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Reviews of The Ridge Sierra

3.5 out of 5
The Ridge Sierra
265 Quaking Aspen Lane, Stateline, NV

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 50 reviews" "
Rating 8 - Good. 9 out of 50 reviews" "
Rating 6 - Okay. 7 out of 50 reviews" "
Rating 4 - Poor. 8 out of 50 reviews" "
Rating 2 - Terrible. 5 out of 50 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mucahit

Travelled with family and small children
Liked: Property conditions & facilities
The view was amazing and it was very clean we love it
Stayed 1 night in Apr 2024

4/10 Poor

Ernesto

Disliked: Cleanliness, property conditions & facilities
The view is incredible but the property is in dire need of restoration
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The accommodations were immaculate, views breathtaking and it was an extremely pleasant experience.
Stayed 1 night in Mar 2024

2/10 Terrible

Lixing

Stayed 1 night in Mar 2024

8/10 Good

ANHUA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only downside was that the WiFi signal was very bad on the bottom floor. It kept going on and off all the time. Other than that, the property was clean and quiet. View was amazing! We weren’t able to find the indoor swimming pool and gym in the images provided in the listing.
Stayed 3 nights in Feb 2024

10/10 Excellent

Allen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
So close walking distance to stagecoach lodge and a lovely bbq spot. spacious and incredible value!
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
We really enjoyed our stay. We were allowed to check in early and everything was clean and working.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
The location is nice right by the heavenly slope. The view is overlooking the mountains; very nice
Stayed 1 night in Mar 2020

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Vacation
It was amazing. Hotel was clean, well maintained, staff was very helpful.
Stayed 1 night in Feb 2020

10/10 Excellent

SANDRA, CONCORD, CA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
This was such a great find! went with our family of five and we were so comfy and satisfied. The views were amazing and the condo was so comfortable. Although we were right by the hotels/casinos and restaurants, we still had access to some and a store along with right next to the ski lift!! Felt like we could live there! Recommend over and over!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place 👍
Stayed 2 nights in Jan 2020

4/10 Poor

Mmun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was bad, room was dirty, sheets not washed, not vacumed and coffe pot still had previous renters coffee grinds inside pot. Microwave didnt work, no parking left at one point, no extra bedding provided for sofa bed even though we called and asked for some. Sofa bed was horrible, thin and sunken in. But 1 plus is the view and jacuzzi area that was amazing.
Stayed 1 night in Jan 2020

2/10 Terrible

Brian H.

Disliked: Cleanliness
Was not the room that was pictured or listed in the ad, very deceiving
Room was dirty carpet stained every where cobwebs almost in every room dishes and plates had old food stuck to them fireplace was broken and it was not the room pictured in the ad! Horrible communication between property manager i messaged them 2 different times with no response! A waste for one night..

6/10 Okay

Gloria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The place needs to be upgraded. Is a little gloomy and dark.
Stayed 1 night in Dec 2019
Response from Cameron on 24 Jan 2020
Hello, I have received your response and would like to thank you for your feedback. Looking at your reservation in our system, I have located the room that you stayed in and will be having a member of our team inspect the area to ensure that the lighting will be improved. Thank you again and we hope to see you in your return visit!

10/10 Excellent

Angelita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The managements and employees are friendly, professional in any situations and
Stayed 1 night in Dec 2019
Response from Cameron on 24 Jan 2020
We are delighted to hear you enjoyed your stay with us! We hope to see you again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Sofa bed in living room didn't have linens; hard to go down and up about 6 stair flights with infants and elder, no elevator. Asked for baby crib, not provided, promised to bring in the morning, no crib, no communication
Stayed 2 nights in Dec 2019
Response from Cameron on 24 Jan 2020
I apologize for any inconvenience during your stay. You certainly deserve to have been contacted during your stay for anything need to better your trip. I certainly hope you will consider returning in the future so we can have a chance to provide you with a much better experience. Thank you so much for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Fredy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Would like to go back if the AC in the room work.
Beautiful view 😊 but it was hot inside AC didn’t work. The portable fan made lots of noise. Couldn’t sleep good. Everything else was great.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
We absolutely loved the enclosed deck off of the living room and the balcony off of the bedroom. The kitchen was great! The beds were comfortable. The latch to the balcony In the bedroom was broken so you could not lock it. We found Cheetos in, and under the couch when we folded out the hidabed couch. Check in with the person over the phone was ok but we had to call back to find out what building we were in which was a pain. The person was really friendly though. Overall it was a good place to stay and we will go back.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice and clean condo. Price is affordable in the busy holiday summer.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Holly on 22 Apr 2019
Glad you enjoyed your stay with us!

