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Reviews of The Exchange Hotel

2.5 out of 5
The Exchange Hotel
234 3rd Ave N, St. Petersburg, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 352 out of 830 reviews" "
Rating 8 - Good. 237 out of 830 reviews" "
Rating 6 - Okay. 129 out of 830 reviews" "
Rating 4 - Poor. 64 out of 830 reviews" "
Rating 2 - Terrible. 48 out of 830 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Travelled with partner
Didn't have hot water when i went to take shower Let the water run for 10min no change in temp
Stayed 1 night in May 2024
Response from The Exchange Management on 13 May 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

dosty

Stayed 1 night in May 2024
Response from The Exchange Management on 13 May 2024
Thank you for taking the time to share your experience regarding your recent stay.

8/10 Good

Vashon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Exchange Management on 13 May 2024
Thank you for taking the time to share your experience regarding your recent stay. Your feedback is greatly appreciated.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from The Exchange Management on 13 May 2024
Thank you for taking the time to share your experience regarding your recent stay.

6/10 Okay

Alanis

Disliked: Amenities, property conditions & facilities
overall ok stay, no fridge in the rooms
Stayed 2 nights in Mar 2024
Response from The Exchange Management on 10 May 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

Richard, Sarasota

Liked: Staff & service
Stayed 1 night in May 2024
Response from The Exchange Management on 6 May 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, lovely boutique hotel.
Stayed 1 night in May 2024
Response from The Exchange Management on 6 May 2024
Thank you for your awesome feedback we appreciate you choosing us, and we look forward to welcoming you with us again in the near future.

6/10 Okay

JUAN

Travelled with family
Liked: Staff & service
Ok for the price. Elevator broken
Stayed 2 nights in Apr 2024
Response from The Exchange Management on 4 May 2024
Thank you for taking the time to leave us a review. We appreciate your feedback, and we hope to have you back again.

6/10 Okay

Salvatore

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we checked in we were told that the elevator was out of service(apparently it hasn’t operated for many months and will not be repaired). Then we got to our second floor room and it was very warm . I tried calling the front desk but the phone didn’t work. They changed our room and it was satisfactory
Stayed 3 nights in Apr 2024
Response from The Exchange Management on 3 May 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Mayrin

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from The Exchange Management on 3 May 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Good

kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint
Stayed 3 nights in Apr 2024
Response from The Exchange Management on 27 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. Indeed, The Exchange is quaint and charming. Thanks for the feedback, we hope to see you visit again very soon!

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities
i wish the water faucets ran :(
Stayed 1 night in Apr 2024
Response from The Exchange Management on 27 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

2/10 Terrible

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was broken. My mom is 85 and recovering from a fractured pelvis. We had to carry 3 suitcases up to the 3rd floor.
Stayed 1 night in Apr 2024
Response from The Exchange Management on 26 Apr 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

10/10 Excellent

Mary

Business traveller
Nice property
Stayed 1 night in Apr 2024
Response from The Exchange Management on 26 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. Hope to see you again soon!

2/10 Terrible

Gabrielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was given was infested with bugs. There were bugs in the bed as well as another persons hair. Multiple bugs were in the bathroom and had burrowed into the towels and toilet paper as well. I Canceled the room and ended up going to another hotel. I requested a refund and they refused to refund me my money back. Horrible experience overall and will not be booking any rooms here again.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on 26 Apr 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

8/10 Good

Richard

Liked: Staff & service
Elevator broken and only 3rd floor walkup available.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on 22 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. Please accept my sincerest apologies for the inconvenience you endured. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Okay

Richie

Travelled with family
Cute little boutique downtown. Walkable to all downtown shops, restaurants and pier. There is restaurant and bar onsite, a plus. The only thing I did not like was no refrigerator or microwave was available.
Stayed 3 nights in Apr 2024
Response from The Exchange Management on 22 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

10/10 Excellent

Kirk, Broken Arrow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and cheerful and helped with our every need
Stayed 1 night in Mar 2024
Response from The Exchange Management on 22 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. I am most pleased that you generally found the Hotel and staff met and exceeded your expectations. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Okay

Kristen

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Exchange Management on 26 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Exchange Management on 26 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. Your feedback is very important to us. We hope to see you again soon!

10/10 Excellent

Rafael, Naples

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close enough to walk to restaurants and the night life, but situated in a quiet neighborhood away from the noisy partiers.. I have stayed there before and will stay again!
Stayed 1 night in Apr 2024
Response from The Exchange Management on 21 Apr 2024
Hello Rafael, thank you for your amazing review we are so happy to hear that you enjoyed your stay with us here at The Exchange Hotel. We look forward to welcoming you back to visit with us again soon.

