Venlo Hotel Guide - Stadium De Koel hotels in Venlo, Netherlands.

"The customer service is non existent- absolutely awful experience. The hotel offers a late check in after reception hours which we requested ahead of time. Their policy is to email over the lockbox code and side map on the day of arrival. We did not receive this and had a local friend call to ask, in Dutch, for it to be sent. They said they “had been very busy but would send it shortly.” They never did. We sent three messages through this app, called twice and emailed once directly- no response. Which resulted in a huge amount of stress as we had been travelling all day with two small children and were unable to get into the accommodation we had booked and paid for. Thankfully, we found a staff member out who was able to help but it took almost 45 minutes for us to get in. No response or apology from the hotel at all- our messages have still not been replied to. The next day we went in to reception to book and pay for a towel package- were told the towels would be dropped off in our accommodation later in the day. Came in after a long day of exploring- no towels. Had to go back again the next day to ask a second time. Then on our last night, we arrived back to the accommodation late after a day at Efteling. Couldn’t drive through the barrier to access our cottage. Tried texting the what’s app number- no reply. Informed the next day barriers shut at 11 pm- again we’re not given this info upon check in. Had to carry a disabled child through the dark to get there. "

"Nicely remodeled orphanage in a building dating back to 1660. Very small room, basically twice the size of a queen sized bed. Far half is bed, nearby side has a corner shower and a sink. Plenty of stuff to do in town no need to use room for anything but rest. Restrooms are shared on the floor and accessible via key fob. There’s a nice lounge area with limited hours and service and an outside patio. This place is near everything in downtown Venlo and very walkable. Vehicle parking is a few block away. The center has traffic access limitations "

"Superb service and a very nice apartment "

"Wonderful "

"The service and staff are excellent and take care of you. Internally, the property needs updated with furniture, fixtures / fittings and decorated. "

"Lovely hotel to stay at. Definitely stay again."

"Reception check was nice and easy, I was asked if I required an evening meal or breakfast, Room was comfortable and clean and cosy. I would definitely use the hotel again John "

"Let me check in an hour early which was very convenient as I had to go out around normal check in time"

"Fantastic place. Friendly staff, Clean rooms. Great coffee and croissants in the morning. Fun and in a perfect location. What else can you ask for?! The family room had bunk beds in a separate room-handy for travelling with kids. I’d gladly stay again without hesitation. "