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They charged $20 resort fee but there is nothing in the hotel. Checking was through a phone and talking to a person in Reno. Room was nice with view but nothing else.
Stayed 1 night in Mar 2019
Response from Holly on 19 Apr 2019
Thank you for your stay with us and for sharing your experience. We were pleased to hear that you enjoyed your room and the wonderful view of the Carson Valley, but were sorry to hear that the resort amenities weren't explained to you properly upon check-in. When you stay with us you have access to our two hot tubs located on the roof of our property, and you also get full access to any and all the resort amenities located at the Ridge Tahoe (indoor/outdoor pool, tennis courts, a mini-golf course and an arcade) which is a short three minute drive up the road. Please rest assured we have addressed this with our Front desk team to ensure that our guests are getting all the information they need to have a fun & satisfactory stay with us.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation stay
Extremely comfortable, staff was hospitable, and very spacious. When we return next year I’d love to stay there again!
Stayed 2 nights in Mar 2019
Response from Holly on 21 Mar 2019
I'm so happy to hear that you enjoyed your stay! we look forward to seeing you next year!

6/10 Okay

Alexander, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't expect the extra fees. The hot-tub was locked. The property is in good condition and overall I had a good experience staying in this place.
Stayed 1 night in Feb 2019

6/10 Okay

Mike & Deb L., Woodland Park, Colorado

Room was good.
Personally not a fan of a video receptionist and check in. We never interacted with a person during our stay.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything! Beautiful hotel to stay in! I will definitely come back
Stayed 1 night in Jan 2019
Response from Holly on 15 Jan 2019
We are very glad you enjoyed our resort, we appreciate your feedback!

10/10 Excellent

Renee G.

Perfect Location and Beautiful Views!
Loved staying here, will be back! In walking distance or a short ride to a convenience store, the lifts, and ski rentals. Easy check-in, really well-taken care of space.
Stayed 1 night in Dec 2018

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Great location and view. Perfect for a quick trip. Cozy and clean... did the job.
Stayed 1 night in Dec 2018
Response from Holly on 28 Dec 2018
I'm glad you enjoyed the view of the Carson valley and the location of our property, we appreciate your feedback!

10/10 Excellent

Margielyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding getaway
We would have wished it’s a lakeview but mountain view was beautiful as well with sunrise and city lights @ night, it was spectacular. The only thing we didn’t like was the very long loop to take to get there whereas to exit, the condo’s location was few meters away from the road... No elevator, is also one of the inconveni.... But overall, twas a nice place for us hosting a small wedding getaway for our family.
Stayed 2 nights in Oct 2018
Response from Holly L on 30 Oct 2018
Glad to hear you enjoyed the beautiful view of the Carson valley & that you and your wedding party had a good time at our resort! We appreciate your feedback.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, room comfort
Tahoe
Needs updated but it was nice
Stayed 3 nights in Sep 2018

6/10 Okay

Vicky

Disliked: Cleanliness
Just ok
Check in was a kiosk and the person was training so it took a while to check in. The second key we had made did not work. The room was not as clean as expected... there was tissue on the floor in the bathroom that was a bit nasty and there was a cup left on the counter. I think they were busy that day and maybe under staffed. The views were beautiful.
Stayed 1 night in Jun 2018

6/10 Okay

RB, sacramento

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stung by a scorpion
During our stay the living room tv didn’t work, there was no maintenance to fix it on our two day stay that was during the week. All 4 bbqs where out of propane, and lastly I got stung at 2am by a scorpion in the master bedroom!
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed a few days
First, I was taken aback by the "virtual" check in. Then they made me aware of a $25 resort fee. It is in the Expedia verbiage but you have to look at it carefully. So add $25/night to the cost of your room to get the true pricing.
Stayed 2 nights in Apr 2018

4/10 Poor

John, Sacramento, California

Liked: Cleanliness
Great location, but needs better site-management
I booked this resort for a place to enjoy the Super Bowl and an intimate birthday celebration. The first thing we noticed was that the TV had ample snow (static) on the NBC station broadcasting the game. I went back to the virtual check-in counter and spoke with the staffer in charge and he implied it was an area-wide problem having to do with the homeowners association and it had already been reported. The TV reception never got fixed during our 2-day stay. In addition, we noticed a filthy furnace filter and requested it be changed. A maintenance person came 2-mornings later with a new filter the and replaced it. He mentioned he had the day before scheduled off and said that someone else should have been able to take care of it prior. The other annoyance is that we got a call both days in the morning before the usual checkout time and asked what time we would be out of the room so it could be cleaned. We weren't even up yet when the phone rang. Lastly, a Concierge girl called in the afternoon offering us $100 for a low-pressure timeshare/share-ownership presentation. I mentioned the lack of attention to the previously listed issues for this resort. She offered to contact management on my behalf to get the resort fees waived for our lack of satisfaction for this stay. Upon checkout, there was no such credit made...
Stayed 1 night in Feb 2018

10/10 Excellent

yolanda m.