10/10 Excellent

Michael G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay, the hotel was within walking distance of the Blues Festival we attended. The Staff was the crown jewel of our stay, sadly The Exchange is closing in a few months and will be demolished to make room for a high rise.
Stayed 3 nights in Apr 2024
Response from The Exchange Management on 20 Apr 2024
Hello Michael, Thank you for awesome review. We are happy to hear that you enjoyed your stay with us and had fun in our location. It was a pleasure having you with us and we look forward to having you back again soon.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old but pretty well kept and the staff is super friendly and helpful
Stayed 1 night in Apr 2024
Response from The Exchange Management on 19 Apr 2024
Thank you for kind review, we appreciate your feedback on your stay with us here at The Exchange Hotel. We hope to see you again soon.

8/10 Good

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms could not have been smaller, and there was no maid service during our four-day stay. Neither was particularly problematic, and the location is excellent. The staff was very helpful. I wish the bar stayed open longer.
Stayed 4 nights in Apr 2024
Response from The Exchange Management on 18 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We are happy you enjoyed your stay and that the staff and the location was excellent. We hope to have you with us again in the near future.

8/10 Good

Bryant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk Michael. he made you feel like you’re at home hotel is all but it was clean and a great location; walking distance to everything.
Stayed 4 nights in Apr 2024
Response from The Exchange Management on 18 Apr 2024
I am most pleased that you generally found the Hotel and staff met and exceeded your expectations. We appreciate your kind review, and we hope to see you again soon.

4/10 Poor

Anthony

Disliked: Amenities
Overall it wasn't horrible, but the first night my TV didn't work (someone partially unplugged it at the back of the set and it was up to me to figure it out) My room phone was dead. Also, no one told me you had to request to have your room cleaned. So it wasn't. I also think, from what I saw for pricing online earlier Saturday before I checked in, was a lot lower than what I was charged. I saw the same room in the $135 range and I was charged $245 & $169. I guess they're tearing the place down, so maybe they'll be better when they start from scratch.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on 18 Apr 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Okay

Charles M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was like a meat locker. No heat, AC only had to shut it off to keep from freezing
Stayed 1 night in Apr 2024
Response from The Exchange Management on 15 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

4/10 Poor

Teresa

Travelled with partner
Disliked: Cleanliness, amenities
Good bed. The location to Vinoy Park and restaurants good. Not so good: Broken elevator $25 a day parking, no self parking (need to move vehicle every 2 hrs) Shower head drizzled. However, they did replace. Short shower curtain, floor got very wet. Tiny bathroom. No blow-dryer MUST ask for clean room service. We put towels out and came back to no towels. We were told you need to request room service. Curtains ripped, old and dirty, almost moldy looking (gross) Complimentary coffee in lobby was cold in am (both days) no breakfast offered. Dirty hall carpets. Overall If you want a good bed and location this place will work. If you want anything else probably not.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on 15 Apr 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete downtown area.

2/10 Terrible

Emily

Stayed 4 nights in Apr 2024
Response from The Exchange Management on 3 May 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Mar 2024
Response from The Exchange Management on 13 Apr 2024
Thank you for your great feedback, we are happy to hear you had a great experience with us. We look forward to seeing you again!

8/10 Good

Scott

Stayed 1 night in Mar 2024
Response from The Exchange Management on 3 May 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all super nice and helpful.
Stayed 1 night in Apr 2024
Response from The Exchange Management on 13 Apr 2024
Wow thank you for your kind comments regarding our staff. The are truly and exceptional bunch of people. We look forward to serving you the next time your travels take you to St. Pete downtown.

6/10 Okay

MAREK

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
GREAT LOCATION AND STAFF, but very, very run down and needs cleaning, urgently.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on 6 Apr 2024
Hello Marek, thank you for sharing your feedback on your stay here with us at the Exchange Hotel. We are happy you enjoyed the location and that the staff made you feel comfortable. Thank you for staying with us and we hope to serve you again in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024
Response from The Exchange Management on 6 Apr 2024
Indeed, it is! thank you for leaving us your review your feedback is greatly appreciated, and we hope to see you again in the near future.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and the bartender John was great! It’s sad they will be demolishing it next year to build another high rise.
Stayed 6 nights in Mar 2024
Response from The Exchange Management on 6 Apr 2024
I am most pleased that you generally found the Hotel and John met and exceeded your expectations. It was a pleasure to have you stay with us and we would love to have you back again!

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool was dirty and The elevator was not working but the staff was Amazing. The staff made this place a gem! Again, the staff needs a raise, they were amazing!! I would come again and hopefully the pool will be vacuumed and ready.
Stayed 3 nights in Mar 2024
Response from The Exchange Management on 31 Mar 2024
Hello Kim, thank you for your kind words in regard to our staff here at The Exchange Hotel. We are happy to know the staff made you feel comfortable. We apologize for the inconvenience with the pool the trees above tend to shed this time of year however we have informed the team to clean more frequently due to the season. We appreciate your feedback, and we hope to have another opportunity to serve you.

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities
A good value.
Stayed 2 nights in Mar 2024
Response from The Exchange Management on 29 Mar 2024
Thank you for taking the time to leave us a review. Your awesome feedback is greatly appreciated. We are happy to hear that you enjoyed your stay with us. We look forward to having you back with us in the near future.

