Hello Tena, Just reaching out to you regarding your check in experience. Im so sorry to hear that you werent able to get in early. Check in doesn't start until 4 pm. An early check in is always difficult to swing on weekends,especially saturdays due to it being the busiest day of the week for checkins. And fortunately we have been sold out for the last week. I hope the wedding was just gorgeous and you all enjoyed yourselves so much. Please come back and see us again soon- have a great day!

Hello Christine, We know how precious your time is, so just reaching out to thank you for taking the time to leave a review for your stay- Thank you so much for staying with us and we hope to see you again soon-

Absolutely Fantastic to hear. Thank you so much for taking the time to leave a review. Your feedback means alot and we are so grateful. We hope to have you back soon! Until next time-

Hello Mary, Just touching base on your stay. First a thank you for lettting us know- and thank you for patience over the weekend- we understand it can be frustrating and rest assured, we have been troubleshooting with the company the handles that particular software all weekend. We apologize for the inconvenience.

Mrs Lindsey, Thank you so much for taking the time to leave your review. We know your time is precious and greatly appreciate it. So glad you were able to enjoy yourself. Hope to have you back soon-

Hello Mr Pavanisree, Just reaching out to apologize for your experience after checking in last friday. I am shocked to hear this and will certainly be sharing this information with the housekeeping staff and looking into why you may have felt this way. But thank you for letting us know and making us aware. We would love to have you back again some time Please have a great day-

Hi there Mrs Meredith. We are glad to hear you enjoyed yourself while visiting. Thank you for taking the time to leave a review. Hope to see you again soon, Safe travels.

Hello again Mrs Treanna, It was a pleasure having you. We are happy you enjoyed yourself and can't wait to have you back again soon! Until next time! -

Hello Chris, We wanted to reach out regaurding your stay with us. I'm sorry you felt the young lady may have acted in any way other than professional. As far as the inconvenience with your laundry i again apologize that should not have been an issue at all. This will be addressed immediately. Feedback of any kind is appreciated and used constructively to improve ourselves at what we do.

Thank you very much for taking a moment to leave a review. We greatly appreciate your business and know how valuable your time is. We hope to see you again soon-

Hello again Mr. Jay. Just reaching out to apologize for the delay in your towels and to thank you agin for making us aware and assure you that all your concerns were addressed yesterday afternoon- upon your checking out. Thanks again-

Thank you for staying with us,again. Always a pleasure having you sir. Until next time.

Hello Donald, Just wanted to tell yu thank you for staying with us here in St Augustine beach and we look forward to having you back again real soon.. Safe travels

Good day to you Miss Simeone. I am reaching out to you in response to your review of this amazing property. We really appreciate the wonderful things you said about the property and its staff members. I am a little puzzled as to why you gave a 1 out of 5 on the scoring. Did you encounter an issue that you were unhappy with, or perhaps simply a confusion of the scoring system? :-) If there was an issue that was not addressed in a manner that you were pleased with, will you please let us know? It was a pleasure having you stay with us here at Hilton Garden Inn.

Hello Alyssa, Thank you for the feedback. Any and all criticism is constructive and used to make us better at what we do. Thank you for letting us know about the towel bar i will have that repaired asap. We do hope to have you back soon please have a fantastic day-

Hi Damon, Just touching base regarding your stay with us recently. Hated to hear about the Power going out on you. Yes it was a block-wide outage, unfortunately not something we had control over. However I do understand the discontent over the carpet cleaning and i do apologize for the inconvenience it may have caused you. As a hotel in order to keep things fresh and modern, we're tasked with the upkeep no matter how untimely that maybe. Luckily toilet paper and tissue are an easy fix. We hope this doesnt keep you away and look forward to a second chance. Have a great day!!