Nice place beautiful view!
Cute place, with an amazing view. Would definitely recommend!
Stayed 1 night in Jan 2018

2/10 Terrible

Andre, ND

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks that are deceiving - Watch out for this one!
This hotel looks nice on the image, but as soon as you arrive, all is suddenly realized that this is NOT a place to stay. From the staff (not friendly at all) that communicates with you through a TV from somewhere else, to a room that was allocated to us that was occupied by maintenance that was watching TV while on the job to just everything else that screamed "dirty and cheap". This hotel also don't do cancellation fees, so we lost a lot of $$$ that night, because we don't want to catch a disease for trying to save money. What a disappointment!!!
Stayed 1 night in Aug 2017
Response from Kyle Diede on 23 Feb 2018
Thank you for your feedback, we appreciate you taking the time out to write us. We pride ourselves on a wonderful guest service team, so I am curious to know who you spoke with so that can be addressed. Our virtual check-in can take some time getting used to, but as we have properties all over Nevada and California it makes it easy on staffing which allows us to pass on the savings when renting out rooms.

4/10 Poor

Blanca , california

Disliked: Staff & service, property conditions & facilities, room comfort
Potential
I booked this hotel to attend my bothers wedding. We got there with enough time to settle in but we get there and tell us that they have no rooms available do to maintenance issues. They sent us to another hotel that was super old and it smelled. Not only that but they wanted to only compensate for one room when we had 5 persons. They finally said they had my room ready and I had to drive back to them. I spend like two hours going back and forth. Needless to say I had about an hour to rush and get ready. The room had no AC only fans. Which was ok in the evening but the morning was horrible. The room felt like a sauna since the sun was hitting it directly. The rooms are spacious and clean but I had a bad experience overall.
Stayed 1 night in Jul 2017
Response from Kyle Diede on 6 Sept 2017
Thank you for your valued feedback, I have addressed this issue with our maintenance staff to avoid issues like this in the future.

10/10 Excellent

Judd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baecation
Beautiful

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night out with some friends
We went with a few of our friends and spent a night here. The view was incredible!! Theres no one at the counter juts a screen you talk to but it was cool. They had everything needed to cook and have a meal and the fireplace was easy to light and very comforting.

2/10 Terrible

Marcus

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Sub-par Service
Property was great, a little dated. Services was dismal. The power was out from point of check in (6ish pm) until 12am. We were right by an electrical panel and it was beeping the entire time. I had 3 little kids, with me and it was difficult to bring bags down 3 flights of stairs in the dark. We ended up using our cell phones as flashlights, but once the batteries died we were out of luck. It was a challenging experience with 3 kids all under the age of 6 and being in complete darkness. After being up most of the night with beeping from the electrical panel, we requested a late check out. The front desk initially said it shouldn't be a problem, but to call back after 8am. I did, and they said it can be extended to 12. The sign on the door stated check out was 12. We asked if we can check out any later, and the front desk gave us a huge attitude. I ended up calling the Reservation Manager and then the Hotel manager. Neither of them returned my phone call, which was even more disappointing. With all the other hotels around, go somewhere else do not waste your time or money.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view that's it
No A/C not good if your hot blooded... An flying bugs all over the living room. Plus the power went out from 7:00 pm to 2 am... Just wasn't a good experience.

6/10 Okay

Lori, Georgia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Watch out for their hidden fees!
I knew nothing about Lake Tahoe when I made the reservation. The price was excellent, or so I was led to believe. 145.77 plus 20.00 for use of the pool etc. Sounds great. Nope. Even with a printed confirmation, and several phone calls to Hotel.com (and them calling the hotel - twice), the hotel insisted 199.63. Also, you don't speak to an actual person at check-in. You talk to a screen and even with the difficulty at check-in that we had, nope - she wouldn't come out of her little room. It is a very nice suite, however. It has a kitchen, fully stocked with dishes, etc. Washer and dryer. Two bedrooms and sofa bed. Three TVs. Great for three couples, perhaps, splitting the cost (20.00 a head per person extra, not in the hotel write-up. It adds up!) One more thing - the pool etc that you have to pay 20.00 more for is not at this facility. It is at a neighbor hotel and not in walking distance. No AC but it wasn't too bad in Aug with the doors and windows open. Not really conveniently located either for the lake/town. Probably best for skiers. All in all, I would not choose to stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good time.
The room was very nice. Had all that was needed just like home. The sofa bed did not have sheets to go on it .

8/10 Good

Cynthia, SF Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for skiers, families, gathering of friends.
A clean, funky 70s, ski condo. Walking distance to the lifts. Wow!!!

4/10 Poor

Ron , San Francisco

Liked: Cleanliness, staff & service
Probably never again
Ok, but has it's problems. Thermostat did not work properly. TV remote in master bedroom inoperative. Just wave your hand over the top of the security gate and it unlocks. No need for a key.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was very nice, location was convenient. Facilities were well kept.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price
Nice location waking distance to the heavenly lift clean and homie had everything you needed we were in the bottom condo great view but could hear upstairs only complaint if you have never been little hard to find but great check is automated a little weird but what ev