8/10 Good

Bin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from The Exchange Management on 29 Mar 2024
Thank you for taking the time to share your experience regarding your recent stay. We are happy to hear that you enjoyed your stay with us and had a good time. We hope to see you again soon!

4/10 Poor

Christopher

Stayed 1 night in Mar 2024
Response from The Exchange Management on 18 Apr 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

Melissa Renea

Disliked: Cleanliness, property conditions & facilities
Not well maintained. Air conditioning is hard to work.
Response from The Exchange Management on 28 Mar 2024
Hello Melissa, thank you for taking the time to share your experience regarding your recent stay. Our sincerest apologies for the inconvenience caused to you. Your feedback is greatly appreciated.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property itself is very dated. The bathroom was tiny, but worse was tbe poor shower setup, the water damage evident because of the poor setup, the lack of water pressure and overall condition of the sink and shower. The staff was friendly and desk folks helpful but with the age of the building, the broken elevator and just very tight quarters it was not at all wortb what I paid for it.
Stayed 4 nights in Mar 2024
Response from The Exchange Management on 28 Mar 2024
On behalf of The Exchange Hotel, please accept our sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

2/10 Terrible

Travis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally, I am a huge fan of historic properties, but this one either needs to sync a lot of money into it or sell it to the highest bitter. The staff had mediocre customer service skills. There was no hot water there was mold in the bathroom.
Stayed 1 night in Mar 2024
Response from The Exchange Management on 28 Mar 2024
Hello Travis, thank you for taking the time to leave us a review. We appreciate your feedback, and we will certainly do our due diligence to research and correct the issues you mentioned. Please accept our apologies for any inconvenience caused to you. We hope to have another opportunity to server you.

6/10 Okay

Johnathan, Winter Springs

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We liked the location. What we didn’t like was for a historical building it felt like I was staying in a run down apartment.
Stayed 1 night in Mar 2024
Response from The Exchange Management on 28 Mar 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

4/10 Poor

Danielle Marie

Business traveller
Disliked: Cleanliness, staff & service, amenities
No warning that the elevator was out. Had to carry luggage up and down multiple levels of steps through the building. There were dead insects in the overhead light fixture, black mold in the shower grout, peeling paint in the room. The “gym” was 90 degrees, staff didn’t ask how my 2 night stay was when checking out. Had to share this information with the staff while another guest was listening in at the front desk. The linens were clean. This was the only reason I gave 2 stars instead of 1.
Stayed 2 nights in Mar 2024
Response from The Exchange Management on 24 Mar 2024
Thank you for taking the time to share your experience regarding your recent stay. On behalf of The Exchange Hotel, please accept my sincerest apologies that the hotel did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Good

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Exchange Management on 28 Mar 2024
Thank you for taking the time to share your experience regarding your recent stay. Your feedback is appreciated, and we hope to have you with us again in the near future.

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point this is a great place to stay in walking distance from almost everything
Stayed 1 night in Mar 2024
Response from The Exchange Management on 23 Mar 2024
Hello Kay, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed the location, indeed we are in the heart of downtown St. Pete waking distance to a lot of dining and entertainment. Hope to have you with us again soon.

4/10 Poor

kacy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Broken elevator and the hotel Bar opens at 5 PM the bathroom was horrible.
Response from The Exchange Management on 23 Mar 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

2/10 Terrible

Craig

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is definitely in need of TLC. It’s worn out and not well maintained at all. The staff simply say it’s old .. Well sorry but old doesn’t mean you can’t look after it and maintain the facility for the guest. The pool was disgusting with everything floating in it and the pool furniture is worn out and mismatched. Stay clear is all we can advise!
Response from The Exchange Management on 23 Mar 2024
Thank you for taking the time to share your experience regarding your recent stay. We want to take the time to sincerely apologize to you for the inconveniences you encountered while visiting with us. Certainly, this is not the type of guest experience we are trying to provide. It is through your feedback that we continue to improve upon our product and services. Hope to have you with us again in the near future.

2/10 Terrible

ADAM

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator doesn’t work so you have to hoof your luggage up stairs and down hallways. Ice machine busted so no cold drinks, no coffee in the mornings (also broken). Room had mold in it, the AC wouldn’t shut off and our room was an ice box. Staff not friendly. Never again.
Stayed 2 nights in Mar 2024
Response from The Exchange Management on 18 Mar 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

4/10 Poor

Anthony

Business traveller
Terrible odor in my room. They tried an Ozone Machine and it was a little better. But it returned. I suggested something wrong with the AC. But never sent maintenance to check. Had to sleep with AC off. The hotel was booked. They refunded me $50. But that is insufficient. I was busy for the 3 days there, so I only slept in the room.
Stayed 3 nights in Mar 2024
Response from The Exchange Management on 16 Mar 2024
On behalf of The Exchange Hotel, please accept our sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to St. Pete downtown area.