Hello Mrs Sabina just reaching out regarding your stay with us recently. Curious as to what the problem was and if there is anything we could have done differently or done better. All criticism is constuctive and used to make us better at what we do. We hope to hear back and see you again-

Hello, wanted to reach out to you regarding your stay with us recently and see what the problem was. Wondering if there is anything that we can possibly do. Any and all criticism is good and used to make us better at what we do. please feel free to respond- Amy

Hello Mrs Lori, Just wanted to say thank you for the review, it was a pleasure to have you folks, and we look forward to having you back. Stay safe. Until next time. -Amy

Hey William, we are so sorry that we let you down in regard to the hot tub not working. We really appreciate your feedback, and we hope to this you again your next Visit to St Augustine!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Hey Steve, Happy Friday! Thank you for your wonderful review our entire staff works really hard to make each stay here a memorable one.

Hey Bryan, I am glad you like our location because we love it also. Hope to see you soon for a scroll on our beautiful beach.

Thank you for taking the time to leave a review. We appreciate you taking the time to do so. Any and all feedback is always constructive material to better ourselves and what we do. We thank you again.

Thank you for taking the time to leave a review. We appreciate you taking the time to do so.

Thank you for taking the time to leave a review. We appreciate you taking the time to do so.

Hello Marcelo, thank you for your Awesome review we greatly appreciate it. Whenever you are in town we would love to have you again.

Hey Holly, thank you for your review we really appreciate you staying with us. We hope to have you back whenever you are in town.

Thank you for taking the time to leave a review. We appreciate you taking the time to do so. Any and all feedback is always constructive material to better ourselves and what we do. We thank you again.

Thank you for taking the time to leave a review. We appreciate you taking the time to do so. Any and all feedback is always constructive material to better ourselves and what we do. We thank you again.

Hello Joshua, I work at the front desk and would like to ask, if I may, about the items left in closet. I would like to see if we can locate these things for you. If you could give me a call back. Thank you. Talk to you soon-

Thank you for taking the time to leave a review. We appreciate you taking the time to do so.

Hey, Calen Thank you for staying at our property. we are so happy to hear that you enjoyed your stay.

Hey, Melody Thank you for staying at our property. we are so happy to hear that you enjoyed your stay.

Thank you for taking the time to leave your review we greatly appreciate it. Any feedback both good or bad are imperative to our growth and improvement.

Thank you for taking the time to answer your post stay review. We do appreciate any and all Feeback, big or small. As it plays a vital role in our development.. We do hope to have you back soon. Happy new year!!

Hello, we are terribly sorry to hear that your stay was not up to our usual standards. We really hope that you if you change your mind you decide to stay with us. Until then be safe and have a great weekend.

Thank you for taking the time to leave a review. Your feedback, wheather good or bad, Is always appreciated. It all plays a vital role to our continuous growth and development as a whole. So, Thank you again for now. We do hope to see you again soon. Happy New Years!!

Hello, Mr. Lamster. Just wanted to reach out and Thank you for taking the time to answer the review Questions. Whether good or bad, All feedback is important and plays a vital role in our continuous growth and development Thank you again. And we do hope to have you back real soon. Happy New year!!

We are so glad you enjoyed your stay with us here by the beach! Have a wonderful holiday!

Thank you for taking the time to answer the survey- We appreciate the feed back .. You are certainly welcome and Glad we could accommodate you. Have a great Holiday

Hello Jeremy, We wanted to reach out and apologize for the wait. Your room should have been ready for you to check in And we are doing our best to address these issues. Your feedback both good and bad is important to us all the same. For both our growth and development as we get through these ever increasingly busy holidays. we appreciate you taking the time to share.. Have a good holiday..

Mrs. Yoanna, Just reaching out to you in regards to taking the survey on your stay. We do appreciate your feedback both good and bad. Have a great Holiday

We are glad You enjoyed your stay with us by the beach! Happy Holidays

Thank you for taking the time to take the survey regarding your stay. We always appreciate the feedback Thank you so much. Have a great holiday

Hey Nancy! We are so happy to hear that you enjoyed staying with us! We look forward to having you stay with us again maybe in March when the beach is just beautiful. See you soon!