how they respond when a guest raises a serious issue."